Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,525 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Goulty restaurant serves locally inspired dishes

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GOULTY

The Goulty offers traditional and locally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. Offering panoramic sea views, we invite you to have a light snack or a delicious three course meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,525 reviews

TripAdvisor Rating  3.5/5  652 reviews

No bath

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Despite booking a room with a bath, and checking with reception that the room had a bath o.n check in, the room had no bath. By the time we got to the room it was too late to change. Check in was ridiculously slow and we were waiting 20 minutes just to get into our room.

Dear Chloe Emma C., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kelly

Excellent staff

Customer review rating 4.5/5

Jill E. Families - Confirmed reviews ALL

Excellent welcome, all staff courteous and friendly. Hotel room was spotless and provided all that was needed. Very good breakfast next morning.

Gross

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The room was dirty. The shower handle was broken and ceiling and sides had horrible marks. Generally dirty and felt uncomfortable.

Dear Sayem C., Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kelly General Manager

Excellent service at reception and at breakfast.

Customer review rating 5.0/5

Jeremy A. Business - Confirmed reviews ALL

Great experience for a short business trip.

Not the best, overpriced

Customer review rating 2.5/5

Cj Business - Confirmed reviews ALL

Floors are creaky, bedroom was not cleaned thoroughly (not even vacuumed) I Was given a room at the back of the the sound proofing was non existant Breakfasts was nice and staff were kind

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Other web-users rate our hotel

  • 1,012 reviews 8.2/10 Location
  • 1,984 reviews 6.4/10 Room
  • 1,782 reviews 8.8/10 Service
  • 8 reviews 6.8/10 WiFi
  • 805 reviews 5/10 Comfort
  • 747 reviews 5.4/10 Cleanliness
  • 738 reviews 7.3/10 Breakfast
  • 680 reviews 5.3/10 Amenities

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