Mercure Southampton Centre Dolphin Hotel 4 stars

Customer review rating 3.9/5 5,770 reviews

ALLSAFE approved hotel

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Mercure Southampton Centre Dolphin Hotel
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+ 13 Services

Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN southampton
united kingdom

Tel: +442380386460

Fax: (+44)2380/386470

Check-in from 15h00

Check out up to 12h00

  • CITY LINK BUS :  FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION : 

  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS :50.900261, -1.403921

Our accommodation(s)

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Our restaurants and bars

SIGNATURE

Type of cuisine: International

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

OAK BAR

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,770 reviews

TripAdvisor Rating 3.5/5

2,199 reviews

Not the standard we would expect from a mercure hotel

TripAdvisor rating 2.0/5

Georgetshaw 15/09/2021 TripAdvisor review

We were extremely disappointed with the standard of the hotel, very tatty and grubby. The duvets were not on the beds but in cupboard, and when we took out, the covers had not been changed . It took 3 attempts to speak to reception to rectify problem We chose because of good location, and our confidence in the Accor group , but this definitely did not feel in any way like the standard we have had in various Accor hotels, ibis , Novotel, Mercury over many years

Well worn English Hotel

TripAdvisor rating 1.0/5

davidb0na 15/09/2021 TripAdvisor review

This is a very well worn hotel. My room was like a broom cupboard. The only redeeming feature was the location of the hotel to where I was going the following day, Tried to contact the hotel on numerous occasions since Sunday morning however nobody answers the phone.

Pleasant base for Boat Show stopover

TripAdvisor rating 4.0/5

Alister P 15/09/2021 TripAdvisor review

Great location for West Quay shopping centre and the Boat Show entrance. Our room was basically furnished but comfortable enough being clean and quite freshly decorated. Reception not manned all the time but we were not kept waiting so not a problem. Parking a bit of a lottery as completely unregulated. I suspect a lot of people parking there were not guests or had anything to do with the hotel! Very good quality cooked breakfast. All things considered, quite expensive but that seems to apply to just about everywhere at this stage of the pandemic as businesses try to recover their losses from long period of closure.

A short break

TripAdvisor rating 2.0/5

junefreeman1 14/09/2021 TripAdvisor review

The hotel is well situated for looking around the Old Town of Southampton and also near to many and varied restaurants of a good standard. However I was not impressed with the hotel itself. The first room we were given was small and the beds went back into a recess with a post between them. The only bedside table was set back so reaching it was difficult. The room also had no coffee table. We were given another room but the issues with this were not addressed. There was no hot water in the hand basin and the remote on the TV didn’t work properly. After asking for two days I bought some batteries and although not perfect it worked better! The room was shabby with holes in the lamp shades, a large stain on the carpet and on the final day no tea or coffee provided.

location

Customer review rating 3.5/5

Colin Business - 11/09/2021 Confirmed reviews ALL

The location is good. Unfortunately hotel needs a lot of improvement. The water in the shower was just light warm so it wasn't possible to have hot nice bath time. The whole room looked tired too. Not convenient as many steps

Standards

Customer review rating 3.5/5

Clive Couples - 11/09/2021 Confirmed reviews ALL

We have stayed many times at the Dolphin but this time we feel standards are slipping. Breakfast offerings and variety was meagre and lack of staff noticeable. In our room, one bedside lamp was not working. After simple checks, it was apparent the bulb needed changing. Reception tried to help by giving me a replacement bulb but that was not working. Back to reception again for a third - working- bulb which they found and brought up to the room. Why didn't I telephone Reception? Because there was not a telephone in the room which is very surprising for a Mercure group hotel. We needed the lamp working as our room was gloomy with dim lighting. Check in was very good with efficient receptionists and they eventually sorted the light bulb well.

Night Away

TripAdvisor rating 3.0/5

CJTrip123 09/09/2021 TripAdvisor review

Have stayed here before and would have rated those stays as a 5 star. This night was booked at short notice. The room was huge but unfortunately very weathered and tired which came as a surprise. We did not complain as we were only staying for 1 night and the hotel was very busy with the boat show. We would still revisit but would check that we had a newer room. Staff excellent.

Great location

Customer review rating 5.0/5

S N. Families - 08/09/2021 Confirmed reviews ALL

Lovely staff

Friendly service but far from 4 star

Customer review rating 2.5/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

The staff were friendly and helpful throughout which is great. I thought the corridors, communal areas of the hotel were really quite dirty when we arrived (floors not clean, dusty etc.) although the room was fine. The room was a little pokey but fine. Unable to get any hot water to shower, told this was down to age of the building and distance from boiler. This isn’t somewhere I’d necessarily book again in a hurry.

Poor Covid restrictions

TripAdvisor rating 1.0/5

themontys2020 08/09/2021 TripAdvisor review

Stayed one night pre cruise. Very disappointed to see most staff not wearing masks. The breakfast was a buffet with every customer serving theirselves with the same serving utensils. Not Covid friendly and it would appear this hotel has no idea that the pandemic is still going on. Don’t stay at this hotel if you want to remain Covid free. Hotel is in need of refurbishment which you think they would of done during lock down. The service in the dinning room was poor with little attention paid to Covid restrictions. Was woken up at 0600 with noise in the court yard,

Old hotel

Customer review rating 2.0/5

Rob M. Couples - 07/09/2021 Confirmed reviews ALL

I only stayed one night pre cruise. I found that Covid precautions were not followed with few staff even wearing a mask. Despite the dinning room not being busy service was slow.

Excellent place right in town !

Customer review rating 5.0/5

Brendan B. Couples - 06/09/2021 Confirmed reviews ALL

Fantastic! Staff amazing as all ways ! Only thing I could say place looking bit tired and could do with a bit of paint!

Did not appear to live up to a 4 star hotel

Customer review rating 2.0/5

Joe O. Couples - 06/09/2021 Confirmed reviews ALL

No battery in the TV remote, had to go ask for one. No plug for bath, main shower didn't work staff at hotel could not get it to work. Very poor paint work in the room. Very worn carpet in reception area. Very bad smell in corridors leading to room and in room.

Good location, friendly staff

Customer review rating 3.5/5

Anonymous Couples - 06/09/2021 Confirmed reviews ALL

Girls on reception very friendly, helpful with taxis etc. Good stay.

Ok - quite pricey for the room I had (117)

Customer review rating 3.5/5

Derren Solo - 06/09/2021 Confirmed reviews ALL

Hotel was fine and very clean but the wifi in room 117 was simply awful and so I struggled to work and watch any live streaming.

good stay

Customer review rating 4.5/5

Suzanne H. Friends - 06/09/2021 Confirmed reviews ALL

The staff are exceptional, very accommodating, my room was very comfortable and quiet

Awful!

Customer review rating 1.5/5

Mike C. Families - 06/09/2021 Confirmed reviews ALL

From the moment we checked in to the moment we checked ou, I cannot find one good thing to say about this hotel which really disappoints me,having stayed here previously pre pandemic when it was wonderful. The staff had no purpose and were very much lacking in any king of enthusiasm for being there.The bedroom was one of the originals by the rear path,right outside the smoking area,with a bathroom that was akin to a wardrobe.The breakfast was ok'ish not overly hot I have to say,tables were left uncleared and there was food all over the carpet! Enough said!!

Lovely staff

Customer review rating 4.0/5

Baz Couples - 06/09/2021 Confirmed reviews ALL

Great staff good food but hotel needs updated

Customer review rating 3.0/5

Paul W. Business - 04/09/2021 Confirmed reviews ALL

Tiny room, had tv remote changed 3 times!!. Couldnt watch tv from where bed was positioned

Needs a good clean and major re-vamp.

Customer review rating 2.0/5

Gillian E. Couples - 03/09/2021 Confirmed reviews ALL

Nice staff. We were located in a PRESTIGE ROOM, i really wouldnt name it that,ground floor, looked to be a fairly new ish build. Entrance hall grubby. Room dark, i had to get quilt out of wardrobe and put on bed. Thumping music from up above met us as ee entered but luckily heard no more. Fan in bathroom ran for 2o mins after turning off. A lot of slamming of doors in early hrs, voices and loud moving around noises from above. Not a good nights sleep. Very pricey for drinks. Bar , i could have written my name in the dust on the fireplace. Only sandwiches available for an evening meal. Hence went to weatherspoons. Breakfast i must say was half decent, but only one household toaster for quite a lot of people. One half only working 2slices. Clean bedding towels ect, chucked in hall way on bin liners to re make beds up , not really appropriate in these times. Will not be staying again.

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