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Hotel Royal Hoi An - MGallery 5 stars

Customer review rating 4.6/5 5,244 reviews
Hotel Royal Hoi An - MGallery
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Hotel extras

  • Just a 10 minutes walk to the majestic old quarter of Hoi An, a UNESCO World Heritage Site.

  • The highest rooftop pool and bar in Hoi An.

  • Delicious and diverse dining experiences.

  • Stylish mosaic-tiled outdoor pools.

  • Stunning riverside location in the old town.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Royal Hoi An - MGallery

39 Dao Duy Tu Street
Cam Pho Ward
51000
hoi an
viet nam

Tel: +842353950777

Fax: (+84)235/3950888

Contact email

Check-in from 14h00

Check out up to 12h00

  • DA NANG - HOI AN BUS :   HOI AN BUS STATION (4.6 KM)

  • HUE - HOI AN :   HOI AN BUS STATION (4.6 KM)

  • By plane

    DA NANG At 30km / 18.64 miles

  • By plane

    DA NANG AIRPORT At 35km / 21 miles

  • By boat

    CHAM ISLAND DIVING At 6km / 3.73 miles

GPS :15.876437, 108.320335

Our accommodations

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

Accessible room

DELUXE ROOM 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

DELUXE ROOM 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 40m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

GRAND DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 40m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

ROYAL DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 50m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

ROYAL DELUXE ROOM, 2 single Size Beds

  • Max. number of persons: 3
  • Area: From 50m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

DELUXE SUITE, 1 King Size Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 70m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

DELUXE SUITE, 2 Single Size Bed, Private Balcony

  • Max. number of persons: 3
  • Area: From 70m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

ANIO 2 BEDROOMS SUITE, 1 King Size Bed, 2 Single Beds, High Floor

  • Max. number of persons: 3
  • Area: From 110m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

ARAKI 2 BEDROOMS SUITE, 1 King Size Bed, 2 Single Beds, High Floor

  • Max. number of persons: 3
  • Area: From 110m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

FAIFO CAFE

Type of cuisine: International

Offering an open kitchen and a sumptuous breakfast buffet station, Faifo Cafe is the perfect place for true culinary gourmets. Whether you seek international or Vietnamese cuisine, there is always something to tempt every taste at this cozy restaurant.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAKAKU

Type of cuisine: Japanese

This high-end Japanese restaurant in Hoi An, delights the most discerning gourmets with the top quality sushi and yakitori artistically prepared by our talented chefs.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE DECK

Photo non contractuelle / Strictly non binding

The highest rooftop bar and lounge in Hoi An with spectacular views of the ancient town and Thu Bon river. A dream location for memorable moments in Hoi An.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVER BAR

Photo non contractuelle / Strictly non binding

Situated at our Art Nouveau-inspired swimming pool, the bar is both cozy by day and chic at night with its flowing lounge sounds. It offers elegant signature cocktails and traditional Vietnamese delights.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ATTIC

Photo non contractuelle / Strictly non binding

Located on the eighth floor of Wakaku wing, The Attic is a unique outlet overlooking Hoi An and its river. This welcoming place is ideal to enjoy and socialize in a cosy ambience along with premium foods and high-end beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 245 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 17 people

Find out more

Our guest reviews for
Hotel Royal Hoi An - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,244 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,694 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.6/5

R Friends - 20/02/2020 Confirmed reviews ALL

Nice stay, enjoyed the room, pool and location. Server was sick at breakfast and noticed him coughing on plates and cutlery and wasn’t washing hands after coughing on them - a bit surprised considering Vietnam’s concern with the Coronavirus

Dear Ryan Alben R., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Rooms need attention and repairs

Customer review rating 4.6/5

Palo A. C. Solo - 19/02/2020 Confirmed reviews ALL

The staff were really great, and the room was nicely decorated with cool tiles, however, important things were in disrepair and stained. The couch had a huge (12-16 inch) stain front and center. The electrical plugs were in various stages of working and not working and I had to move computer and phone around several times to get them charges. And when they did work, they worked only for awhile, so items left over night were not charged. And there is a nasty floor elevation drop when entering the toilet, easy to stub toes on or trip on. Also the toilet distance to the wall in front, if sitting, seemed to be designed by a very short person who might have been a man, just a guess. Awkward arrangement. And the fridge was not cold even though it was turned all the way up. Basically, there are so many other options for much better value nearby, and with bigger balconies, so it seemed like a rip off. For that much money the hotel should not nickle and dime their customers. I stayed at the Anantara when I arrived, and that was much better value.

Dear Leslie S., Thank you for taking the time to tell us about your experience at the Hotel Royal Hoi An - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the matters you mentioned in your comments concerning the stains and general disrepair. Inexcusable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michiel Lugt General Manager

Ab fab

Customer review rating 4.6/5

Mike R. Couples - 19/02/2020 Confirmed reviews ALL

What a great hotel service second to none great location great pool great everything,plus Mr Patrick Was Fab Mike R.

Dear Michael R., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Great location and hotel

Customer review rating 4.6/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

The hotel is lovely and centrally located in Hoi An. The rooms are really lovely, well appointed and spacious. The restaurants and bars are first class and the service is outstanding. I would highly recommend this hotel.

Dear Claudia R., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Location 5 minutes from the main restaurants etc. R, x

Customer review rating 4.6/5

Neil D. Couples - 19/02/2020 Confirmed reviews ALL

Exceptional, outstanding service with a smile and greeting.

Dear Neil George D., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Very Nice Property/Stay Overall

Customer review rating 4.6/5

Jeff G. Couples - 17/02/2020 Confirmed reviews ALL

For Hoi An, this was a very nice hotel overall....the property was very nice, the river view was very good. The service sometimes was a bit new but very nice overall. The room was spacious enough and well enough appointed as well. The rooftop bar upstairs could use to be reconfigured and better appointed (and your DJ doesn’t need to change the beat/song literally every minute) - a bit of an ‘underutilized asset,’ in my view.

Dear Jeffrey Scott G., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Great location, fabulous staff and breakfast was the best I’ve ever experienced.

Customer review rating 4.6/5

Ian -. S. Couples - 15/02/2020 Confirmed reviews ALL

Our welcome was wonderful, staff were all really helpful. The hotel itself is immaculate with an ideal location only 10 mins walk into town. The breakfast choice and quality was outstanding. Our room was beautiful and had everything we need including a great free standing bath.

Excellent

Customer review rating 4.6/5

Wendy Families - 15/02/2020 Confirmed reviews ALL

Excellent stay, we love the roof top pool

Excellent customer service

Customer review rating 4.6/5

Sabine Couples - 14/02/2020 Confirmed reviews ALL

The hotel is very well located, the stuff is helpful and friendly all the time. Excellent cocktails and superbe breakfast.

good stay

Customer review rating 4.6/5

Stephen Families - 13/02/2020 Confirmed reviews ALL

lovely room, 407 food and drinks very good

Good stay

Customer review rating 4.6/5

Veena A. Friends - 12/02/2020 Confirmed reviews ALL

Nice hotel Friendly Staff Good location and Nice Breakfast

perfect location

Customer review rating 4.6/5

Esther H. Families - 11/02/2020 Confirmed reviews ALL

The hotel is 10 min walking to the old town which is convenient also quiet. The service/staff is good. Hotel is clean and beautiful. Food is good. I would recommand this hotel. Only one thing, it seems something's wrong with the drain pipe in our room. It's always like flood in the bath area when I took a shower.

Dear Peiwen H., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Excellent service but issue with room

Customer review rating 4.6/5

Chris F. Couples - 10/02/2020 Confirmed reviews ALL

Service was excellent. Our room had an unpleasant odor. Staff attended and placed a fragrance odorizer which masked the odor to a certain extent but also added an overwhelming scent to the rooom. As we were leaving in the morning of checkout, i noticed a floor drain in the bathroom under the vanity. I suggest you check it and pour water down it. The trap has likely dried up.

Dear Christopher Charles F., Thank you for taking the time to tell us about your experience at the Hotel Royal Hoi An - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the odor issues and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michiel Lugt General Manager

Good stay

Customer review rating 4.6/5

Rauno P. Couples - 10/02/2020 Confirmed reviews ALL

Services are very polite and work well

Dear Rauno Olavi P., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Good sleep quality

Customer review rating 4.6/5

D. N. H. Families - 09/02/2020 Confirmed reviews ALL

Everything very good but receptionist and house keeping should pay a little bit more attention .

Dear Nhat H. D., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Gorgeous hotel located in the perfect location!

Customer review rating 4.6/5

Stacy L. Families - 08/02/2020 Confirmed reviews ALL

This property is exceptional. Every detail was perfect from start to finish. The hotel is simply stunning and strategically located close to the center of town, yet tucked away just enough that it still has that quaint, quiet feel. We will definitely return!

Dear Stacy Ann L., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

A wonderful place to stay in Hoi An

Customer review rating 4.6/5

Dr. M. T. Couples - 08/02/2020 Confirmed reviews ALL

From a great service, excellent breakfast, large clean room to a very good location, nothing has been spared to making this hotel the perfect choice for a stay in Hoi An. You will love the pool and the rooftop pool and bar

Dear Mohammed T., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

good view and location

Customer review rating 4.6/5

Moto Couples - 05/02/2020 Confirmed reviews ALL

Excellent overall environment and good service . but house keeping service made me surprised . 1. just clear the bed , and put the pillows to place . 2. but cleared used fork table but didn't provide the fork again. 3. they Littered my pajamas. 4. when I went to Wakaku for dinner , the provide the Heated Soup bowl, nit the soup was warm. the staff urgently changed my soup , still felt bad. maybe culture different ?

Dear Sheng Yuan W., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Great location, comfortable and relaxing

Customer review rating 4.6/5

Colin W. Couples - 03/02/2020 Confirmed reviews ALL

Nothing was a problem, the Staff went out of their way to make our stay a memorable one. Great location, comfortable room and a relaxing stay

Dear Colin Bernard W., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager

Pleasant stay. Very attentive hotel staff.

Customer review rating 4.6/5

V Couples - 03/02/2020 Confirmed reviews ALL

I had a pleasant stay with Hotel Royal Hoi An. Only thing to complain is the room with bad sound insulation. I could hear people walk pass in the corridor. Yet my room is near the lift where I can hear the sound of the lift and people talking while waiting for the lift. And walking up late in the room could easily hear the housekeeping people cleaning and moving the furniture/bed upstairs. Perhaps you may look into those premier room type as the rate I paid shouldn't have such issue. Thank you

Dear Kai Mun L., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michiel Lugt General Manager
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