Dear Mr Sunday, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Rachael, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Edward Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms O., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Elekwachi, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Chioma, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Carr, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Yunusa, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Mathew, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize for the experience you had with our team particularly regarding the confusion surrounding your reservation and the checkout process. We understand how upsetting and uncomfortable it must have been to be approached about an earlier checkout and questioned about payment when you had already paid for your stay. Please accept our apologies for the inconvenience and frustration this caused. We take your comments regarding our staff hospitality and the need for further training seriously. Our guests should always feel welcomed, respected and properly assisted throughout their stay. Your feedback has been shared with our Front Office Manager for review with emphasis on clearer communication, reservation verification and professional guest handling. We also appreciate your suggestions regarding our breakfast offering. We understand the importance of providing a variety of options that cater to both local and international tastes and your suggestions for continental choices have been shared with our Food & Beverage team for consideration. Thank you once again for your candid feedback. We regret that we did not provide you with the level of hospitality and service you expected and hope you will consider giving us another opportunity to provide you with a much-improved experience. Kind regards, Ibis Lagos Ikeja Management

Dear Gongul, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize for the discomfort you experienced with the mattress. We are particularly sorry to hear that the unevenness of the bed affected your sleep and resulted in back discomfort. Your concern has been shared with our Housekeeping team for immediate inspection. We will assess the mattress in question and take the necessary corrective action to ensure that our guests enjoy the comfort expected from the Ibis brand. Thank you for bringing this matter to our attention. Your feedback helps us identify areas that require attention and we appreciate you taking the time to share it with us. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Udensi, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Garba, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Okugbeni, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Z., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Adebanjo, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Sunday, Thank you for taking the time to share your feedback following your recent visit to Ibis Lagos Ikeja. We are pleased to know that you were satisfied with our hospitality and the reception received from our team. We are especially grateful that aside from your concern regarding the buffet, you found everything else to be good during your family’s stay. We sincerely appreciate your feedback regarding the pricing of our buffet and the fact that bottled water and juice are charged separately. Our buffet pricing is structured to cover the food offering while beverages such as bottled water and juice are charged separately. However, we understand your concern regarding the overall value and appreciate you sharing the feedback from your family and other guests who expressed similar sentiments. Your comments have been shared with the Management team for consideration as we continue to review our buffet offering, pricing and overall guest experience. Thank you once again for choosing Ibis Lagos Ikeja and for taking the time to share your honest feedback. We hope to have the pleasure of welcoming you and your family back in the future and providing an even more satisfying experience. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Osarieme, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize that your experience was not a pleasant one. We are particularly sorry that the issues you reported with the intercom and refrigerator were not resolved during your stay. We understand how frustrating it must have been to raise these concerns and not see the necessary action taken. This is certainly not the level of service or responsiveness we aim to provide and we regret that we fell short of delivering the value and comfort you expected from us. Your comments have been shared with our team for immediate review with particular emphasis on ensuring that reported maintenance issues are followed up and resolved promptly. We appreciate you bringing these matters to our attention. Your feedback helps us identify areas where we need to improve and we remain committed to providing our guests with well-maintained facilities and a better overall experience. We sincerely hope you will give us another opportunity in the future to demonstrate the improvements we are working towards. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Kelly, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize that the condition of the towels in your room did not meet your expectations. We understand that clean, fresh and well-maintained linen is an important part of a comfortable stay and we have shared your comments with our housekeeping team for review and appropriate action. We understand your concern about having limited access to fresh air and regret that this affected your comfort during your stay. Your observation has been shared with our management team as we continue to review opportunities to improve our facilities. Thank you once again for your valuable feedback. We appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable experience. Kind regards, Ibis Lagos Ikeja Team.

Dear Mr Abiodun, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.