Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,616 reviews

Mercure Glasgow City Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,616 reviews

TripAdvisor Rating  3.5/5  1,475 reviews

Shabby, seen much better days

Customer review rating 1.5/5

Emily Business - Confirmed reviews ALL

The room was shabby with mould by the window. Hot with no air-con and window could only open a literal crack. Also v thin which made the noise from busy street outside intense. No plug sockets by the beds - which is pretty insane in this day and age. No conditioner included in the ‘luxury toiletries’ Plus side was most of the staff were friendly - albeit very slow!!

Dear Emily Thankyou for taking the time to leave a review of your visit with us at Mercure Glasgow City Hotel. I'm sorry that your stay was not to your expectations. We take all comments very seriously and use these to help with our plans for our next phase of refurbishments. We hope that you will return in the near future for a much better experience. Sincerely Angela Lennox Operations Manager

Nice and clean, central location

Customer review rating 4.5/5

Dusty Couples - Confirmed reviews ALL

Quick overnight stay. The staff were friendly and attentive. The room was clean, neat and well presented.

Dear Dusty M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Overnight stop in convenient location

Customer review rating 3.5/5

J H. Friends - Confirmed reviews ALL

Spent 1 night here to attend function in the nearby Trades Hall. Room small but clean. Facilities slightly dated. No view - well of a dirty courtyard. A bit of confusion on check in as to who in our party of ladies had paid in advance & who still had to pay. As we had booked months in advance it was difficult to remember but invoice clearly said pre paid !?!? So there was quite a muddle at check-in ! Breakfast good ! System for leaving cases while we attended function excellent. Overall - stay was okay - adequate for 1 night - walked to station which was a bonus.

Dear Jean H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, however, please accept my apologies regarding the mix up with the payments Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Great location

Customer review rating 4.5/5

Carole H. Couples - Confirmed reviews ALL

Friendly helpful staff Clean and comfortable

Dear Carole Ann h., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Perfect location for meetings and dining in Merchant city.

Customer review rating 5.0/5

Morag M. Business - Confirmed reviews ALL

From booking as a group we were well looked after by all the staff we came in contact with. Rooms were comfortable and clean, I had a good nights sleep. Buffet breakfast was lovely with cooked counter, fruits, yogurts and cereals. It was possible to leave our luggage until the afternoon when our meeting was over. I would highly recommend the Mercure Ingram street Glasgow.

Dear Morag M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front office Manager

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Other web-users rate our hotel

  • 1,116 reviews 9.5/10 Location
  • 1,632 reviews 5.1/10 Room
  • 1,466 reviews 9.2/10 Service
  • 75 reviews 3.2/10 WiFi
  • 914 reviews 3.7/10 Comfort
  • 630 reviews 8.2/10 Breakfast
  • 583 reviews 6/10 Cleanliness
  • 264 reviews 6.5/10 Food

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