Grand Mercure Danang 5 stars

Customer review rating (ALL Rating) 4.6/5 452 reviews

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Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District, 84511 DANANG, Vietnam

Description

Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International and Chinese cuisine, seafood & steakhouse Grill

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

Our accommodation(s)

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Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District
84511 DANANG
Vietnam

GPS:16.048371, 108.227005

Telephone
Fax +84 236 3797 797

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  452 reviews

TripAdvisor Rating  5.0/5  3,019 reviews

Certificate of excellence 2023

Wonderful Stay

TripAdvisor rating 5.0/5

MixedMemories Solo travel - TripAdvisor review

Thanks to Uyen, Nguyen, Reservations Team who provided me very good room with nice view, upgraded with access to privilege lounge at 21 floor, assisted me by replaying to all my query, helped me to have ticket for Sun World Ba Na Hills, I was pleasantly surprised to see that I was picked up from the airport by one of the best car, driver was very friendly, thanks to Spa Therapist Ms Trang(15th July,8.20 pm) and very special mention of Kiev Lien who , with her pleasing personality, warn smile made a big difference to my breakfast and evenings at Lounge, she care for every guest.

Hotel with good location in Da Nang

TripAdvisor rating 5.0/5

Trang L TripAdvisor review

I always book this hotel for my bussines in Da Nang as the services here. Front Office staffs are friendly and help me alot when needed the assistances. Strongly recommend. Vietnamese food in La rive gauche restaurant is very good 👍👍👍👍👍👍

Dear valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. Your kind words about your experience at Grand Mercure Da Nang are greatly appreciated, and it is delightful to read that you enjoyed your stay here with us and everything had met your expectation. We hope to have the pleasure of welcoming back for more unforgettable experiences. Warmest regards Mai Trang (Ms.) Assistant Guest Relation Manager

Beautiful Hotel

TripAdvisor rating 5.0/5

Marry T TripAdvisor review

The hotel is located in green island, very nice and convenient. All staff at the hotel so frinedly and enthusiasm. We will back to Grand Mercure Danang in the future. This is a nice memory for me in Da Nang and Vietnam also. So lovely and memorable trip for me.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

첫 베트남 여행 매우행복한 경험

TripAdvisor rating 5.0/5

Departure21994309370 TripAdvisor review

시설도 훌륭하고 화장실도 깨끗했으며 수영장시설도 좋고 서비스도 좋은편 첫 베트남 여행이라 긴장되었는데 머큐어 호텔에서 기억남는 일들이 생겼네요 매우 추천드립니다 The facilities were great, the toilets were clean The pool facilities are good and the service is good I was nervous because it was my first trip to Vietnam Something I remember at the Mercure Hotel I highly recommend it

소중한 손님께, 호텔 전 직원 일동은 그랑 메르큐르에서의 멋진 경험을 공유해 주셔서 진심으로 감사드립니다. 귀하의 긍정적인 피드백과 칭찬은 저희에게 큰 활력의 원천입니다. 이러한 빛나는 칭찬의 말씀을 저희 전 직원들과 함께 공유할 것을 약속드립니다. 이것은 그들의 동기부여와 자부심을 높일 것이며, 매일 제공하는 서비스의 품질을 유지하고 향상시키도록 격려할 것입니다. 귀하의 다음 방문 역시 이번과 같이 만족스러울 것으로 기대합니다. 언제든지 연락 주시면 최상의 서비스를 제공하기 위해 항상 준비되어 있습니다. 한 번 더, 저희를 선택해 주셔서 감사드리며 귀하의 다음 방문을 곧 기대하고 있습니다. 감사합니다, Le Kim Do (Mr.) Guest Relation Officer

Poor FO service

TripAdvisor rating 1.0/5

André N Business - TripAdvisor review

My recent stay was marred by a disappointing experience with the front office staff during check-in. Despite requesting a room with a view on high floor (included in paid fare), I was initially assigned one without. It took several rounds of calls and almost 2h to resolve the issue. The quality and attitude of the staff need serious improvement to align with Accor's standards. Please remind Ms. Trang at the front office to address customers respectfully. Additionally, the front office manager should focus on proactively resolving customer issues rather than asking for the customer's understanding. This experience makes me question the value of paying for a membership and booking with Accor to enjoy the perks, only to end up frustrated with none provided by this place.

Dear Mr. Andre Nguyen, Xin Chao! Thank you for choosing Grand Mercure Da Nang for your recent stay. First and foremost, Thank you for taking time to review our property, we always learn from our mistakes and continuously improve the services. I'm so sorry that your stay did not meet your expectations. Please be explained that the check-in day was the Firework Finale, with high occupancy, and we did our best to relocate the room with River view and high floor per your request, so the issue may take some time to fix. Once again, We would like to thank you for bringing these matters to our attention , and we do hope you will allow us the opportunity to welcome back. Should you require any assistance for your next visit to Danang, please do not hesitate to contact us via email do.lekim@accor.com. Best Regards Mai Trang Assistant Guest Experience Manager

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Other web-users rate our hotel

  • 184 reviews 8.4/10 Location
  • 290 reviews 8.8/10 Room
  • 361 reviews 8.7/10 Service
  • 15 reviews 8.1/10 WiFi
  • 166 reviews 9.3/10 Breakfast
  • 94 reviews 8.5/10 Cleanliness
  • 80 reviews 8.7/10 Amenities
  • 75 reviews 8.9/10 Vibe

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