Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 407
Nowoczesne, przestronne pokoje Novotel dostosowują się do indywidualnych potrzeb gości.
Novotel Basel City
Pozycja GPS:47.545049, 7.599613
Telefon +41 61 306 68 68
Kontaktowy adres e-mail
Dostęp: 800 m / 0.5 mi 10 min walk / 2 min drive
Zameldowanie od: - Wymeldowanie do:
W tym modnym, przytulnym barze czekają na Ciebie międzynarodowe i regionalne przysmaki w połączeniu z kącikami do czytania w salonie i przestrzeniami do pracy.
Opinie naszych gości
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Świetna lokalizacja, pyszne jedzenie, przestronny pokój, bardzo pomocny personel
Ocena klientów 4.5/5
Anonimowo Pobyt służbowy - Opinie potwierdzone ALL
Świetna lokalizacja, pyszne jedzenie, przestronny pokój świetny personel
Dear Mrs. Gruschala, Thank you for the kind review of our hotel and your appreciated feedback! We are glad that you enjoyed your stay. We would like to take this opportunity to let you know that according to our sustainable program we aiming to reduce single use plastic in the room. This is why to conditioner is only available on request. Please feel welcome just to ask the reception next time. We hope to see you again very soon and wish you all the beast in the meantime. Sincerely, Billal Al Kahlout Rooms Division Manager Novotel Basel City
Ocena na stronie TripAdvisor 4.0/5
Russmyoung Couples - Opinia zatwierdzona w TripAdvisor
This is a very nice hotel for a short break. Very modern. The room we got was a nice corner room with dual aspect windows. Unfortunately they couldn’t be opened to let some air in. Tge Wi-Fi, tv etc all faultless. The receptionist was very nice and helpful as were all of the staff. The breakfast was excellent with a wide choice. The only negatives were:- the hotel car park. It needs better signage. The blinds on the windows open whenever they feel like it so the room wasn’t very dark at night. Apparently they’re set so even the slightest breeze makes them open so as not to break them. The pillows on the bed were just plain uncomfortable and the bed felt like it had a hill in the middle and slopes either side. :-( It’s not particularly well located for the main, old town either. (About a 15 minute walk) But it was still a nice weekend.
Dear Russmyoung, Thank you for taking the time to share your detailed feedback with us. We much appreciate all your notes although not all services found your satisfaction. Referring the blinds, these are connected to a smart system (weather station), means that they turn automatically up for security reasons according the the weather situation. Therefore all rooms are additionally equipped with black-out curtains. Your feedback referring the beds is surprising as we just changed all mattresses at beginning of the year. Indeed, there is a 15 minutes walk to the old city, but we are glad that all guest receive the free public transport ticket. With the tram you reach the old city within three stops and five minutes drive only. We hope to welcome you back to our hotel very soon and that you next experience will even exceed your previous one! Sincerely, Billal Al Kahlout Rooms Division Manager Novotel Basel City
Fabulous - Location, Price, and Hospitality
Ocena na stronie TripAdvisor 5.0/5
Priya1008 Rodziny - Opinia zatwierdzona w TripAdvisor
Super satisfied with our stay - great hospitality, location, and generously sized rooms. Would definitely visit again. Reasonably priced and highly recommended. I was also floored with their special attention to children and the little bag of goodies which made my daughter's day :)
Ocena klientów 4.5/5
Marcin Rodziny - Opinie potwierdzone ALL
W pełni spelnione oczekiwania, obsluga mila i bardzo sprawna. Pokój wygodny.
Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Novotel Basel City Team
:( Loose-Loose experience. Common sense should have prevail! Review restricted to Booking and Rescheduling
Ocena na stronie TripAdvisor 1.0/5
682andr_b Pobyt służbowy - Opinia zatwierdzona w TripAdvisor
Haven't yet been in the hotel so please just consider this as regarding the booking experience feedback. Had a very bad experience with the hotel although I've been normally staying with them in many Europe capitals, and has been like a safe choice with this location in basel had a situation due to the covid cases wit my customer had to shift 1 week the booking and they were quite inflexible and charged me for the week that I will not travel and the week after. For people that normal travel an hotel is like 2nd home and common sense in this situations should prevail in the benefit of customer experience and customer loyalty. Conclusion I have a long term contract in the area I might travel like 3 weeks in a month, for next years and because experience was quite negative although I might had a possible pleasant stay I might not rebook in this hotel. Short term gains should not overcome the only think a business cannot replace customer loyalty. I think is a clear loose- loose experience, I as a customer loose one week of staying in the hotel without being there and the hotel might probably loose a customer. Nevertheless I hope that in a week time when I had my rebooking that I have a best customer experience, and if that is the case I'll be happy to provide a review on that.
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price