Hotel Royal Hoi An - MGallery 5 stars

We originally booked for 4 nights but due to the coronavirus problems we had to extend to 6 nights and then to 8 nights. The management at the hotel allowed us to extend even though it meant that we were the only residents for the last 2 days. We remained at the hotel for the last 3 days and the service we recieved was exceptional. The restaurant remained open solely for us as did the bar. Every member of staff were cheerful even though it was obvious the hotel would have to temporarily close.Aside from the problems caused by the virus I must comment on the hotel itself. Extremely clean and very well maintained. Two lovely pools with plenty of sunbeds to relax on. We used the restaurant 4 times with an ability to have plenty of varied choice of dishes. All food freshly cooked and delicious. This hotel should be the number 1 choice in hoi an.

Extended family reunion spread across 4 rooms. Beautiful rooms kept spotlessly clean. We were looked after very well with an upgrade and lots of little extras. Fabulous roof top bar. Wonderful staff who went above and beyond when one family member became unwell and we needed to go to the hospital. Would love to come back for a longer stay and no sickness.

Brilliant from the point of check in. Very kind to provide a cake for my girlfriends birthday. The breakfast's were brilliant (except for the cooks forgetting our eggs on two of the days so these were overcooked). Only minor criticism is the number of mosquitoes in some of the common bathrooms.

Really enjoyed staying at Mgallery Hoi An, 2 great pools, lovely and very professional staff, great breakfast buffet, very nice rooms

Excellent food, well-trained and friendly staff, beautifully-designed and clean facilities.

This hotel was above my expectations. I loved our hotel room and amenities that came with it. The hotel's rooftop bar / pool area had a fantastic view of the city and the staff were amazing during the whole stay. I'd definitely come back again when we visit.

Food was excellent and executive club staff were very friendly and welcoming.

Nice hotel and very good breakfast. Rooms need more hooks on wall, more drawers, and hangers in closet, more electrical outlets

Great location - easy to get to points of interest in Hoi An. Rooms were very nice, although the bathroom with the curtain was a little awkward. Also, not enough countertop room to spread out toiletries and no place to hang towels.

Quality in all areas

Was a beautiful resort but didn’t quite live up to the luxury standard we expected..

Lovely!

Lovely short stay. Room appointments were stunning.

The service at the hotel was excellent, from check-in to check out, wait staff, door staff, bartenders, and transportation drivers. The food for breakfast every morning was quite good.

Within an hour of checking in, my husband walked into the glass door of the games room because it was so clean! Staff appeared from nowhere to check he was alright, gave him an ice pack for his head and recommended an optician to repair his glasses. Although this first optician was unable to help, the staff rang another optician ahead and ordered us a taxi to take us there. The glasses were indeed repaired free of charge by the second optician and the crisis was solved. Everything else about our visit was also perfect.