Mercure Swansea Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 400 reviews

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Mercure Swansea Hotel - Image 1
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Mercure Swansea Hotel - Image 4
Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

Description

Hotel extras

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

Our accommodation(s)

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Hotel location

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  400 reviews

TripAdvisor Rating  4.0/5  531 reviews

Certificate of excellence 2024

Great Stuff

TripAdvisor rating 5.0/5

Ian G TripAdvisor review

The best welcome outside of my home. John at the bar, Connie the waitress, and Kelly, the manager made this a great stay. Very rare do you get this attention to detail on a hazy winters night. Thank you so much for you attention to detail and.making this an awesome stay

Dear Yo-Lanto, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you felt welcomed and appreciated the exceptional service provided by John at the bar, Connie our waitress, and Kelly our manager. Your kind words about our attention to detail truly mean a lot to us, especially on a chilly winter's night when we strive to create a warm and inviting atmosphere for our guests. It is always rewarding to know that we have succeeded in making your experience memorable. We look forward to welcoming you back in the future and providing you with another outstanding stay. Warm regards, Ian Harding-Jones General Manager

Good stay, great staff

Customer review rating 2.5/5

Julian D. Business - Confirmed reviews ALL

Good stay except for some noise coming from the staff setting up/preparing adjacent conference rooms

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive remarks about our staff and are pleased to hear that you had a good overall experience. We sincerely apologize for the noise disturbances you encountered from the adjacent conference rooms. We understand how important a peaceful environment is, especially during a business trip, and we will work diligently to address this issue to enhance our guests' comfort. We also appreciate your insights regarding the condition of the room and bathroom, as well as the WiFi speed. Your comments are invaluable to us, and we will ensure that they are shared with our management team for further evaluation and improvement. We are glad to know that you enjoyed your welcome drink and the recognition you received as an ALL member. However, we regret that you were not offered a welcome amenity or an upgraded room. We will certainly review our procedures to ensure that our loyal guests receive the full benefits of their membership. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Niall

Wedding guests

Customer review rating 3.5/5

Dg Families - Confirmed reviews ALL

Overall good stay, friendly welcome, clean rooms, wedding buffet a good standard. Drinks quite expensive but no option for young children. Breakfast in the morning standard, breakfast staff not accommodating to requests at a birthday celebration which had previously been discussed via telephone call. Another request by phone was made regarding Champaign and wines, staff stated an email of confirmation would be sent but nothing received.

Dear DG, Thank you for taking the time to share your feedback regarding your recent stay with us during the wedding celebration. We are pleased to hear that you enjoyed the friendly welcome, clean rooms, and the quality of the wedding buffet. Your positive comments are truly appreciated. We understand your concerns regarding the pricing of drinks and the limited options for young children. We continually strive to offer a variety of choices that cater to all our guests, and your input will certainly help us in evaluating our offerings. I sincerely apologize for the experience you had with our breakfast staff and the lack of accommodation for your birthday celebration requests. This is not the level of service we aim to provide, and I will be addressing this matter with our team to ensure that we improve in the future. Additionally, I regret that you did not receive the follow-up email regarding your Champagne and wine request. I understand how important clear communication is, and I assure you we will work on enhancing our responsiveness. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience. Warm regards, Niall Reception Supervisor

well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

good stay, staff friendly, and cleanliness very good

Thank you

Good stay

Customer review rating 5.0/5

Ianto B. Families - Confirmed reviews ALL

Hotel is a bit tired, but clan and staff good

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a good experience and appreciate your kind words about our staff and the cleanliness of our hotel. We acknowledge your observation regarding the condition of the hotel, and we are continuously working on improvements to enhance our guests' experiences. Your feedback is invaluable as we strive to provide the best possible accommodations. We hope to welcome you back in the future and provide you with an even better experience. Warm regards,

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Other web-users rate our hotel

  • 231 reviews 9.1/10 Location
  • 590 reviews 5.9/10 Room
  • 550 reviews 9.1/10 Service
  • 8 reviews 8.1/10 WiFi
  • 281 reviews 5.7/10 Comfort
  • 262 reviews 8/10 Breakfast
  • 253 reviews 6.1/10 Cleanliness
  • 183 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.