Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,625 reviews

Mercure Glasgow City Hotel - Image 1
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Description

Hotel extras

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,625 reviews

TripAdvisor Rating  3.5/5  1,507 reviews

Good, but could be Better

TripAdvisor rating 3.0/5

Gerry M TripAdvisor review

This is a hotel in a very central location that makes almost all of the city reachable on foot. The staff are friendly and helpful. During our stay there was an issue with our allocated room not actually having been cleaned, but an alternative was quickly offered with a drinks voucher for the inconvenience. There was also an issue with the hot water supply that affected all guest, but this was rectified in good time. The rooms are tired and need decorating and the location can be noisy.

Good food. Awful room

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I was pleasantly surprised by the food. Ordered a Caesar salad and it was excellent. I was in room 110 and outside the window was some sort of unit that hummed loudly all night. Added to that, the room was boiling with no aircon and I couldn’t open the window because of the racket! Hardly slept a wink. It’s a good location, so if you stay, ask for a higher room away from the noisy units.

Dear Joanne, Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have noticed you have another booking with us and I have put a note on your booking so that you are placed in a quiet room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Coventry Front Office Manager

Excellent stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

After an issue with are last stay the staff went above & beyond made are midweek trip very special

Dear gary m., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Well located, nice staff

Customer review rating 5.0/5

Jackie E. Couples - Confirmed reviews ALL

Theu we're very accommodating, and very friendly. Comfortable room. Food was good as well. Will definitely be back

Dear Jackie E., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback.We're thrilled to hear that our staff made a great impression on you with their service. Your kind words will be shared with the team as a testament to their hard work Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Mercure Reception

Convenient location

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

arrived was greeted pleasantly by the receptionist and booked in very efficiently

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback.We're thrilled to hear that our staff made a great impression on you with their service. Your kind words will be shared with the team as a testament to their hard work Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Mercure Reception

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Other web-users rate our hotel

  • 1,255 reviews 9.6/10 Location
  • 1,772 reviews 5.3/10 Room
  • 1,649 reviews 9.5/10 Service
  • 66 reviews 4.1/10 WiFi
  • 1,018 reviews 3.7/10 Comfort
  • 681 reviews 8.5/10 Breakfast
  • 654 reviews 6.6/10 Cleanliness
  • 313 reviews 7.6/10 Food

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