Grand Mercure Phuket Patong 5 stars

The property is certainly well located and given the central location, it has decent amenities. Given the location, the property doesn't really feel like a sprawling resort. We stayed in the 2 bedroom villa (probably one of the high category rooms), which was infested with mosquitoes was extremely difficult to sleep. Fumigation here is done twice a week apparently, which is not good enough. The think which perturbed us was the service quality, which is way below Thai hotel standards. Many of the staff are not very polite or helpful. For Eg., my 10 year old son wanted the Ping Pong rackets and none of the staff helped him to get one. I had to ultimately go and get the same from the spa. My wife wanted some oranges about 2 mins after the breakfast closing time, which they declined as breakfast time was over. Room cleanings were consistently delayed and had to make several calls to have the room cleaned, which should happen on its own ideally. The daily drinks vouchers, were missed in one of our rooms and provided on the last day evening so we could not use the same. I have strayed in several hotels in Thailand, which cost much lesser but are better in terms of resort feel/ infrastructure and service.

My family stayed four nights It was a pity that the room was small and there was no outlet in the bathroom But The swimming pool was spacious and breakfast was good The staff were friendly Especially the staff in the kids' room were so nice I even write reviews because of the staff It was so kind and attentive that we could eat breakfast comfortably The baby sweated while running around in the children's room I was moved by the way the staff fanned the baby while carrying a fan Deeda, Floy♥! Thank you.

The hotel is wonderful the food is excellent The staff are amazing I have just had a spa massage with Ying the therapist and Krrqrre the receptionist They were both excellent Ying was so nice and did an amazing massage

The room attendant do a good job to maintain the room cleaning. Confused which counter for check out as lot of guest in lobby and none assist when making on line reservation .the confirmation indicate can access lounge even confirmed with the receptionist when checking in. But. it is not only apply during Covid. Hotel should delete such sentence if not applicable

This hotel is in the just off the path of the madness that is Patong. Lovely facility (if a little oddly organized) and the rear faces the mountains-preceded by a construction zone. Staff is somewhat helpful, though couldn’t be bothered to assist us in ordering a grab pickup. Breakfast was a decent selection, with fresh pressed juices and a self serve coffee maker station. Ideal for families as the real draw appears to be the pool area.