Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 1,008 reviews

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Mercure Tunbridge Wells Hotel - Image 1
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8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,008 reviews

TripAdvisor Rating  3.5/5  1,515 reviews

Exceptional experience at Mercure.

TripAdvisor rating 5.0/5

GrandTour26674781679 TripAdvisor review

Checked in on my 3 night stay with open arms. Receptionist was very helpful when checking in and gave me all the information required to help with stay. The bar staff were helpful when deciding drinks selection and I witnessed some patience from Tee when dealing with a customer that didn’t know what she wanted, the lady walked away a happy customer. Tim was a great host and ensured everyone was comfortable and regularly checked upon the guests alongside Tee with customers. Overall a great experience.

Good service

Customer review rating 5.0/5

Tim S. Couples - Confirmed reviews ALL

A warm welcome and attentive staff throughout the whole of our stay

Dear Timothy We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Mrs V. Couples - Confirmed reviews ALL

We stayed for our Virgin steam experience. Hotel was a little further out than expected so a taxi/bus needed. Room had everything we needed, staff were lovely and helpful. Breakfast was good too.

Dear Sarah We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bit tired and poor dinner

Customer review rating 2.5/5

Laurence Couples - Confirmed reviews ALL

Room is a bit tired. Peeling paint on bathroom ceiling. Room was quiet though. Breakfast was fine, dinner was pretty bad. Food is clearly not made on the premises. I'd get a much better meal at a harvester. Staff disappeared at about 8.45. Had to get up to find someone to pay.

Dear Laurence .Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. It's disheartening to hear that the condition of your room did not meet your expectations and that you experienced disruptions during dinner service. Rest assured, we take your comments seriously and will address the maintenance issues in the bathroom promptly to ensure a more pleasant experience for our future guests. Regarding the quality of our food, we're committed to delivering exceptional dining experiences, and your feedback will be shared with our culinary team for improvement. We're sorry for any inconvenience caused by the staff's absence during the evening. Your feedback highlights areas where we can enhance our service and ensure consistent attentiveness throughout your stay. We appreciate your valuable input, as it allows us to continually improve our services. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, John

Good staff

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Found out on arrival that the dining room was fully booked and that we would have to eat in the bar. On arrival at the bar found that we could do that now (6 pm) or around 9pm. We opted for now and the choice was limited and the staff were confused by a new pricing structure that came into effect the next day. There seemed to be a lack of communication between staff who tried hard and management who had not explained things to staff and had failed to tell us in advance that out choices might be compromised by the arrival of a German tour party and a wedding group. It was surprising to enter our room to discover that there was no safe. This should be a standard item Having taken the trouble to complete your form I want Mercure to see this. I do not want this publicised. Why leave a comment and then tell me to leave the comment section blank. Another comment on management capability! Why not tick a box if you want the comment to be kept private?

Dear Timothy Dear valued guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the dining experience and lack of communication between staff and management have been duly noted. Rest assured, we will address these issues internally to ensure better coordination and service delivery in the future. Regarding the absence of a safe in your room, we understand your concern and will review our room amenities to better meet our guests' needs. We appreciate your suggestion regarding the feedback process and will certainly take it into consideration for improvement. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Sincerely,

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Other web-users rate our hotel

  • 255 reviews 9.1/10 Location
  • 993 reviews 6.5/10 Room
  • 1,023 reviews 8.6/10 Service
  • 8 reviews 7.6/10 WiFi
  • 425 reviews 7/10 Cleanliness
  • 418 reviews 8.4/10 Breakfast
  • 245 reviews 4.4/10 Vibe
  • 223 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.