Mercure Sohar 3 stars

Customer review rating (ALL Rating) 4.4/5 352 reviews

Best price
guarantee
Mercure Sohar - Image 1
Mercure Sohar - Image 2
Mercure Sohar - Image 3
Mercure Sohar - Image 4
As Suwayhrah Street, Al Humbar West, Al Batinah Highway, 311 SOHAR, Oman

Description

Hotel extras

  • Stay connected effortlessly with fast WiFi throughout the hotel

  • Arrive with ease and enjoy convenient on-site parking

  • Keep up your routine with a workout whenever it suits you

  • Unwind by the outdoor swimming pool or relax in a calm, open setting

  • Enjoy rooms with pool or garden views for a more restful stay

Our accommodation(s)

Hotel location

Mercure Sohar

As Suwayhrah Street, Al Humbar West, Al Batinah Highway
311 SOHAR
Oman

GPS:24.328611, 56.740556

Telephone
Fax +968 22 354848

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOSAIC

A unique contemporary dining experience offering breakfast, lunch and dinner. Either buffet style or just A La Carte for a salad, sandwich or grilled fish, with a constantly evolving menu perfect for business meetings as well as less formal occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  352 reviews

Customer review rating 1.5/5

Oliver F. M. Couples - Confirmed reviews ALL

I stayed at the mercure Sohar last Monday night and felt compelled to write this review because I have been a regular guest since the hotel first opened. Unfortunately, the property has deteriorated significantly over the years, and my most recent stay was deeply disappointing. The first issue that stands out is the overall cleanliness of the hotel. The carpets, upholstery, furniture, and corridor areas are heavily stained throughout the property. While these issues appear to be cosmetic rather than structural, they create an impression of neglect that could likely be addressed through professional carpet and upholstery cleaning services. The restaurant is in particularly poor condition. During my visit, I observed dust, dirt, food residue, dead insects, stained walls, worn furniture, and a general lack of cleanliness. The condition was so concerning that I took photographs to document what I saw. This is not the standard one expects from a professional hotel operation. The food offering was extremely limited, and the quality of many items appeared to be at the lower end of the market. One incident was especially surprising: when I asked why the Nutella was unusually runny, I was initially told that this was normal. After further questioning, I was informed that cooking oil had been added to thin it out. If accurate, this is a cost-saving measure that has no place in a professional hospitality environment and raises questions about food quality standards. Small details also contributed to the negative experience. Coffee cups were served without saucers, the cutlery was oversized and uncomfortable to use, and many of the dining furnishings appeared excessively worn. The lack of attention to cleanliness extends beyond guest areas. Behind the reception desk, the walls leading into the back office were covered with dark handprints and dirt accumulated over time. Even the walls visible behind reception were marked and poorly maintained. These are highly visible areas that guests notice and inevitably influence their perception of the hotel. The indoor and outdoor furniture has reached a point where replacement should be seriously considered. Many tables and chairs show significant wear and tear and create an impression that is inconsistent with the standards expected from a hotel welcoming international travelers. The shower in my room appears to have been optimized aggressively for water saving. While I fully support responsible resource management, the water pressure was so low that taking a normal shower was difficult. There must be a balance between sustainability initiatives and guest comfort. The television offering has also become extremely limited. Most channels appeared to be local Omani programming, with very little English-language content available. Given that the hotel welcomes guests from Europe, North America, Asia, Africa, Australia, and the wider Middle East, a more international selection of channels would be both reasonable and expected. As a result of this experience, I canceled a subsequent reservation I had made for later that week and chose to stay at the Crowne Plaza further down the road instead. While it is somewhat more expensive, the difference in overall guest experience, room quality, cleanliness, and breakfast offering is significant. I would encourage the management team to visit competing properties in the area and benchmark their product and service standards accordingly. Many international travelers would gladly pay a few additional Omani Rials per night in exchange for a noticeably better experience. What makes this review particularly disappointing to write is that I have stayed here many times over the years and have seen the hotel operating at a much higher standard. The property still has potential, but it urgently requires renewed attention to housekeeping, maintenance, food quality, furnishings, and the overall guest experience. I sincerely hope management takes these concerns seriously and invests in restoring the hotel to the level it once achieved.

Dear Oliver F. M., Thank you for sharing your feedback regarding your recent stay. I sincerely regret that your experience did not meet the expectations you have had during your previous visits. Your comments regarding cleanliness, food quality, and room amenities have been noted, and I appreciate your insights as they are valuable for our ongoing improvement efforts. We hope to regain your trust in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Qambar B. Business - Confirmed reviews ALL

I was going n Mercure for business, hotel is very clean and quite and staffs are very friendly and welcoming.

Dear Qambar B., Thank you for your kind words about your recent stay. We are delighted to hear that you found our hotel clean, quiet, and our staff welcoming. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Raju V. C. &. C. D. T. Business - Confirmed reviews ALL

Eco friendly

Dear Raju V. C. &. C. D. T., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our hotel comfortable and eco-friendly. Best regards, Sulaiman Al Hadi Front Office Manager

Customer review rating 2.0/5

Esghaier M. Business - Confirmed reviews ALL

When I arrived, the receptionist gave me a key without writing the room number on it. I had to return to the reception while I was already very tired just to ask again for the room number. After that, they also forgot to give me the electricity key, and the receptionist later had to come to the room to bring it. The organization and service were not professional. In addition, the price for one night was too expensive compared to other places. I stayed in Muscat before in much cheaper hotels with better service and comfort.

Dear Esghaier M., Thank you for sharing your feedback regarding your recent experience at Mercure Sohar. I sincerely apologize for the inconveniences you faced during your check-in process, particularly concerning the room key and the electricity key. It is our aim to provide a seamless arrival experience, and I regret that we fell short in this instance. Additionally, I appreciate your input regarding the pricing of our accommodations. We continuously strive to offer competitive rates while maintaining high standards of service. Your comments are invaluable for our ongoing improvement efforts. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future. Sulaiman Al Hadi Front Office Manager

Customer review rating 5.0/5

Ibsen G. Business - Confirmed reviews ALL

“All the staff were very nice and welcoming. Check-in and check-out were smooth and hassle-free. The breakfast spread was delicious with a good variety of options. I would definitely come back again.”

Dear Ibsen G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your bed, the breakfast variety, and the service from our team. We look forward to welcoming you back. Sulaiman Al Hadi Front Office Manager

Other web-users rate our hotel

  • 156 reviews 9/10 Location
  • 320 reviews 7.7/10 Room
  • 472 reviews 8.8/10 Service
  • 10 reviews 9.3/10 WiFi
  • 200 reviews 8.5/10 Cleanliness
  • 112 reviews 7.4/10 Breakfast
  • 109 reviews 5.6/10 Food
  • 79 reviews 5.3/10 Value

Powered by Trustyou