Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.7/5 903 reviews

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket, Thailand 83150
83150 PHUKET

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms


The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  903 reviews

TripAdvisor Rating  4.5/5  3,050 reviews

Certificate of excellence 2022

Great location, but average service

TripAdvisor rating 3.0/5

NikhilSinghi TripAdvisor review

The property is certainly well located and given the central location, it has decent amenities. Given the location, the property doesn't really feel like a sprawling resort. We stayed in the 2 bedroom villa (probably one of the high category rooms), which was infested with mosquitoes was extremely difficult to sleep. Fumigation here is done twice a week apparently, which is not good enough. The think which perturbed us was the service quality, which is way below Thai hotel standards. Many of the staff are not very polite or helpful. For Eg., my 10 year old son wanted the Ping Pong rackets and none of the staff helped him to get one. I had to ultimately go and get the same from the spa. My wife wanted some oranges about 2 mins after the breakfast closing time, which they declined as breakfast time was over. Room cleanings were consistently delayed and had to make several calls to have the room cleaned, which should happen on its own ideally. The daily drinks vouchers, were missed in one of our rooms and provided on the last day evening so we could not use the same. I have strayed in several hotels in Thailand, which cost much lesser but are better in terms of resort feel/ infrastructure and service.

The staff members were so kind

TripAdvisor rating 4.0/5

폼 폼 TripAdvisor review

My family stayed four nights It was a pity that the room was small and there was no outlet in the bathroom But The swimming pool was spacious and breakfast was good The staff were friendly Especially the staff in the kids' room were so nice I even write reviews because of the staff It was so kind and attentive that we could eat breakfast comfortably The baby sweated while running around in the children's room I was moved by the way the staff fanned the baby while carrying a fan Deeda, Floy♥! Thank you.

Excellent stay and Spa

TripAdvisor rating 5.0/5

Relax07995568023 TripAdvisor review

The hotel is wonderful the food is excellent The staff are amazing I have just had a spa massage with Ying the therapist and Krrqrre the receptionist They were both excellent Ying was so nice and did an amazing massage

Dear Relax07995568023 Thank you very much for such a wonderful review. We are delighted to see you enjoyed many aspects of our property from the food to massage and service of our team. It was a great pleasure to have you staying with us. Hopefully we will see you again next year! with Grand regards, Guest relations team

good location

Customer review rating 4.0/5

Glady Couples - Confirmed reviews ALL

The room attendant do a good job to maintain the room cleaning. Confused which counter for check out as lot of guest in lobby and none assist when making on line reservation .the confirmation indicate can access lounge even confirmed with the receptionist when checking in. But. it is not only apply during Covid. Hotel should delete such sentence if not applicable

Dear Ms. Glady, Thank you very much for sharing your experience with us! We are pleased to hear you were satisfied with the room cleanliness, Yet, really sorry for miscommunication issue. We keep monitoring and revising hotel description periodically and will ensure to have correct and updated information. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best regards, Guest relations team

If I HAD to go to Phuket, I’d stay here again.

TripAdvisor rating 4.0/5

Simone G Families - TripAdvisor review

This hotel is in the just off the path of the madness that is Patong. Lovely facility (if a little oddly organized) and the rear faces the mountains-preceded by a construction zone. Staff is somewhat helpful, though couldn’t be bothered to assist us in ordering a grab pickup. Breakfast was a decent selection, with fresh pressed juices and a self serve coffee maker station. Ideal for families as the real draw appears to be the pool area.

Dear Simone G Thank you so much for sharing your feedback stay with us. It is grateful to hear you enjoyed our convenient location and variety of breakfast. We are looking forward to welcome you back again. Best regards, Guest relations team

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Other web-users rate our hotel

  • 580 reviews 9.5/10 Location
  • 767 reviews 8.1/10 Room
  • 1,048 reviews 9.1/10 Service
  • 15 reviews 8.7/10 WiFi
  • 493 reviews 9.2/10 Breakfast
  • 377 reviews 8.7/10 Food
  • 356 reviews 8.5/10 Cleanliness
  • 259 reviews 8.8/10 Vibe

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