Mercure Glasgow City Hotel 3 stars
Customer review rating (ALL Rating) 4.0/5 673 reviews
Mercure Glasgow City Hotel
201 Ingram Street
G1 1DQ GLASGOW
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800 m / 0.5 mi 5 min walk
Int. airport 1 - full name
16.25 km / 10.1 mi 25 min drive
Int. airport 1 - IATA code
16.25 km / 10.1 mi 25 min drive
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Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 3.5/5
Marius C. Business - Confirmed reviews ALL
Room was nice and breakfast was lovely, really enjoyed it. Nice and helpful staff as well. Only major issue was with the wifi unfortunately. Had to use my own hotspot for everything :(
Dear Marius C., Thank you for taking the time to leave us a review of your stay with us. Fantastic to hear that the room and breakfast was lovely as we have such a wide variety from our continental and the cooked breakfast & hoping it set you up for the day? Lovely to hear that the staff were nice & helpful as they always get reviews on their great customer service. Apologies for the WIFI issues however we are working with our supplier to get this rectified. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service Manager)
Loved My Stay
Customer review rating 4.5/5
Francis R. Business - Confirmed reviews ALL
I really enjoyed my stays here,The reception staff are very friendly,welcoming and helpful. The rooms I had were spacious,bright and modern.The bed was very comfortable,the bathroom was a decent size with a good shower/bath.I enjoyed the hot breakfasts after my nightshifts,the breakfast staff were always happy and had time for a chat. I had decent night's sleeps while staying here..It is situated in the city centre on busy roads but you don't really here much,It is just around the corner to George Square,Queen Street train station amongst other shopping,restaurants and bars nearby I would certainly recommend this hotel if your ever in the area and need a hotel in the city centre and I hope to return soon
Dear Francis R., Thank you for taking the time to leave us such a wonderful review. Fantastic to hear that the staff were friendly and gave you that time for a chat at breakfast as they always get highly praised for their outstanding service. Being in the heart of the city it is great that we have all amenities right on the hotels doorstep. Lovely to hear the bed was comfortable and that you had a decent nights sleep. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service Manager)
Not A Great Hotel
Customer review rating 2.5/5
W. Business - Confirmed reviews ALL
The room was tiny, the bed was squeezed in, room was far to hot with no air conditioner. The tray of complimentary hot beverages only had 1 teabag. No bottled water. Towel rail fell ff of the wall during the night. Staff were extremely friendly. Didn’t eat in hotel so can’t comment on food.
Dear Matthew W., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, because our hotel is a listed building we are not in a position to make the structural changes necessary to add air conditioning to all our rooms. Due to Safety regulation in UK, windows can only be opened to small degree but we do provide table fans on request. Thank you for bringing to my attention about the towel rail where I will pick this up with our maintenance team. In our double rooms, we do not provide bottles water however you can order from the bar. Also with the lack of complimentary hot beverages, I will raise this with housekeeping. Again reception would be happy to supply these to you if they knew but this is not an excuse as our standards are that all rooms should be fully equipped. Lovely to hear that the staff were extremely friendly as they always get highly praised on their great customer service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick Guest Service Manager)
Customer review rating 5.0/5
Sarah Families - Confirmed reviews ALL
Stayed here for one night as were attending a concert at the Hydro. Staff were all really friendly and helpful. Our Privilege room was nice and comfortable and exactly what we needed. Breakfast was tasty with plenty of choice. Would happily stay here again.
Dear Sarah w., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. Lovely to hear that we ticked all the boxes during your stay with us and hope that you enjoyed the concert at the Hydro? Great to hear that the staff were helpful and friendly, as they always get highly praised for their outstanding customer service. Glad you enjoyed your privilege room and our comfy beds, and hoping that you slept well? Hoping that breakfast set you up for the day where you mentioned there was plenty of choice with the continental and a cooked breakfast to follow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick (Guest Service Manager)
Great night away
TripAdvisor rating 5.0/5
Navigate79302 Families - TripAdvisor review
I booked this hotel to stay in while in Glasgow for a concert at the Hydro. Great central location. Staff very friendly and helpful. Was given a Privilege room which we couldn’t fault. Bed very comfy! Rate included breakfast which was tasty and had plenty of choice! Would definitely use this hotel again and would recommend to others!
Dear Navigate79302. Thank you for taking the time to leave us such a wonderful review of your sty with us. First of all I am hoping that you had a great night at the concert at the Hydro? Being in the heart of the city, we pride ourselves with everything being literally on the hotels doorstep and hoping you got the chance to see a little of what Glasgow city has to offer? Lovely to hear that the staff were friendly and helpful, as they always get highly praised for their great customer service, Glad you enjoyed our comfy beds and hope you had a great nights sleep. Our breakfast you have such a wide choice as you put it, from our continental breakfast which is unlimited and a cooked breakfast to follow, and so glad you enjoyed it and hope it set you up for the day? Again thank you for your review and hoping that you come visit us again in the not so distant future. Kind regards, Nick (Guest Service manager)
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