Hotel Royal Hoi An - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,234 reviews

Hotel Royal Hoi An - MGallery - Image 1
Hotel Royal Hoi An - MGallery - Image 2
Hotel Royal Hoi An - MGallery - Image 3
Hotel Royal Hoi An - MGallery - Image 4

Description

Hotel extras

  • "10 minute walk to majestic old quarter of Hoi An "

  • The highest rooftop pool and bar in Hoi An.

  • Delicious and diverse dining experiences

  • Stylish mosaic-tiled outdoor pools

  • Stunning riverside location in the old town

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Hotel Royal Hoi An - MGallery

39 Dao Duy Tu Street, Cam Pho Ward
51000 HOI AN
Vietnam

GPS:15.876437, 108.320335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,234 reviews

TripAdvisor Rating  4.5/5  1,857 reviews

Certificate of excellence 2024

It Is what it is-A hotel

TripAdvisor rating 2.0/5

R m Couples - TripAdvisor review

Stayed here for 3 nights. Changed rooms on the first night as the walls are paperthin and not sound proofed. The 2 night time guys at the front desk couldn't have been any less interested in dealing with the situation and initially told us the hotel was fully booked before miraculous being able to show us 2 different rooms after alot of 'huffing' and playing with their personal phones. Rest of stay was fine and breakfast is decent sized do you won't be hungry in the Am At night the restaurants are empty but didn't eat so can't comment. Massage is not great either with the lady giving it having hard callousus on her hands and the technique equated to anything rough- had a sore spine for 2 days after- better in the local street shops at cheaper cost Apparently it's been refurbished too but still needs spruced up in areas Overall you won't be blown away but it's clean and comfortable enough

Dear Mr Stef, Thank you for taking the time to review your recent experience at the Hotel Royal MGalley Hoi An. We very much appreciate your feedback as it continually allows us the opportunity to review and improve our service and facilities. I was most concerned to learn of your disappointing experience during your recent stay with us, in particular in regards to the issues you encountered with the noise in your room. The comfort and wellbeing of our guests is of paramount importance & I completely empathise with you. I do apologize for that. Please rest assured, the issue was addressed to our Maintenance Team and they in turn working hard on that to reduce the level of noise. And the service you described is not in-line to the level of service that we strive to achieve here.I have personally shared your feedback with our Front Office Manager and Spa Manager so that they can address the shortfalls in the service you had experienced. Mr Stef, I know that we cannot turn back the clock on your experience, but I would very much appreciate the opportunity to welcome you back and make up for this less than perfect experience. Going forward please contact me directly on an.lam@accor.com so that I in turn can personally handle your future reservation requirements and ensure that you are well looked after. Thanks again and best regards, An Lam (Mr.) | General Manager

great sunset view at deck bar

TripAdvisor rating 5.0/5

James C TripAdvisor review

We had an amazing time at the Deck Bar. We were served by Trinh and Hau and they were very lovely! Definitely recommend. The view is amazing at sunset. The breeze is so nice and cooling. The cocktails were to die for, and they have a pool! What more could you want.

Dear James C Thank you for taking the time to review your recent experience at the Hotel Royal MGalley Hoi An. We very much appreciate your feedback as it continually allows us the opportunity to review and improve our service and facilities. I am delighted to hear that you enjoyed your time with us and very much appreciate your kind words about Trinh& Hau and indeed the great team of people we have working at the Deck as well as the hotel. Rest assured, I will personally share your positive feedback to all of our Associates so they in turn know that their efforts are appreciated by our guests and myself alike. We certainly value your patronage of the Hotel Royal MGallery Hoi An and would very much appreciate the opportunity to welcome you back in the not too distant future. Sincerely yours, An Lam/ General Manager

Wonderful location

Customer review rating 4.5/5

Paul G. Couples - Confirmed reviews ALL

A lovely 5 night stop over Hoi An, the Royal hotel was simply wonderful, staff so friendly and helpful

Dear Paul G., Thank you for sharing with us your experience after your recent stay. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Front Office Manager Hotel Royal Hoi An - MGallery

Exceptional service

Customer review rating 5.0/5

Fran K. Couples - Confirmed reviews ALL

A beautiful hotel and helpful kind staff. The live food stations at breakfast good and the chefs went out of their way to oblige and then eminent time

Dear Fran K., Thank you for sharing with us your experience after your recent stay. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Front Office Manager Hotel Royal Hoi An - MGallery

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Nice room . Nice breakfast

Dear Shelley Ann T., Thank you for sharing with us your experience after your recent stay. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Front Office Manager Hotel Royal Hoi An - MGallery

In partnership with TripAdvisor

Other web-users rate our hotel

  • 570 reviews 9.6/10 Location
  • 726 reviews 8.6/10 Room
  • 849 reviews 9.3/10 Service
  • 371 reviews 9.2/10 Breakfast
  • 258 reviews 8.8/10 Amenities
  • 246 reviews 9/10 Vibe
  • 228 reviews 9.5/10 Pool
  • 169 reviews 8.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hoi An