Mercure Southampton Centre Dolphin Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 5,880 reviews

ALLSAFE approved hotel

Mercure Southampton Centre Dolphin Hotel
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+ 13 Services

Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN southampton
united kingdom

Fax: (+44)2380/386470

Check-in from 15h00

Check out up to 12h00

  • CITY LINK BUS:  FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION: 

  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS:50.900261, -1.403921

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SIGNATURE Non contractual photo

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Our accommodation(s)

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,880 reviews

TripAdvisor Rating 3.5/5

2,236 reviews

RATS or GHOSTS or UPSTAIRS?

Customer review rating 2.0/5

Anonymous Business - 07/12/2021 Confirmed reviews ALL

Separate from the hotel near the car park on ground floor - unfortunately i didnt feel safe as a woman travelling alone in a ground floor room when i couldnt lock the door from the inside...I didnt ask to chwange as thought I would leave a chair in front of the door. The bathroom was the best thing about the downstairs room I was in - v clean and modern Durting the night from 2330 onwards there was a scratching or creaking that sounded as if there were rats in the walls. I had 0 sleep and will not be staying again thank you anyway

Dear Helena M., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you faced and prevent future occurrence. Sincerely, Aiden Strong Hotel Manager

closed shop

TripAdvisor rating 3.0/5

tomV9284FG 03/12/2021 TripAdvisor review

Mercure dolphin Southampton closed ref goverment, given alterative hotel not same standard felt let down promised like for like accommodation , changed to days before travel, like this review Mercure not on the ball

Good stay

Customer review rating 4.0/5

Janet A. Couples - 02/12/2021 Confirmed reviews ALL

Good stay nice breakfast Good value for money

Dear Janet a., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate the comments especially as I recently joined the the Dolphin as Hotel Manager and I look forward to using your feedback going forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aiden Strong Hotel Manager

Very well located

Customer review rating 4.0/5

Stuart P. Friends - 24/11/2021 Confirmed reviews ALL

On arrival we checked in and due to my personal circumstances changing I had to bunk in with my mate whilst his wife and her friend tool the Accure room. Having been given room 201 it would have been helpful had the receptionist told us there was a lift just around the corner instead of sending us up the stairs. Other than that we didn't really use the hotel bar so I won't comment. The hotel itself was ideally placed for our visit to attend a Fish gig at the 1865 club and with the "Spoons" practically Nextdoor and the Indian across the road all our needs were met.

Dear Stuart P., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As I have joined recently as the new Hotel Manager I appreciate your comments whilst they will come in useful as I drive the hotel forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aiden Strong Hotel Manager

well located

Customer review rating 2.0/5

Lynne S. Friends - 23/11/2021 Confirmed reviews ALL

The room we were in needed updating badly. We were also told we had to move to another hotel as the Dolphin was closing for 3 months due to the fact it was housing immigrants so found this both disgusting and inconvenient.

Dear Lynne S., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can only apologise that the hotels communication with yourself regarding the change of business was not there. I have recently joined the Dolphin as new Hotel Manager and I look forward to using your feedback in a constructive manor moving forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager

Worst hotel stay ever - shame on you Accor.

Customer review rating 0.5/5

William D. Couples - 23/11/2021 Confirmed reviews ALL

3rd world room with mould, cracks everywhere and lukewarm water for the shower.

Dear William D., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have responded to your feedback on a personal level also. I have recently joined the as the new Hotel Manager and so your feedback is definitely seen as constructive in supporting the hotels improvement going forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager
Customer review rating 3.5/5

Anonymous Friends - 21/11/2021 Confirmed reviews ALL

Very very difficult to book the room in the first place. Reception staff(1) good. Rooms tired. An OK experience.

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have just recently joined the Dolphin as Hotel Manager and so look forward to driving the hotel forward with guidance from your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aiden Strong Hotel Manager

Comfortable

Customer review rating 4.0/5

Peter M. Friends - 21/11/2021 Confirmed reviews ALL

It is an iconic hotel, a little tired, but still full of character.

Dear Peter M., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have just recently joined the Dolphin as Hotel Manager and so look forward to driving the hotel forward with guidance from your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aiden Strong Hotel Manager

Disappointing

TripAdvisor rating 2.0/5

lyndatonyburrows 21/11/2021 TripAdvisor review

A group of 9 of us booked in for 2 nights, travelling from different parts of the Country, to attend a Memorial Service at the Fepow Memorial on one day and the funeral of a friend the next day. We woke up after the first night to find a note under the doors telling us that we would be moved to another hotel for the next night. We were later told this was bcause there were 300 Afghan refugees coming into the hotel and they needed our rooms !!!! Needless to say we were not pleased with the hassle of repacking etc. We understand the need for accommodation for these people but why book us in when this was going to happen??

A disaster

Customer review rating 0.5/5

S. Business - 20/11/2021 Confirmed reviews ALL

Really inconvenient when on a special group occasion to have it severely disrupted

Dear pauline s., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have recently joined the Dolphin as new Hotel Manager and I can only apologise that the communication you received was poor with the change of business. You comments and scores will very much be taken into account by myself going forward when improving the business. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager

Hotel is tired and dinner main course inedible

Customer review rating 2.5/5

Simon K. Solo - 16/11/2021 Confirmed reviews ALL

Insufficient car parking spaces.

Dear Simon K., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have recently joined the Dolphin as new Hotel Manager, I appreciate your feedback, I will be using it constructively when making improvements and changes going forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager

Convenient

Customer review rating 1.5/5

Malcolm H. Friends - 16/11/2021 Confirmed reviews ALL

Breakfast good. Everything else not so good.

Dear Malcolm H., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have recently joined the Dolphin as new Hotel Manager, I appreciate your feedback, I will be using it constructively when making improvements and changes going forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager

A bit tired

Customer review rating 2.5/5

Os M. Business - 15/11/2021 Confirmed reviews ALL

Room was large and clean, but gloomy and in need of a refurb. Breakfast was OK, but not what it used to be when you could have items cooked to order - Covid, I guess! Car park was packed and chaos as usual, but a system to ensure use by residents only is apparently being introduced

Dear M. Mr F., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have recently joined the Dolphin as new Hotel Manager, I appreciate your feedback, I will be using it constructively when making improvements and changes going forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aiden Strong Hotel Manager

Worst hotel ever

Customer review rating 0.5/5

Warren Business - 14/11/2021 Confirmed reviews ALL

This is honestly the worst experience I've ever had at a hotel. I checked in on Sunday and left the Friday. My room was not serviced at all during my stay. I even had to go to reception and request toilet paper. How embarrassing. I did however have a staff member come into my room and open the window. A massive security red flag. For something displayed as 4 star I think a police holding cell has better amenities. Its rundown and dilapidated and loaded with disappointment. I honestly expected more.

Dear Warren S., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your feedback. I am recently new to the Dolphin as Hotel Manager. Your comments have been brought to my attention on a one to one level as quick as I personally received it. I look forward to hearing your response. Going forward I wish to use your criticism constructively to help improve the hotel in my venture of the new year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager

this place should be refurbished soon

Customer review rating 1.0/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

Broken radiator was fixed whilst I was out. It was fixed but still on max setting. TV didn't work. Changed rooms at 9pm. WhatsApp was offered as communication but no one answered it. New room had a shabby bathroom. Extraction vent covered in dust. Towel hook on back of door had been ripped off. Shower head flew about when shower was on. Gives very little confidence anything is actually cleaned as obviously no one but cleaners goes in the rooms.

Dear Tom C., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have recently joined the Dolphin as new Hotel Manager, I appreciate your feedback, I will be using it constructively when making improvements and changes going forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager
Customer review rating 3.5/5

Rn Business - 12/11/2021 Confirmed reviews ALL

Good points...Nice breakfast and easy check in process with friendly staff. Bad points... Fairly dated room (particularly carpets and paintwork). Horrible high pitched whistle at all times from a fan or something nearby. Difficult to sleep through. And one night other guests were screaming at each other in the early hours. And £5 per night parking. OTT.

Dear Roger Mr N., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have just recently joined the Dolphin as Hotel Manager and so look forward to driving the hotel forward with guidance from your feedback. Especially from the points you raised that need attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aiden Strong Hotel Manager

Well located but the hotel is dated

Customer review rating 1.0/5

Des L. Couples - 09/11/2021 Confirmed reviews ALL

The room that was given to us was awful. Heating didn’t work and every place you walked in the room the floorboards creaked and it was a very noisy room. We changed rooms, however, sat on a chair and it sunk down, the shower fitting was coming off the wall, shower head extremely dirty with limescale, water from the shower goes everywhere. The safe was not secured to the wall in the cupboard and therefore could be carried out of the room. The breakfast was not good. The hot food was cold and not a great selection of cereals. Unfortunately until they refurbish the rooms will not be staying here again.

Dear Desmond L., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have recently joined the Dolphin as new Hotel Manager, I appreciate your feedback, I will be using it constructively when making improvements and changes going forward. I will be actioning your points specifically. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager

Well located in the City and near the cruise terminals.

Customer review rating 4.5/5

S F. Couples - 07/11/2021 Confirmed reviews ALL

Friendly reception and excellent breakfast.

Dear Stephen F., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your feedback as I have just joined the Dolphin as new Hotel Manager and look to using your comments moving forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aiden Strong Hotel Manager

Average

Customer review rating 3.0/5

Jill Friends - 05/11/2021 Confirmed reviews ALL

Very hard pillows Fell in the bath twice while showering. Very slippy - no bath mat. Nothing to hold onto. Badly bruised leg and toe. Reported!

Dear Jill S., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have recently joined the Dolphin as new Hotel Manager, I appreciate your feedback, I will be using it constructively when making improvements and changes going forward. I do hope that you recovered quickly from the accident you reported. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aiden Strong Hotel Manager

Pre cruise stay

TripAdvisor rating 4.0/5

nicholas a 27/10/2021 TripAdvisor review

Stayed one night and left our car for 8 days. All good. We could see that they were struggling with staff shortages but the staff that were there were great. The hotel is in a brilliant position for the shops.

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