Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,506 reviews

Mercure Glasgow City Hotel - Image 1
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Description

Hotel extras

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,506 reviews

TripAdvisor Rating  3.4/5  1,567 reviews

Customer review rating 3.0/5

Caroline M. Couples - Confirmed reviews ALL

Room was too warm but reception was able to turn heating down. Room location had lots of outside noise

Dear Caroline M., Thank you for your feedback regarding your recent stay. I appreciate your comments about our location and the assistance provided by our reception team. I apologize for the disturbance from outside noise and the room temperature, as we strive to provide a comfortable environment for all our guests. Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 4.0/5

Ilene M. Friends - Confirmed reviews ALL

We had a twin room. The beds were very comfortable. The room was a little small but sufficient enough for a two-night stay. The bathroom had everything required. We would prefer a walk-in shower rather than a bathtub with shower over it but the shower was fine. One issue was the phone charging points which didn't seem to work. The staff were very friendly and helpful and the luggage store facility very convenient. The hotel is very central and good value for money on the deal we had.

Dear Ilene M., Thank you for your kind feedback regarding your recent stay at Mercure Glasgow City Hotel. We are pleased to hear that you found the beds comfortable and appreciated our central location and value for money. Your preference for a walk-in shower has been noted, as we continuously strive to meet our guests' needs. We sincerely apologize for the inconvenience caused by the non-functional charging points. Your feedback is invaluable and will be shared with our maintenance team to ensure improvements. We appreciate your compliments about our staff and the luggage storage facility. Thank you once again for your review. Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 3.0/5

Tracey L. Friends - Confirmed reviews ALL

Paid for the upgrade on the room and I was very disappointed at the size of the room and condition. There were chips on the bath and edging strips missing on bedside units. Room was very cramped aswell. Others on the floor were very noisy so didn’t sleep much either.

Dear Tracey L., Thank you for providing your feedback regarding your recent stay with us. I am sorry to learn that the room size and condition did not meet your expectations, as well as the disturbances from noise. We appreciate your comments, as they help us in our continuous efforts to improve our services and accommodations. Kind regards, Rohan Jain Mercure Glasgow Team

Customer review rating 4.0/5

David T. Couples - Confirmed reviews ALL

Location is fab. Staff are friendly. Room is fine, but the shower needs upgrading.

Dear David T., Thank you for your kind comments regarding our location and staff. We appreciate your feedback about the shower and will take it into consideration for future improvements. We hope to welcome you back soon. Rohan Jain Mercure Glasgow Team

Location

TripAdvisor rating 5.0/5

Travel09598016362 TripAdvisor review

Tiny rooms with cozy and quite atmosphere, room service was excellent by rohan along with check in, was good at his service and communication

Dear Hazel, Thank you for your kind words regarding our location and the atmosphere of our rooms. We are pleased to hear that you appreciated the service provided by our team, particularly Rohan. Your feedback is invaluable to us, and we hope to welcome you back soon. Kind Regards Anup Singh Mercure Glasgow Team

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Other web-users rate our hotel

  • 1,644 reviews 9.5/10 Location
  • 2,017 reviews 5.4/10 Room
  • 2,087 reviews 9.4/10 Service
  • 30 reviews 6.8/10 WiFi
  • 1,144 reviews 3.7/10 Comfort
  • 814 reviews 8.5/10 Breakfast
  • 770 reviews 6.5/10 Cleanliness
  • 400 reviews 7.7/10 Food

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