Mercure London Bloomsbury Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 2,253 reviews

Mercure London Bloomsbury Hotel - Image 1
Mercure London Bloomsbury Hotel - Image 2
Mercure London Bloomsbury Hotel - Image 3
Mercure London Bloomsbury Hotel - Image 4
130 134 Southampton Row, WC1B 5AF LONDON, United Kingdom

Description

Hotel extras

  • Great Central Location for shopping, theatre & sight seeing

  • Restaurant & Bar open daily serving breakfast, lunch and dinner

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • All Loyalty scheme for direct booking

Our accommodation(s)

Hotel location

Mercure London Bloomsbury Hotel

130 134 Southampton Row
WC1B 5AF LONDON
United Kingdom

GPS:51.520798, -0.123307

Telephone
Fax +44 20 7837 3485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERCURE BLOOMSBURY BAR

Non contractual photo

Informal bar area to grab a drink and bar snack or simply sit and read a book or catch up on work with free WiFi.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,253 reviews

TripAdvisor Rating  3.9/5  2,872 reviews

Customer review rating 3.0/5

Astridge N. Couples - Confirmed reviews ALL

The hotel was quiet and clean. Rooms are very small as expected in London. Front desk staff on check in not particularly friendly. The dining room for breakfast was understaffed with tables sitting uncleaned for a long time and breakfast was slow to be replenished.

Dear Astridge N., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and cleanliness. However, I regret to hear about your experience with the front desk staff and the dining room service during breakfast. Your observations are valuable, and we will take them into consideration as we strive to improve our guest experience. Goodbye, Mercure London Bloomsbury Hotel

Customer review rating 3.5/5

Mary S. Families - Confirmed reviews ALL

At first we loved our room. It was clean, comfortable and spacious. However it started raining during the night and I was woken by the sound of dripping water. The drip was coming through the ceiling very near the window. Fortunately none of our possessions got wet, but after a while the room became quite damp and smelly. We put up with it as we were only there for two nights and we really liked the room apart from that. However I do think this problem needs to be addressed before it gets worse.

Dear Mary S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room to be clean, comfortable, and spacious. However, we sincerely apologize for the inconvenience caused by the water dripping from the ceiling during your stay. It is always our intention to provide a pleasant experience for our guests, and we appreciate your understanding as you dealt with this issue. Please be assured that we take such matters seriously and will address this concern to ensure a better experience for future guests. Thank you once again for your valuable input. Sincerely, Mercure London Bloomsbury Hotel

Customer review rating 0.5/5

Colleen B. Couples - Confirmed reviews ALL

Subject: Formal Complaint – Incorrect Room Allocation, Poor Service & Unfulfilled Refund Promise Dear Sir/Madam, I am writing to formally raise a complaint regarding the service my wife and I received during our recent stay at your hotel. Unfortunately, what was meant to be an enjoyable trip turned into a very disappointing experience due to several avoidable issues. 1. Flight Cancellation & Notification to Hotel Our original flight was cancelled due to aircraft issues. At approximately 23:00 hrs, I telephoned the hotel to inform you that we would not be arriving that night. The lady I spoke with was very understanding and explained that we would still be charged for the night, which we fully accepted. I also informed her that we would arrive the following evening. 2. Second Flight Problem & Late Arrival The next day, after boarding, our replacement flight was cancelled again due to an oxygen leak. We were then redirected to Malaga to take another flight at 20:30. We finally arrived at the hotel at around 23:00. 3. Incorrect Room Allocation Upon arrival, the receptionist informed us that our Superior King Room had been sold and that we would be placed in a standard room “at the same price.” This was clearly unacceptable, and the explanation provided made no sense. Despite my concerns, the receptionist insisted that nothing could be done. After seeing the room—which was extremely small, with only a small window in the corner—we immediately went back to reception. However, the receptionist was unhelpful and offered no assistance. I asked for the General Manager or a supervisor to contact me the following day. 4. No Contact from Management No one contacted me, despite my phone being on all day. When I returned to reception later, a different lady informed me that they “tried to call,” but I received no missed calls or messages. She apologised and admitted that we had been placed in the wrong room, and she moved us to the correct room that we originally booked. 5. Refund Promise for the First Night On Monday evening, I returned to reception to ask why nobody had contacted me about the complaint. The staff member I spoke to was the same person I originally notified on the night our flight was cancelled, so she was fully aware of the situation. She told me that she had spoken to the Manager, who authorised a refund for the first night, and she apologised again. My wife and I thanked her, believing the matter was resolved. 6. Issues at Check-Out At check-out, a different team was on duty. The bill still included the first night, with no refund applied. The receptionist explained she had not been informed of anything. I asked to speak to the manager. I was told he wasn’t in. I said I would wait. A few minutes later, a very rude man came from the back office—without introducing himself—who I later learned was the General Manager, Greg Black. He abruptly stated that “you have been given everything you need and my assistant has already spoken to you.” I explained that this was untrue, as I had only spoken with reception staff. Mr. Black then brought another staff member to me—someone I had never met—who also stated he had never spoken to me. Despite this, Mr. Black continued to interrupt and refused to let me speak. I requested that he review the CCTV, as it would clearly show the conversation with the receptionist who confirmed the refund. I was dismissed without a proper resolution. 7. Summary of Issues Incorrect room allocation despite booking a Superior King Room. No contact from management despite my request. Staff admitting we were placed in the wrong room. Promise of a refund for the first night that was not honoured. Extremely rude and unprofessional behaviour from General Manager Greg Black. Inconsistent communication between staff members. Requested Resolution I am requesting: Refund of the first night, as originally promised to me by your staff. A formal explanation for the behaviour of the General Manager, whose conduct was unprofessional and unacceptable. Confirmation that corrective steps will be taken to prevent this type of customer service failure from happening again. Please treat this matter seriously. I look forward to your prompt response.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception team

Title: Deeply Disappointing Stay – Wrong Room, Poor Service, and Unprofessional Manager

TripAdvisor rating 1.0/5

Gaz B TripAdvisor review

My wife and I were really looking forward to this trip, but the experience was extremely disappointing from the moment we arrived. After two cancelled flights and a long detour, we reached the hotel late at night. Despite notifying the hotel in advance and booking a Superior King Room, we were told our room had been “sold” and were placed in a tiny standard room with a small window in the corner. The night receptionist refused to help, and I was told a manager would contact me the next day—but nobody ever did. A different staff member later apologized, admitted we had been put in the wrong room, and moved us to the correct one. She also assured us the first night would be refunded. However, at checkout, the refund was not applied and the staff knew nothing about it. When I asked to speak to a manager, the General Manager, Greg Black, came out without introducing himself and was extremely rude and dismissive. He interrupted repeatedly, refused to listen, and denied that any staff member had spoken to me—even though CCTV would clearly prove otherwise. Overall: Wrong room given No follow-up from management Refund promised but not given Very poor communication Shockingly unprofessional behavior from the General Manager This was a stressful and disappointing experience, especially after a difficult journey. I hope the hotel takes this seriously, because the level of service we received was far below acceptable standards.

Dear Gaz B, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception Team

Customer review rating 2.0/5

Luca P. Families - Confirmed reviews ALL

PErfect location but rooms are ridicoulous especially the bed is so uncomfortable like bedding of last century! Clening is approximate and you hope don't get any disease!

Dear Luca P., Thank you for sharing your thoughts regarding your recent stay. We appreciate your comments about our location; however, we regret to hear that your experience with the room quality and cleanliness did not meet your expectations. Your feedback is valuable as we strive to improve our services. Kind regards, Mercure London Bloomsbury Hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.