Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,587 reviews

Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Ingram Street Café Brasserie

Non contractual photo

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,587 reviews

TripAdvisor Rating  3.5/5  1,471 reviews

City break

TripAdvisor rating 5.0/5

north1182 Families - TripAdvisor review

Good welcome at reception and from then on nothing was a problem. Room not too big but clean and all we needed for a break.Great location close to shops and restaurants and food we had was good. All staff from front desk,restaurant and cleaning were helpful and friendly. Look forward to return visit.

Noisy location

Customer review rating 3.0/5

Louise Business - Confirmed reviews ALL

There is a lot of noise at night and early in the morning from the pubs/clubs around the back. Breakfast isn't great if you have multiple allergies. The decor is tired and gaining access to the hotel once the front doors are locked is difficult as the doorbell doesn't work.

Dear Louise N., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Coventry Front Office Manager

Good weekend away

Customer review rating 4.5/5

Derek S. Friends - Confirmed reviews ALL

Another fine weekend stay at a Mercure hotel, third time this year. Inverness, Liverpool, now Glasgow. Hopefully keep getting good deals for great weekends. Thank You

Dear Derek S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

An ok stay at the Mercure, staff being the highlight.

Customer review rating 3.5/5

Jim M. Couples - Confirmed reviews ALL

Stayed for one night, wasn’t informed as to the parking process on arrival, first room tiny , then was changed at my request, second room an improvement. Breakfast ok, my wife was given her breakfast on a small plate and both our bacon rashers were inedible. I found out about the private parking arrangement on departure, Emma was a great help and overall the staff were excellent. I’ve been staying at the Ramada/Mercure for over 20 years, the hotel is tired, was slightly disappointed at my stay however the staff team were great.

Dear James M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, please accept my apologies for the issues raised, I would like to reassure you that these will be addressed. Thank you again for sharing your experience, and we hope we can welcome you back again . Sincerely, Erica Coventry Front Office Manager

Comfy bed

Customer review rating 3.5/5

E. H. Couples - Confirmed reviews ALL

Not worth the money. Very limited tea and coffee. No biscuits and no water . TINY room.

Dear H. E., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. Please accept for the comments regarding the daily service, I will address this with the housekeeping team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

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Other web-users rate our hotel

  • 1,078 reviews 9.6/10 Location
  • 1,589 reviews 5.3/10 Room
  • 1,417 reviews 9.4/10 Service
  • 79 reviews 3.2/10 WiFi
  • 891 reviews 3.8/10 Comfort
  • 617 reviews 8.3/10 Breakfast
  • 574 reviews 6.3/10 Cleanliness
  • 239 reviews 4/10 Vibe

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