Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 927 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone
Fax +44 115 958 1335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  927 reviews

TripAdvisor Rating  4.0/5  1,942 reviews

Certificate of excellence 2023

Dirty rooms

TripAdvisor rating 1.0/5

Catherine P TripAdvisor review

Stayed here whilst away with work. Unfortunately the room was not clean - there was dirt in the shower and a layer of grime and dust on the walls in the bathroom. There was also signs of damp in the bathroom and the mirror in the bathroom was cracked. The room is incredibly small and dark, with only a small window to let in any light. There was very little wardrobe space with just a small rail to put about 4 items of clothing on. There was also graffiti on the walls. My colleagues room was similar and some of her walls were covered in mould. The rooms were disgusting and I’m glad I only had to stay one night. Only saving grace was that customer service was good as was the breakfast, but rooms clearly need a refresh and a deep clean. I’d also recommend not using the stoney street car park if staying here - there’s no lift and the smell will make you sick.

Good stay

Customer review rating 4.5/5

Katie Friends - Confirmed reviews ALL

Well located with good amenities both within the hotel and close by. Loved the quirky items in the room. Staff were really friendly and helpful. Lots of choice for breakfast. Thank you

Standards have really slipped

Customer review rating 0.5/5

Mr E. Couples - Confirmed reviews ALL

You know you are in trouble when there are ear plugs put by your bedside! Noisy hotel but more so some real basics were missing. One tea bag between two, desk lamps not working, shower gel bottle empty, the shower must have been designed for people under 5ft, combined with low water pressure made the showering experience very uncomfortable. What once was a fantastic bar has now been changed into a first floor tiny bar with little options of drinks - it's no bigger than the room you'll be staying in.

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sincerely very sorry to hear of the disappointment you had with your recent stay with us. I will immediately share this feedback with our housekeeping department to discuss within their team. I am very sorry they had not identified the product in the room having been empty or indeed only having one tea bad. I apologise once again for this. I further apologise for the desk light not having worked in the room. I have already shared this feedback with our maintenance team who have asked me to pass on their own personal apology. They will also be looking into the water pressure issue you mention. I am very sorry should you have felt the choice of drinks in our bar on the first floor to not have met your expectations. While we do have a variety of spirits, wines and beers available along with soft drinks, I am sorry that a drink of your preference was not available. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Your feedback is very well received and will assist myself and the team in our ongoing efforts to improve both the quality of our product and service standards. Kindest regards Chris Butler General Manager

Lovely stay, great staff

Customer review rating 4.0/5

Rachel Couples - Confirmed reviews ALL

Upon arrival, we were informed that we had been upgraded as we had booked a city pad (which on booking.com sounded quite spacious but was upgraded as we were staying all weekend! The staff were lovely, especially the gentleman on reception who checked us in and the bar staff! The theme of the room was what we had hoped for from the images although could do with a little touch up on the paintwork as it was peeling in places. Breakfast was lovely, lots of choices and the young man in the breakfast room was very attentive. Only slight complaint about breakfast were the mushrooms, way over seasoned and ruined the taste of everything else, far too much pepper! Overall, a lovely stay, would recommend and would definitely stay again!

too much loise, no lobby with sitting area & check out at 11, old building, small room.

Customer review rating 1.5/5

Alok Business - Confirmed reviews ALL

too much loise, no lobby with sitting area & check out at 11, old building, small room. not worth what pay.

Dear Alok S., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

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Other web-users rate our hotel

  • 1,163 reviews 9.2/10 Location
  • 1,705 reviews 5/10 Room
  • 1,134 reviews 8.9/10 Service
  • 16 reviews 7.6/10 WiFi
  • 1,015 reviews 3.9/10 Comfort
  • 587 reviews 3.6/10 Cleanliness
  • 456 reviews 4.2/10 Amenities
  • 438 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.