Excellent Hotel in a great location, close to everything in Hoi An. Great staff and amenities made our 25th anniversary very special. Pool top bar is nice shame about the weather, rooms are laid out very well.

Very nice hotel with lovely staff and room overall very good a big inconvenience that the rooftop pool was closed due to repair and no notification was given other than at arrival I was really looking forward to seeing the view whilst in the pool

Great location, just a block away from the hustle and bustle of the market area with a view of the river. Staff were lovely and try very hard to keep the customer happy. Had an interesting experience with the hotel staff not wanting to let me borrow a bottle opener for the night to use in my room (I was going to buy one the next day). Instead, they suggested I could either come down to the bar or call room service each time I wanted a bottle to be opened.

The location of the hotel is located near the river and just about 5 minutes walk to Hoi An ancient town. The room is extremely well-decorated. The staffs are very friendly and helpful. Overall services are excellent.

We were treated like Kings. All the staff go out of there way to make sure you are satisfied. I would highly recommend this hotel. The hotel is close to town without being troubled by the noisy husstle and bustle yet easy to walk everwhere. We were visiting in May which was hot and the taxis are ony a few dollars and readily available. All in all a fantastic stay.

Impress with the hospitality of hotel and the design of the new wing. Everyone at the hotel is very helpful to provide assistance with smiling face. Breakfast are very well prepared with quality food with many choice, the service people there are care for details such as refill of drink and food. The location of hotel is super, very convenient to go around the old town and return for relax during hot temperature in the afternoon. Massage in the Hotel SPA is very relaxing and do not forget to enjoy a drink on rooftop for the splendid view of city. Special thanks to SA, Li and Chang for their special care to us during our stay. We highly recommend this quality hotel to anyone who will visit Hoi An, it is value for money.

We stayed in several locations while in Vietnam. Hoi An, in our view was the pick of the bunch. The M Gallery Royal Hoi An Sofitel, was a superb property with tall the expectation of a Sofitel. Staff were excellent and attentive in all aspects of our stay. Dat, was particularly helpful. Offered plenty advice on local shopping and culinary experiences. He did a great job of keeping the glass topped up while we were enjoying a swim and coldies in the pool on the top floor. Woudl highly recommend this as a base for your stay in Hoi An, its a five minute stroll form the action of the markets and shopping. Id recommend a day trip to the beach, about $3.00 AUD by taxi, or you can hire a scooter or the hotel has bikes.

This was my second stay at the hotel . Simply amazing !!!!!. As a platinum member I found the service, staff and hotel amenities to be simply superb. Met by the hotel managers, a beauty suite with an awesome balcony, a fantastic executive lounge with outstanding staff where nothing was to difficult to provide. If that wasn’t enough then add a wonderful breakfast and a truly amazing roof top pool and bar. Hotel management should be very proud of what you offer and how you take care of your Le club members. Don’t sydy in DaNang stay in Hoi An st this hotel. Loved loved loved our stay thank you !!!!

Overall, very good choice while in Hoi An (from a touring perspective better to stay in Hoi An instead of Da Nang). Hotel staff helpful and friendly. Room was excellent and service excellent. I would just say on a less positive side (but not a major problem), the hotel hosts a large group of tours and it tends to be crowded at nights or in mornings while trying to go to/from lobby.

Beautiful Hotel, Great Food, Excellent Customer Service by Ms Taho Nyguen and the rest of the team - They went above and beyond to assist with help due to a medical emergency that required my daughter and I to travel back to Australia cutting our trip short. The Hotel is right in the heart of Hoi An close to the canal that leads into the old town heritage site. The rooms are beautifully appointed and the breakfasts were amazing. Room Service was outstanding as was the Roof Top Pool Staff- All in all this is a hotel that truly lives up to its reputation of 5 stars.

Not a luxury, but comfortable hotel. Good located. It takes 5 minutes to walk to the old town. Views from the roof top was good, especially at sunset. Swimming pool was not clean so that I couldn’t swim. Big minus.

Our room wasn't quite right when we arrived as we had our child with us and was cramped. They offered a great cost on upgrading to a 2 bedroom suite which we couldn't refuse. The hotel staff were all friendly and couldn't wait to help us with any advice.

I stayed here for 3 nights. I wish my stay was longer. I did not want to leave. The room was lovely. The buffet breakfast had many choices. The food was of high standard. The staff were very friendly. I joined Accor hotels membership whilst booking online and on arrival was given an upgraded room. My husband had a birthday whilst we stayed and a birthday cake was left in the room for him. Great location, a short walk to Old Town.

Wonderful facilities, friendly staff, amazing service and a delicious food. Perfectly located next to Old Town. Outstanding experience. The two pools were Awesome, the day spa was a lovely treat. A favourite hotel.

Our 3rd stay at this wonderful hotel which has just completed adding a 2nd tower, with a pool & bar on the top floor with magnificent views. We stayed in the new section which was extremely well appointed & designed with a balcony & views over the river & the historic town. Additional lounges souls be added around pool though.Staff as last stay were friendly, nothing was to difficult for them when asked. Everything was first class & we look forward to our next stay.