Hotel Royal Hoi An - MGallery 5 stars

I am staying at the Royal now.... I would have given it 5/5 but I am lying in bed and I can quite clearly hear the person in the next room using the toilet. I haven't been able to fault this hotel up until now. The rooms are lovely and spotlessly clean, the bed is turned down in the evening. The breakfast has plenty of choice and is of a high standard. The service throughout the hotel is impeccable. Just disappointing especially as this is not a budget hotel.

This was a lovely hotel choice in Hoi An: centrally located near the river and a calm refuge from the occasional chaos outside! We loved the breakfast and the rooftop pool and bar, and the staff were friendly and helpful. The cocktails on the roof bar were particularly good and they serve bar snacks if you arrive late.

I planned for a very comfortable trip by booking the Anio Suite which is in my mind that we can have a good location to walk around and then enjoy the room and the executive lounge. I was confused at checkin counter because the staffs not sure weather all of us ( 4 adults and 1 children) can use the lounge all together or not. Its not the way we should have at a 5 star hotel as my booking had made for 5 of us before we came and it was fully paid. Then the actual disappointment came to us when we going up to use the lounge, there was nothing, no staff or food or drinks. Then we came again at the happy hours to see some new, and yes we got somefood very limited and long waiting for it. I just felt we were compete with other guests to have it that is not the thing we are here... On the other side, the Bells were very helpful and friendly. They helped my wife to get back the phone she lost too. Although I am accor member and trying to reach a higher level but it's hard to find a reason for me to come back to this hotel again

Fabulous stay! I couldn’t fault the hotel. Super clean, great staff, lovely food, which was reasonably priced for a high end hotel. Lovely room, bed was huge and so comfortable with high thread count bed linen. Given plenty of bottled water in our room on a daily basis. Pool table and table football were great for my 14 year old son and my partner.

We had an amazing experience at The Deck bar. Fantastic service and nice staff they very friendly kind,helpful and professional ( Thanh , Vy , Linh , Dong ). We will back next year. Absolutely is 5 star hotel