Mercure Bristol North the Grange Hotel 4 stars
Customer review rating (ALL Rating) 3.9/5 783 reviews
Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
BRISTOL AIRPORT At 28.97km / 18 miles
BRISTOL PARKWAY At 4.83km / 3 miles
Check-in from - Check out up to
The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi and most rooms have views of landscaped grounds. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Treat yourself to a superi or feature room with its patio doors looking out over the garden.
Our guest reviews
100% genuine reviews from our guestsFind out more
Brilliant stay thanks to the front of house staff!
TripAdvisor rating 5.0/5
893sophiek TripAdvisor review
I had a great stay thanks to Frankie and Abbie for being so kind and making me feel at home whilst staying at the hotel! Will definitely stay again and recommend to others if they are nearby! Beautiful hotel in the country side.
Beautiful surroundings but extremely dated.
Customer review rating 2.0/5
Kathryn Couples - Confirmed reviews ALL
The location is great and the entry way / reception, bar and restaurant have clearly been updated to a good standard. The bedrooms are extremely dated: condensation on windows, stains all over lampshades, unpleasant bathroom, creaking floorboards and old mahogany furniture, this is definitely not 4*. The service in the restaurant is appalling, staff are friendly and pleasant but we waited 40 minutes to be served and an additional hour for our starters, there were only 7 other bookings at the restaurant.
TripAdvisor rating 3.0/5
kay a M Couples - TripAdvisor review
Went for meal flies in the window lots of them wasps everywhere service very slow although I think they were short staffed, although Peter the waiter was fantastic he went above and beyond he deserves recognition .. the staff were very friendly couldn’t fault them. The chairs looked like the cat had clawed every one of them. No air con on one of the hottest days so was uncomfortable eating. Needs updating. Food nothing to write home about had better in the local pub
Dear Kay a M Thank you for taking the time to write a review on you recent visit to us. I am very sorry to hear that it did not meet your expectations and you were not impressed at all. I am very happy to hear that my team were friendly and you could not fault them, and i have passed your comments on to Peter. The chairs in the restaurant were ruined by a new cleaning chemical that we bought, and it has stripped the leather...we are getting new ones to replace them. I am sorry that we do not have air conditioning and i know that it was incredibly hot the last couple of weeks with unprecedented temperatures. I do hope to welcome you back again in the future
Good value and standard
Customer review rating 4.5/5
Gbcheshire Couples - Confirmed reviews ALL
Good overal but had to change room to find one with a window that opened but staff were very helpful to resolve. Rooms well appointed breakfast great value again staff very good. Will stay again . Terrific grounds big car park .
Dear glyn b., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad to hear that the bedroom issue had been resolved efficiently. Our maintenance team are working on a way to resolve this issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frankie Guest Services Mercure Bristol North The Grange Hotel
Customer review rating 4.0/5
Mr C. Business - Confirmed reviews ALL
The setting, bar, restaurant and communal areas are beautifully furnished. The food is excellent. The rooms are a little tired and lacking air con so the room was too hot.
Dear Marc C., We very much appreciate your comments regarding your stay at the Mercure Bristol North the Grange Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you also for your constructive feedback, I can assure you that our refurbishment will be completed very soon! Best Wishes, Frankie Guest Services Mercure Bristol North The Grange Hotel
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