Mercure Glasgow City Hotel

Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 364 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

  • BUCHANAN:  BUCHANAN BUS STA

  • By plane

    GLASGOW At 16.25km / 10.1 miles

  • By train

    GLASGOW CENTRAL At 0.8km / 0.5 miles

GPS:55.860086, -4.249992

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Ingram Street Café Brasserie Non contractual photo

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.

Our guest reviews

Our guest reviews for
Mercure Glasgow City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  364 reviews

TripAdvisor Rating  3.5/5  1,365 reviews

Most friendly staff of all times

TripAdvisor rating 4.0/5

schroeder2022 Business - TripAdvisor review

Very tiny rooms, clean, good beds and pillows, clean bathroom, most friendliest staff ever - Nick, Cheers !! Always in a good mood, welcomes you with a smile !! Almost impossible to find a better location in Glasgow. Strange windows for a German .....

Hi schroeder2022 Thankyou very much for your great review of your stay with us. It is great to hear that you had the pleasure of meeting Nick, always ready and waiting to welcome our guests with the biggest smile in Glasgow. It was a pleasure to have you visit with us and we hope to see you again son for another great stay.

Lovely stay.

Customer review rating 5.0/5

Rs Couples - Confirmed reviews ALL

Very straightforward overnight stay for a gig. Room was lovely. Staff were really helpful. Good, central location but not too noisy allowing for the location. Decent breakfast.

Dear Roger S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Good Location

Customer review rating 4.0/5

Aniel Business - Confirmed reviews ALL

It was a nice experience, room was nice but had a strange smell. The washbasin had a crack. Room and sheets and bed was clean and hygiene levels were good.

Dear Anil B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Central for Glasgow city centre.

Customer review rating 4.0/5

Gerry P. Couples - Confirmed reviews ALL

Rooms were well catered for in terms of toiletries coffee tea and clothing space. Bed was very comfortable and large.

Dear Gerry P., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Good location

Customer review rating 3.5/5

Angela Couples - Confirmed reviews ALL

Rooms very small. Have to walk sideways round bed. Bedroom tired but has everything you need. Breakfast wasn’t great but lovely warm cup of tea

Dear Angela O., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Warm welcome

Customer review rating 4.5/5

Cathy C. Business - Confirmed reviews ALL

Going to Glasgow? This is a great place to stay if you want a warm welcome and really helpful staff. The wonderful team at the Mercure Glasgow City Hotel made my stay such a pleasure. Nick on the front desk, chefs David and Peter, and many others, did so much to help - I couldn't have asked for more - nothing was too much trouble. They all deserve gold stars!

Dear Cathy C., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant surroundings and friendly and helpful staff.

Dear Gillian T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Well located

Customer review rating 3.5/5

K. S. Solo - Confirmed reviews ALL

Friendly staff, room a bit old and noisy

Dear Kirsten G., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Great location however a very dated and disappointing bathroom

Customer review rating 3.5/5

David B. Solo - Confirmed reviews ALL

The bathroom within the room is not to the standard expected from a Mercure hotel. More appropriate for a low cost B&B. Front of house was excellent in customer relations.

Dear David B., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We currently middle of upgarding our bathrooms , but has been led by supply chain issue which across the whole country - shortage material. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Overall Ok Few Problems

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The stay was ok. Appreciate it’s a city centre hotel but at £135 per night I expected a bit more. Booked a std twin - safe not working, phone not working, no plug in bathroom sink. Reception were busy so spoke to a staff member who was working with some wedding guests who basically said tough, some safes not working and that the hotel was full. Few other minor issues found so went back to reception. The man was really helpful and apologetic and moved us. Same std of room, bit dated and tired, but everything worked and it did the job. Advertised 24 hour bar so when we returned after a 60th celebration at a local restaurant, we couldn’t get a drink - was told one member of staff at wedding and no-one to serve. Eventually got one drink but only when some wedding guests arrived upstairs. We spoke to ‘duty manager?’ On the phone who was unhelpful and dismissive and we basically got another ‘tough’ . We were really disappointed as we had organised the 60th and encouraged 4 x couples to stay. Overall I probably wouldn’t stay at this hotel again.

Dear Karen B., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Well located

Customer review rating 5.0/5

Nicola Couples - Confirmed reviews ALL

Great location and nice clean room.Breakfast in the morning was fab,loads of choice.

Dear Nicola N., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Great stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

When I arrived I was met by a very friendly member of staff who gave me all the information I needed and was very helpful. The room was very clean and the bed was comfortable. The following day I wasn't heading home until later in the evening and was able to safely leave my bags with the hotel until I was ready to pick them up.

Dear Lauren M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick

Enjoyable stay at the Mercurr

TripAdvisor rating 5.0/5

andrewweb86 TripAdvisor review

Was very pleasant. I thought the hotel was very attractive and had nice staff.I didn’t have the pleasure of eating here but have had a drink here recently and thought it was fine. The room was spacious and had really everything I needed.

Andrew Thanks for your feedback for your recent stay at Mercure Glasgow City Hotel. We are absolutely delighted that you enjoyed your stay with us!! It's very nice to receive such a excellent feedback and definitely keeps us going. We make we pass your kind comments to all the staff members for the excellent service you received. We hope to welcome you back to the hotel in the future Regards Mercure Glasgow Guest Service Team

Pish

Customer review rating 0.5/5

Nick Friends - Confirmed reviews ALL

Room was filthy, hadnt been vacuumed properly, bathroom was rotten woth damp and dust and hairs all over

Dear Nick W., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your review regarding the room will be passed on to housekeeping. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor customer service

Customer review rating 2.5/5

Kelly Couples - Confirmed reviews ALL

Staff friendly Breakfast okay Room terrible- furniture in awful condition, dusty and not appealing. Pictures sent to operations manager and no response has yet been received

Dear Kelly F., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Super central hotel but really needs renovating

Customer review rating 3.5/5

Bjd Solo - Confirmed reviews ALL

Positives: front desk staff very helpful and friendly; central location; housekeeping does a great job. Negatives: water from tap not drinking water (incredible in this day and age); room far smaller than it appeared in the website photos; decor dated.

Dear Brian D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that your room was not to your expectations. We are currently going through a refurbishment of our rooms which is taking a little longer than expected due to delays with supplies etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Location for access to stations.

Customer review rating 4.0/5

Brown Solo - Confirmed reviews ALL

Helpful and Friendly staff. Room very comfortable, lovely & clean. Tea coffee & kettle provided in room but unfortunately no water available for kettle. sign in bathroom above cold tap says "Not Drinking Water" Would have been nice to have been issued bottled water at Reception on arrival. Excellent selection at breakfast. Enjoyed the Family Wedding Reception held at the Hotel. Once again thank you for a nice stay.

Dear Jessie W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Great Location

Customer review rating 4.5/5

Colin B. Couples - Confirmed reviews ALL

I have stayed at this hotel before & can honestly say that I will be back. Staff are very friendly & can't do enough for you.

Dear Colin B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Great staff & great location

Customer review rating 4.0/5

Tony Families - Confirmed reviews ALL

Easy check in, parking is nearby, rooms are small

Dear Anthony W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Verma General Manager The Mercure Glasgow City Hotel

Slightly Odd!

TripAdvisor rating 3.0/5

909philiph TripAdvisor review

This is the first hotel I have visited in the UK with a sign in the bathroom warning me that the water was not safe to drink! On enquiring, I was offered a supply of water in jugs and reccomended to boil any tap water in the provided kettle! The hotel was pleasant if a little dates]d and in need of a bit of loving care, again in the bathroom where the grouting was somewhat broken. However, as usual, a pleasant experience in a very pleasant city. I recommend the refurbished Burrell Collection

Hello 909philiph Thankyou for your review. We are glad you enjoyed your stay and I'm sorry that the room was not to your expectations. We are currently going through a refurbishment at the hotel and we hope you will come back to visit when the works are complete.

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