Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,595 reviews

Mercure Glasgow City Hotel - Image 1
Mercure Glasgow City Hotel - Image 2
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Mercure Glasgow City Hotel - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Ingram Street Café Brasserie

Non contractual photo

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,595 reviews

TripAdvisor Rating  3.5/5  1,469 reviews

Very central

Customer review rating 4.5/5

Louise R. Couples - Confirmed reviews ALL

Lovely hotel, clean and pleasant. Friendly, helpful staff. Amazing breakfast. Rooms clean but a little tired, duvet cover had several worn, torn patches. Really enjoyed our stay and so good for visiting Glasgow city centre.

Dear Louise R., Thank you for your kind words and for choosing to stay with us during your visit to Glasgow! We're delighted to hear that you found our hotel to be lovely, clean, and pleasant, and that you enjoyed our amazing breakfast offerings. Your feedback regarding the condition of the rooms is greatly appreciated. We apologize for any inconvenience caused by the worn and torn duvet cover. We'll be sure to address this issue promptly to ensure that all of our guests have a comfortable and enjoyable stay. We're thrilled that our convenient location made it easy for you to explore Glasgow city center. It's always our goal to provide a welcoming and convenient experience for our guests. We hope to have the pleasure of welcoming you back again in the future. Sincerely, Callum Luce Guest Service Manager Mercure Glasgow

Good Location but Very dated rooms

Customer review rating 2.5/5

Billy S. Couples - Confirmed reviews ALL

Having stayed here before well before the pandamic this hotel especially the rooms were needing refurbished then. Nothing has changed and they badly need done now Hotel is in a great central location Breakfast was good

Dear Billy S - Many thanks for taking the time to review your recent stay with us. We are actually in the initial planning stages for a refurbishment of our rooms, which I'm sure you will be pleased to hear. We're delighted that you enjoyed your breakfast and hope to welcome you back again soon. Kind Regards - Karen Matthews, General Manager

"Lovely 2 night Break"

Customer review rating 5.0/5

Andrew M. Couples - Confirmed reviews ALL

Having stayed there before, we new what to expect and we were not disappointed.

Dear Andrew M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Stacey I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Great stay

Customer review rating 4.5/5

Helen Couples - Confirmed reviews ALL

We arrived to be told they had upgraded our room, everything was lovely, clean and welcoming. We would definitely recommend stopping here.

Dear Helen - Thank you so much for your great review and lovely feedback. We look forward to welcoming you back on your next visit to Glasgow. Kind Regards - Karen Matthews, General Manager

Disgusting

TripAdvisor rating 1.0/5

Belle S TripAdvisor review

Well where do I start.... The embarrassment I felt having to listen to the activities going on next door!! I didn't realise this was a hot spot for activities like that when I booked. Hearing the discussions next door it became clear that this lady was providing her services for cash!! her like of Adele and ed Sheeran really wasn't the highlight of our trip, although i was surprised when they played classical music for the climax.... Thank goodness they eventually gave up up and left about 1.30am when he was having trouble to finish. Absolutely would not book recommend unless you are into that sort of thing. If I had to sore the performance I would give her a 7/10 and give her some advice to maybe try and audition for River city because her acting was on point. Him I would have to give a 2/10 for his lack of participation

Dear 390belles, Please accept my apologies for the embarrassment you were caused, we do have a dedicated team with a manager always present who would have spoken to the guests next door if we had known, we could have also offered a room away from them. I can see that you have scored our location and service 5/5 and I can only hope that this hasn't deterred you from trying the hotel again. Kind Regards Erica Coventry - Front Office Manager

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Other web-users rate our hotel

  • 1,073 reviews 9.6/10 Location
  • 1,601 reviews 5.3/10 Room
  • 1,414 reviews 9.3/10 Service
  • 78 reviews 3.3/10 WiFi
  • 896 reviews 3.8/10 Comfort
  • 634 reviews 8.1/10 Breakfast
  • 595 reviews 6.3/10 Cleanliness
  • 245 reviews 3.9/10 Vibe

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