Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 960 reviews

Mercure Nottingham City Centre George Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  960 reviews

TripAdvisor Rating  4.0/5  1,925 reviews

Certificate of excellence 2023

A great change from the everyday corporate hotels.

TripAdvisor rating 5.0/5

Julie P TripAdvisor review

Loved this quirky hotel. Made a change from the everyday corporate hotel where all the rooms, facilities etc are always identical. The bedroom was compact but excellent, with all the little extra's you come to expect in a hotel room, including biscuits with the tea/coffee facilities. Loved the individual decor, including the slopping floor and a lovely comfortable bed. The staff are very friendly and helpful and the breakfast was hot, fresh and delicious, with a good selection of items both hot and cold. The location of the hotel is excellent, right in the centre of the city with everything close to hand. Will definitely be staying there again.

Dear Julie, Thank you so much for your review. I am so pleased to hear you had such an enjoyable stay and felt that we were different to your average corporate hotel, in the best possible way. I am delighted the room amenities were to your liking. We do have a range of larger room grades which you may wish to consider should we have the pleasure of being able to welcome you back in the future. I highly recommend our Privilege room and Suites which would certainly provide the additional space you may require or desire. Your feedback about the team is wonderful to hear and I very much look forward to sharing your kind words with the team. We are so grateful for you having chosen to stay with us on this occasion Julie. We sincerely hope we have the pleasure of being able to welcome you back very soon. Until next time. . . Kindest regards Chris Butler General Manager

Amazing friendly staff

TripAdvisor rating 5.0/5

Jacqueline C TripAdvisor review

Great reception from staff at all times when visiting the hotel. Met with friendly Vinay and Bruno Great service provided by the young gentleman at breakfast. Darren we think. Friendly Peter on reception on our departure. Hotel, despite renovations was very nice, even the workmen were friendly and offered us good morning. Room good and extremely reasonably priced. We will definitely return to this central hotel in the future. Ken. (07/04/2024)

Dear Ken, Thank you so much for your review. I am so pleased to hear you had such an enjoyable stay with us. To hear your kind words about the team here, namely Vinay, Bruno, Darren and Peter is so encouraging to hear. They all play such a huge part in our guest experience and I am delighted they made such a wonderful impression on yourself. I look forward to sharing your feedback with them all. The team and I are genuinely most grateful for having been able to welcome you to Mercure Nottingham City Centre on this occasion. We sincerely hope we will have the pleasure of being able to welcome you back again soon. Kindest regards Chris Butler General Manager

Loud bars nearby and room smelt of damp

TripAdvisor rating 1.0/5

Charlotte P TripAdvisor review

The location was good but the room was terrible. The walls had damp, the curtains had moths and the air con could not be used as it smelt of damp. The bars nearby were so loud we struggled to sleep. Lift out of order due to people the week before drunkenly breaking it.

Dear Charlotte, Thank you so much for your review. May I take this opportunity to apologise for the disappointment felt from your recent stay with us. I will ensure your room is thoroughly inspected by myself and my heads of department to identify any such issues you describe within your review. I appreciate you having shared this with me, I will use this feedback to make any improvements required to this room. The team and I sincerely appreciate you having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

It was ok

Customer review rating 4.0/5

Adam Couples - Confirmed reviews ALL

Bed was ok, shower was ok, tv was ok. Had to ask for more tea as there was none on the tray.

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Great support as usual

Customer review rating 4.5/5

Patricia Families - Confirmed reviews ALL

This is not our first time in this hotel, yes it is well located, but what can make a true difference is the staff working at Mercure Nottingham, from the professional and friendly staff at reception, especially the lady from Portugal (apologies for not remembering names), the bar man at the Hotel Lounge and the staff helping to mobilize up and down heavy suitcases with a broken lift, the experience is very nice.

Dear Patricia, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. To hear your wonderful kind words about our team is very encouraging. I look forward to sharing your feedback with both Joana ( the lady from Portugal ) and our bar team. If you have a moment Patricia we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Patricia for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 1,161 reviews 9.1/10 Location
  • 1,750 reviews 4.8/10 Room
  • 1,192 reviews 8.8/10 Service
  • 13 reviews 6.1/10 WiFi
  • 1,032 reviews 3.6/10 Comfort
  • 582 reviews 3.4/10 Cleanliness
  • 451 reviews 4.2/10 Amenities
  • 450 reviews 8.7/10 Breakfast

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