Mercure Sohar 3 stars

Customer review rating (ALL Rating) 4.4/5 373 reviews

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Mercure Sohar - Image 1
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Mercure Sohar - Image 4
As Suwayhrah Street, Al Humbar West, Al Batinah Highway, 311 SOHAR, Oman

Description

Hotel extras

  • Stay connected effortlessly with fast WiFi throughout the hotel

  • Arrive with ease and enjoy convenient on-site parking

  • Keep up your routine with a workout whenever it suits you

  • Unwind by the outdoor swimming pool or relax in a calm, open setting

  • Enjoy rooms with pool or garden views for a more restful stay

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 Double Bed

Photo out of - Superior Room with 1 Double Bed

Superior room ensuits 1 double bed with city view, bathroom with standing shower, LCD TV, mini fridge, WIFI, tea and coffee making facility, safe box. Smoking and non smoking rooms

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View
  • Accessible room
See availabilities

Superior room provides 2 Single beds with city view, bathroom with bath tub, LCD TV, Mini Fridge, WIFI, Tea and Coffee making facility, Safe Box, Smoking and Non-Smoking rooms.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Deluxe room featuring 1 double bed, pool view, bathroom with standing shower, LCD TV, mini fridge, WIFI, tea and coffee making facility, safe box. Smoking and non smoking rooms

  • Views:

    Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Deluxe room featuring twin beds, pool view, bathroom with bath tub, LCD TV, mini fridge, WIFI, tea and coffee making facility, safe box. Smoking and non-smoking rooms

  • Views:

    Pool side

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Privilege Room ensuits 1 double bed overlooking the pool. It also features espresso machine, free daily newspaper, bathrobe, slippers, additional bathroom amenities and complimentary soft beverages. Smoking and non-smoking rooms

  • Views:

    Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Executive Suite, non-smoking with 1 double bed, separate living room overlooking the city or the pool. Executive Suite offers Espresso machine, free newspaper, bathrobe, slippers, additional bathroom amenities and complimentary beverages.

  • Views:

    City View or Pool side

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Sohar

As Suwayhrah Street, Al Humbar West, Al Batinah Highway
311 SOHAR
Oman

GPS:24.328611, 56.740556

Telephone
Fax +968 22 354848

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • MCT Additional charge
  • MUSCAT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 152 rooms
  • 5 rooms for people with reduced mobility
  • 35 connecting rooms
  • 113 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center

Well-being

Swimming Pool

  • Outside
  • On site

GYM

  • On site
  • On site
  • Outdoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16.4 ft

Vehicles

  • Motorcycle places

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

MOSAIC

Photo out of - MOSAIC

A unique contemporary dining experience offering breakfast, lunch and dinner. Either buffet style or just A La Carte for a salad, sandwich or grilled fish, with a constantly evolving menu perfect for business meetings as well as less formal occasions.

Cooking style
International
Chef name
Hisham Usanarukutty
Classifications & labels
1
Capacity
85
Accessibility
Accessible service
As Suwayhrah Street, Al Humbar West, Al Batinah Highway, 311 Sohar, Oman
Telephone +968 22 354800
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Brunch
  • Children menu

A unique contemporary dining experience offering breakfast, lunch and dinner. Either buffet style or just A La Carte for a salad, sandwich or grilled fish, with a constantly evolving menu perfect for business meetings as well as less formal occasions.

Melt Bar offering an a la carte menu that can be perfectly combined with a wide selection of beverages are served in this nature-inspired setting.

Enjoy attentive service and a relaxing staycation with full access to our outdoor pool. Unwind, refresh, and let our team make your poolside moments as memorable as your entire stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  373 reviews

Customer review rating 5.0/5

Svetlana E. Business - Confirmed reviews ALL

Dear Svetlana E., Thank you for your kind words regarding your recent stay at Mercure Sohar. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the service provided by our dedicated staff. Your feedback is greatly appreciated. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.0/5

Teream A. Solo - Confirmed reviews ALL

Dear Teream A., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Muhhammad S. Business - Confirmed reviews ALL

Dear Muhhammad S., Thank you for your kind words. We appreciate your support and look forward to welcoming you again in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.5/5

Krishnaswamy S. Business - Confirmed reviews ALL

Dear Krishnaswamy S., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed our breakfast offerings and found our staff amiable. Your comfort is our priority, and we look forward to welcoming you back in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Shamsul H. Families - Confirmed reviews ALL

Dear Shamsul h., Thank you for your kind words regarding your recent stay with us. We are delighted to learn that we exceeded your expectations and you found value in our services. Your feedback is greatly appreciated and motivates our team to continue delivering outstanding experiences. Sulaiman Al Hadi Front Office Manager

Dear Svetlana E., Thank you for your kind words regarding your recent stay at Mercure Sohar. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the service provided by our dedicated staff. Your feedback is greatly appreciated. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.0/5

Teream A. Solo - Confirmed reviews ALL

it is good

Dear Teream A., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Muhhammad S. Business - Confirmed reviews ALL

keep it up!

Dear Muhhammad S., Thank you for your kind words. We appreciate your support and look forward to welcoming you again in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.5/5

Krishnaswamy S. Business - Confirmed reviews ALL

Comfortable stay. Decent spread of breakfast. Amiable staff.

Dear Krishnaswamy S., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed our breakfast offerings and found our staff amiable. Your comfort is our priority, and we look forward to welcoming you back in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Shamsul H. Families - Confirmed reviews ALL

Exceeded our expectation. You will not find a better value for money anywhere around.

Dear Shamsul h., Thank you for your kind words regarding your recent stay with us. We are delighted to learn that we exceeded your expectations and you found value in our services. Your feedback is greatly appreciated and motivates our team to continue delivering outstanding experiences. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Abdur R. Families - Confirmed reviews ALL

Overall Rating: Excellent What I Appreciated - Friendly, professional, and welcoming staff who made the stay comfortable. - Great flexibility with late check-out after I explained my visa renewal situation, without any additional charges. - Smooth check-in and check-out process with a customer-first approach. - Clean, comfortable rooms and good overall service. Suggestion for Improvement - The stay was very pleasant overall. Continuing to maintain this level of service and guest-focused flexibility will keep guests coming back. I had a great experience and would happily recommend Mercure Hotel to others.

Dear Abdur R., Thank you for your kind feedback regarding your recent stay at Mercure Sohar. It is gratifying to know that our team's professionalism and flexibility contributed positively to your experience. We appreciate your suggestion for continuous service improvement, as we strive to maintain high standards for all our guests. Your recommendation means a great deal to us. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.0/5

Ahmed A. B. Business - Confirmed reviews ALL

Great experience and friendly staff

Dear Ahmed A. B., Thank you for your kind words regarding our staff and your experience at our hotel. We appreciate your feedback and hope to welcome you back soon. Sulaiman A. Hadi Front Office Manager

Customer review rating 4.5/5

Umesh B. Business - Confirmed reviews ALL

Stayed for one night. Cool stay at very reasonable rate. Decent and very clean room. Willl Visit again

Dear Umesh B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations clean and enjoyed the value we offer. We look forward to welcoming you back soon for another pleasant experience. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.0/5

Mebin J. Business - Confirmed reviews ALL

The receptionist can be more attentive.

Dear Mebin J., Thank you for your positive feedback regarding our location. Your comment about the attentiveness of our reception staff has been noted for future improvements. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Amir M. Couples - Confirmed reviews ALL

I'm staying in Mercure for the last 8 month weekly almost 4 to 5 days! I really liked the hotel and all the staff are very friendly.

Dear Amir M., Thank you for your kind words regarding your long-term stay and our friendly staff. We appreciate your loyalty and look forward to welcoming you back. Sulaiman Al Hadi Front Office Manager

Customer review rating 3.0/5

Al H. S. Solo - Confirmed reviews ALL

First of all I had stayed in this hotel more than 10 times maybe more and I have never face an issue ,but I think the staff has changed as I saw them there. I ask for a bathrobe and they say that’s it’s all in laundry and it will be ready at night ! By the way I think every hotel should manage there stuck. Then I called next day to ask for bathrobe and the reception lady told me it’s for suite only ! It was disrespectful and unprofessional ,because that never happened to me in hotel. So I told her that this not my first time and she say she will send me one and she didn’t ! And I never had a bathrobe during my stay. I think there so issue management there.

Dear Al H. S., Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the inconvenience you encountered with the bathrobe service. We understand how important it is for our guests to receive consistent and professional service, and your comments will be shared with our team for further review. Kind regards, Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

H. H. Families - Confirmed reviews ALL

One of the best hotels in the Sultanate. I thoroughly enjoyed my stay; the service was excellent, and the staff were very professional. I met Mr. Momen there; he was very respectful and helpful, making my stay very pleasant. I highly recommend this hotel.

Dear H. Houssen, Thank you for taking the time to share your positive experience at Mercure Sohar. We are delighted to hear that you enjoyed your stay and found our service to be excellent. It is always gratifying to know that our guests appreciate the professionalism and respect shown by our staff, particularly Mr. Momen. Your kind recommendation means a great deal to us, and we look forward to welcoming you back in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Prasad F. Families - Confirmed reviews ALL

We love this hotel

Dear Prasad f., Thank you for your kind words. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.0/5

Muhammad D. K. Business - Confirmed reviews ALL

Same type of breakfast, Grilled cheese tomato I am fed up of it. Sauthee Mushroom was a good option but now never see this for months

Dear Muhammad D. K., Thank you for your positive feedback. We appreciate your suggestions regarding breakfast variety. Your comments will be taken into account as we continuously strive to enhance our offerings for a better guest experience. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.5/5

Jitesh J. T. Business - Confirmed reviews ALL

World Class standards on all accounts, Superb Service.

Dear Jitesh J. T., Thank you for your kind words regarding our facilities and service. We are pleased to know you had a positive experience at our hotel. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.5/5

Mohamed S. Couples - Confirmed reviews ALL

Professional and respectful service ,Good location and breakfast

Dear Mohamed S., Thank you for your kind words regarding our service, location, and breakfast offerings. We are delighted to hear that you had a positive experience at Mercure Sohar. Your feedback is greatly appreciated and motivates us to continue delivering excellent hospitality. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.5/5

Ashish P. Business - Confirmed reviews ALL

It was the good stay. The breakfast area can be improved by covering the food items as there were insect around gingers kept near Omani coffee area.

Dear Ashish P., Thank you for your feedback regarding your stay. We appreciate your observation about the breakfast area and will certainly consider your suggestion to enhance the presentation and hygiene of food items. Sulaiman Al Hadi Front Office Manager

Customer review rating 4.0/5

Teream A. Solo - Confirmed reviews ALL

It was pleasant.

Dear Teream A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you had a pleasant experience at Mercure Sohar. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 1.5/5

Oliver F. M. Couples - Confirmed reviews ALL

I stayed at the mercure Sohar last Monday night and felt compelled to write this review because I have been a regular guest since the hotel first opened. Unfortunately, the property has deteriorated significantly over the years, and my most recent stay was deeply disappointing. The first issue that stands out is the overall cleanliness of the hotel. The carpets, upholstery, furniture, and corridor areas are heavily stained throughout the property. While these issues appear to be cosmetic rather than structural, they create an impression of neglect that could likely be addressed through professional carpet and upholstery cleaning services. The restaurant is in particularly poor condition. During my visit, I observed dust, dirt, food residue, dead insects, stained walls, worn furniture, and a general lack of cleanliness. The condition was so concerning that I took photographs to document what I saw. This is not the standard one expects from a professional hotel operation. The food offering was extremely limited, and the quality of many items appeared to be at the lower end of the market. One incident was especially surprising: when I asked why the Nutella was unusually runny, I was initially told that this was normal. After further questioning, I was informed that cooking oil had been added to thin it out. If accurate, this is a cost-saving measure that has no place in a professional hospitality environment and raises questions about food quality standards. Small details also contributed to the negative experience. Coffee cups were served without saucers, the cutlery was oversized and uncomfortable to use, and many of the dining furnishings appeared excessively worn. The lack of attention to cleanliness extends beyond guest areas. Behind the reception desk, the walls leading into the back office were covered with dark handprints and dirt accumulated over time. Even the walls visible behind reception were marked and poorly maintained. These are highly visible areas that guests notice and inevitably influence their perception of the hotel. The indoor and outdoor furniture has reached a point where replacement should be seriously considered. Many tables and chairs show significant wear and tear and create an impression that is inconsistent with the standards expected from a hotel welcoming international travelers. The shower in my room appears to have been optimized aggressively for water saving. While I fully support responsible resource management, the water pressure was so low that taking a normal shower was difficult. There must be a balance between sustainability initiatives and guest comfort. The television offering has also become extremely limited. Most channels appeared to be local Omani programming, with very little English-language content available. Given that the hotel welcomes guests from Europe, North America, Asia, Africa, Australia, and the wider Middle East, a more international selection of channels would be both reasonable and expected. As a result of this experience, I canceled a subsequent reservation I had made for later that week and chose to stay at the Crowne Plaza further down the road instead. While it is somewhat more expensive, the difference in overall guest experience, room quality, cleanliness, and breakfast offering is significant. I would encourage the management team to visit competing properties in the area and benchmark their product and service standards accordingly. Many international travelers would gladly pay a few additional Omani Rials per night in exchange for a noticeably better experience. What makes this review particularly disappointing to write is that I have stayed here many times over the years and have seen the hotel operating at a much higher standard. The property still has potential, but it urgently requires renewed attention to housekeeping, maintenance, food quality, furnishings, and the overall guest experience. I sincerely hope management takes these concerns seriously and invests in restoring the hotel to the level it once achieved.

Dear Oliver F. M., Thank you for sharing your feedback regarding your recent stay. I sincerely regret that your experience did not meet the expectations you have had during your previous visits. Your comments regarding cleanliness, food quality, and room amenities have been noted, and I appreciate your insights as they are valuable for our ongoing improvement efforts. We hope to regain your trust in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Qambar B. Business - Confirmed reviews ALL

I was going n Mercure for business, hotel is very clean and quite and staffs are very friendly and welcoming.

Dear Qambar B., Thank you for your kind words about your recent stay. We are delighted to hear that you found our hotel clean, quiet, and our staff welcoming. Sulaiman Al Hadi Front Office Manager

Other web-users rate our hotel

  • 151 reviews 9.3/10 Location
  • 308 reviews 8/10 Room
  • 493 reviews 9.2/10 Service
  • 10 reviews 8/10 WiFi
  • 195 reviews 8.5/10 Cleanliness
  • 110 reviews 7.5/10 Breakfast
  • 105 reviews 6.2/10 Food
  • 86 reviews 9.2/10 Vibe

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