ibis Styles Liverpool Centre Dale Street - Cavern Quarter 3 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.9/5 945 أراء

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ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 4
67 Dale Street, L2 2HJ LIVERPOOL, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • Central location, with The Cavern being around the corner, free wifi throughout the hotel

  • Recommended discounted car park at NCP Moorfields behind the hotel

  • We welcome well-behaved dogs for £10 per dog, per night

  • Complimentary unlimited hot drinks and water All Day long during your stay

  • Wake up to a continental buffet breakfast, complemented by a selection of hot items

الإقامات المتوفرة لدينا

موقع الفندق

ibis Styles Liverpool Centre Dale Street - Cavern Quarter

67 Dale Street
L2 2HJ LIVERPOOL
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):53.408451, -2.987728

الهاتف
فاكس +44 151 243 1725

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • حانة
  • فندق خالٍ تمامًا من التدخين
قرب الفندق
  • موقف

RESTAURANT

Offering a varied menu of healthy, international cuisine using locally sourced ingredients, our on-site restaurant provides the perfect spot to take your time over dinner and relax and unwind in style.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.9/5  945 أراء

تقييم TripAdvisor  4.5/5  3,325 أراء

2025 شهادة تميّز

A NIGHTMARE HOTEL. DON’T BOOK IT SO THIS WON’T HAPPEN TO YOU.

ملاحظة Tripadvisor 1.0/5

Talita O تقييم TripAdvisor المعتمد

A NIGHTMARE HOTEL. DON’T BOOK IT SO THIS WON’T HAPPEN TO YOU. We stayed two nights in Liverpool, and the room we were given was an adapted room for disabled guests. First of all, the heater wasn’t working properly. It was -1°C outside, and the room simply wouldn’t warm up at all. But here comes the worst part: when I decided to take a shower, I realized the water wasn’t getting hot. I tried getting under the shower several times, and all I could feel was COLD water running over my body in a freezing room, at -1°C outside. It was absolute torture. I asked my husband to speak to someone at the reception, and he did. The woman at the front desk told him she would come upstairs in 5 minutes. I waited for over an hour. She never showed up. My husband went back to the reception, and to my surprise she said, “The water heats up to a maximum of 42 degrees,” and that “the hotel was fully booked, so there were no rooms available,” and she couldn’t do anything about it. My husband insisted that the water was running cold, nowhere near 42 degrees as she claimed. IT WAS COLD! But she didn’t even bother to come upstairs and check our complaint. She kept repeating that she couldn’t do anything and that the water was “fine.” So yeah… first she left me waiting for over an hour, and second, they’re letting DISABLED GUESTS take cold showers without even taking the customer’s word seriously. I ended up washing my hair in the sink. Do you think that’s the end? Hahaha NO! IT GETS EVEN WORSE! We emailed the hotel manager explaining everything that happened, and to our surprise she told us that we were offered another room and we refused it. WHAT??? Who’s lying here? Either the manager or the hotel staff. Do you really think I would refuse a room with hot water and normal heating? Who does she think she’s fooling? After we replied, we never heard back from her again. No apology, no compensation… NOTHING. Mind you, this was a room for disabled guests! Is this really how they treat people who need extra assistance? My honest suggestion: DO NOT SPEND YOUR MONEY AT THIS HOTEL. Whatever you need, they won’t provide a proper solution!

Dear Talita, Thank you for sharing your feedback. I am very sorry to hear that your stay did not meet expectations, and I fully understand how upsetting the situation must have felt. I would like to clarify a few points that may help explain what happened while also acknowledging your experience. In our accessible rooms, the maximum water temperature is limited to 41°C for safety reasons, and this is also explained in the bathroom signage. This ensures that guests who may be more vulnerable to burns are protected at all times. I appreciate that this may have felt cooler than expected, especially on a very cold day. Following your report at reception, two members of our team have confirmed that an alternative room was offered, where the water system is not temperature-restricted. We are very sorry if this was not clear or if there was any misunderstanding at the time. Our team also advised that after you mentioned the water issue, you returned to your room to check the temperature. When you did not return to reception, they believed that the issue had been resolved. I completely appreciate that this was not the experience you wished to have, and I am sorry for the frustration this caused. Your feedback helps us ensure our communication is clearer and that we support all guests, especially those in accessible rooms, as effectively as possible. Kind regards, Greta Di Pinto Assistant General Manager

Stolen money and disappointing experience

ملاحظة Tripadvisor 1.0/5

mattypeb تقييم TripAdvisor المعتمد

When we arrived, they told me I had nothing to pay because I had paid in advance however after checking out I was then charged again and they claimed they had only taken one payment so the second payment has vanished into thin air Other things that went wrong is they gave us the wrong kind of room, then the room we eventually got smelled weird and their was a constant draining noise at night This was a really disappointing experience

Thank you Matty for taking the time to share your feedback, and I’m truly sorry for the frustration you experienced during your stay. I want to reassure you that your money was not stolen. What happened was a system glitch that caused a temporary duplicate transaction to appear. As soon as we identified the issue, the duplicate payment was voided immediately, and the error has been fully rectified. Sometimes technical glitches can occur, but please rest assured that no additional funds were taken from you and nothing has “vanished into thin air.” Your refund was processed automatically depending on your bank’s timescales. Regards, Joanna, General Manager.

Very pleasant stay

ملاحظة Tripadvisor 5.0/5

paulfkennedy تقييم TripAdvisor المعتمد

Good location and friendly staff. Room was clean, bed comfortable and shower warm.. nice to have free coffee and hot chocolate for the kids. Well done Ibis. Bit annoying that this comment section must be 200 characters!!

Thank you so much Paul for your lovely feedback! We’re delighted you and your family had a pleasant stay and enjoyed the location, comfort, and our complimentary drinks. We really appreciate your kind words — well done to you too for making it to 200 characters! Regards, Joanna, General Manager.

Nice hotel

ملاحظة Tripadvisor 4.0/5

Rob S تقييم TripAdvisor المعتمد

Stayed for two night for my wife's birthday staff very friendly room very nice very warm felt like a cabin on a ferry only knew fault in room draft excluder in room door . Very close to many pubs and restaurants and Liverpool one only five minute walk away

Thank you so much Rob for sharing your experience! We’re delighted you chose to stay with us for your wife’s birthday and that you enjoyed the warm, cosy feel of the room, as well as our friendly team and convenient location close to Liverpool One and the city’s restaurants and pubs. We appreciate your comment about the door draft excluder — our maintenance team will look into this. We hope to welcome you both back for another lovely stay soon! Regards, Joanna, General Manager

Very pleasant stay

ملاحظة Tripadvisor 5.0/5

andreeabrindusa تقييم TripAdvisor المعتمد

“Very pleasant stay, perfect location, excellent service and great breakfast. We would definitely come back. Thank you for everything!” “We had a wonderful stay! Perfect location, excellent service, and a great breakfast. We would definitely stay here again. Thank you for everything!” Andreea

Thank you so much, Andreea, for your lovely feedback! We’re delighted to hear you enjoyed your stay, especially our central location, friendly service, and breakfast. It means a lot that you’d choose to stay with us again — we look forward to welcoming you back for another wonderful visit! Regards, Joanna, General Manager.

بالاشتراك مع TripAdvisor

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