Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 407 reviews

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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

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Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  407 reviews

TripAdvisor Rating  3.5/5  1,238 reviews

Okay stay

Customer review rating 3.0/5

Becky Families - Confirmed reviews ALL

The stay was lovely, great location, the main hotel was ok but the room we stayed in 104 was in desperate need of some attention, when we arrived it was cold and damp feeling with condensation on the doors, only one radiator that didn’t do a lot. Decor desperately needed a freshen up it was tatty and an eye sore, we have family in other rooms that were much nicer. When we checked in the invoices did not match what we have been quoted and they tried to charge us more than we should of paid, reception staff didn’t understand it and couldn’t explain why this was the case. Should have charged us on arrival to then be told on check out they hadn’t and needed to charge again, really disorganised.

Dear Rebecca W., Thank you for sharing your experience with us. While I’m glad to hear you enjoyed our location, I regret that certain aspects of your stay did not meet expectations. I apologise for the condition of Room 104. We’re aware that some rooms are in need of updating, and your feedback reinforces the need to prioritize these improvements. Additionally, I’m sorry that there was a discrepancy with your invoice and for the confusion it caused during check-out. We’re addressing this with our reception team to ensure smoother and more transparent billing procedures moving forward. Thank you once again for bringing these issues to our attention. Your comments will guide us as we make improvements, and I hope we’ll have the opportunity to welcome you back for a much-improved experience. Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Pleasant

Customer review rating 4.5/5

Chris Couples - Confirmed reviews ALL

Friendly, helpful staff. Comfortable room and ample breakfast.

Dear Chris M., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carl Symons General Manager

Good location

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Room good size and clean. Bathroom no heating and toilet would not correctly. Only one towel for two people. Breakfast was mixed, not great for the price that was charged.

Dear John G., Thank you for your feedback. I'm glad to hear you enjoyed our location and found the room size and cleanliness to your satisfaction. However, I’m very sorry about the issues you encountered with the bathroom heating, the towel provision, and breakfast quality. We are actively reviewing our processes to ensure these issues are addressed, as guest comfort is our top priority. Your experience highlights areas for us to improve, and your comments are invaluable in helping us enhance our service. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Slightly out of Bristol Centre but worth the extra drive

Customer review rating 4.0/5

K H. Business - Confirmed reviews ALL

A 2 day business stay recently. I usually look for a more central hotel but prices in Bristol being what they are, decided to look a little further afield. Very nice hotel, friendly staff, excellent restaurant service. Breakfast was great although the hot food could have been a little hotter. Take an extension cord for the bedroom - only 2 electric sockets in the room, neither of which is near the mirror!!

Dear Karena H., hank you for your feedback! We're glad you found the stay worth the extra distance from Bristol's center and enjoyed our restaurant and friendly staff. We appreciate your comment about breakfast temperature, and our team will be more mindful to ensure a consistently warm experience for all guests. Your suggestion regarding the electric sockets is also very helpful, and we’re currently exploring options to improve accessibility in our rooms. Kind Regards, Carl Symons, General Manager Mercure Bristol North The Grange

Well located, nice stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Well located for access to the M4, the hotel is nice, the staff are all great and really polite and helpful, but the hotel and rooms are in need of a revamp modernisation.

Dear James C., Thank you for taking the time to share your feedback about your recent stay with us. I’m glad to hear that you found our hotel well located and that our staff provided you with polite and helpful service. We appreciate your comments regarding the need for modernisation in our facilities. Your insights are valuable as we continuously strive to improve our guest experience, and we will certainly take your feedback into account as we plan for future renovations. Thank you once again for your review, and we hope to welcome you back soon for an even better stay. Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

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Other web-users rate our hotel

  • 344 reviews 9.5/10 Location
  • 737 reviews 5/10 Room
  • 626 reviews 7.4/10 Service
  • 20 reviews 5.4/10 WiFi
  • 349 reviews 7.5/10 Breakfast
  • 335 reviews 5.9/10 Food
  • 229 reviews 3.4/10 Vibe
  • 185 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.