Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,432 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

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Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,432 reviews

TripAdvisor Rating  4.5/5  660 reviews

Certificate of excellence 2023

Good stay

Customer review rating 5.0/5

Kamila Families - Confirmed reviews ALL

Perfect location, bedroom is very comfortable and clean. Breakfast is very good.

Dear Kamila, Thank you for your great review! We're delighted to hear that you enjoyed your stay with us. It's great to know that you found our location perfect and that you were pleased with the comfort and cleanliness of your bedroom. Additionally, we're glad that you enjoyed our breakfast offerings. We hope to have the pleasure of welcoming you back for another excellent stay in the future! Best regards, Your Novotel Basel City Team

Well located and cooperative staff

Customer review rating 5.0/5

Farhan I. Families - Confirmed reviews ALL

I loved the stay.. staaf was very cooperative and friendly. Specially i liked that i required umbrella and power adapter which was provided by hotel.

Dear Farhan i., Thank you very much for your great review! We are very pleased to hear that your stay with us was pleasant and that you were satisfied with our service. Your satisfaction is our greatest reward and we hope to welcome you back soon. Best Regards Your Novotel Basel City Team

Pretty good hotel in a good location

Customer review rating 4.5/5

Dmitry T. Families - Confirmed reviews ALL

We had 5 people in 3 rooms , everybody were happy with the quality of services and a location too - main train station is in a walking distance, tram stop is in front of the hotel. Basel card with discounts and a free of charge public transportation was a nice addition, I did not expect that. A great breakfast, exactly as I have imagined.

Dear Mr T., Thank you for taking the time to share your feedback on your stay with us at Novotel Basel City. We are delighted to hear that everybody was happy with the quality of services and the central location, as we strive to provide our guests with an enjoyable and comfortable experience throughout their stay. We are very pleased to hear that we met your expectations and were satisfied with our service. Your satisfaction is our greatest reward and we hope to welcome you back soon. Best Regards Your Novotel Basel City

Very nice stay

Customer review rating 4.5/5

Bram V. S. Families - Confirmed reviews ALL

Friendly hotel staff, short bus / tram ride from the station and city center. Great breakfast!

Dear Mr. Van S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Novotel Basel City

Okay hotel

Customer review rating 2.0/5

Puala Families - Confirmed reviews ALL

Worst Novotel I've stayed in. Staff are mildly rude if I'm being honest everything is an effort. Room is clean but stupidly designed the sofa bed has no wall against it so is really awkward and kept collapsing. Poor quality pillows. Mold around mirror in bathroom

Dear Mr. D., First of all, we would like to thank you for taking the time to review your stay. At Novotel, we strive to provide a superior service experience for every customer. We are very sorry that your experience did not meet your expectations. Criticism and suggestions are very important to us, as they give us the opportunity to constantly rethink our daily activities. If there is any way that we can make your stay more pleasant, please let us know directly next time so that we can react immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Your Novotel Basel City Team

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Other web-users rate our hotel

  • 605 reviews 8.7/10 Location
  • 859 reviews 7.8/10 Room
  • 840 reviews 9/10 Service
  • 17 reviews 7.3/10 WiFi
  • 484 reviews 8.8/10 Breakfast
  • 353 reviews 8.3/10 Cleanliness

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