Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,619 reviews

Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,619 reviews

TripAdvisor Rating  3.5/5  1,478 reviews

Brilliant trip

TripAdvisor rating 5.0/5

angielR8551LH TripAdvisor review

My friend and I had an amazing trip last week. The staff are brilliant, rooms are clean and if you don’t want your room cleaned just leave out your hanger. The housekeeping team on the floor were really helpful and gave me what I needed. Breakfast was fantastic! The staff who were running breakfast were friendly and efficient and food was really tasty. I am booked to return in a few weeks and can’t wait.

Hi angielR8551LH Thankyou for taking the time to leave us a great review of your stay! We are so glad to hear that you had a brilliant time with us, it was a pleasure to have you here and we look forward to your next visit. Sincerely, Angela, Operations Manager

5 out of 19

Customer review rating 2.5/5

Harry K. Business - Confirmed reviews ALL

Clean and tidy room, helpful staff,. My only frustration was the TV that did not work, went to reception to receive new batteries for the controller but did not make difference.

Dear Henry K., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have a dedicated team on 24 hours who would have happily fixed your t.v. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Coventry Front Office manager

In desperate need of a refurbishment

Customer review rating 1.5/5

Mike Business - Confirmed reviews ALL

Great location and staff friendly but the hotel is tired and desperately in need of a refresh. Carpet was covered in stains, room smelt stale, bathroom door had a hole where the old handle used to be. Nice touch with small bottle of wine and welcome card ….sentiment lost when it had the wrong name on it!

Dear Michael D., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Coventry Front office Manager

I love this hotel....

Customer review rating 5.0/5

Lord S. N. Couples - Confirmed reviews ALL

I love this hotel. Staff are very freindly and so acommodating. There's no negatives about it. Right in the centre of Glasgow and a 2 mins walk to George Square and Queen Street railway station. What's more is there to want....

Dear Lord Stephen N., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel and I t was an absolute pleasure to have you here. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Well located and good value for money spent

Customer review rating 4.0/5

Caroline A. D. S. Couples - Confirmed reviews ALL

We were well serviced by the team at the reception, very friendly and attentive to us

Dear Caroline Alves dos S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our reception team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

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Other web-users rate our hotel

  • 1,128 reviews 9.5/10 Location
  • 1,661 reviews 5/10 Room
  • 1,490 reviews 9.3/10 Service
  • 73 reviews 3.1/10 WiFi
  • 926 reviews 3.6/10 Comfort
  • 645 reviews 8.3/10 Breakfast
  • 602 reviews 5.9/10 Cleanliness
  • 275 reviews 5.8/10 Value

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