Dear Mr E., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Jean, Thank you for taking the time to share your detailed feedback following your stay at Ibis Lagos Ikeja. First, please accept our sincere apologies for the numerous inconveniences you encountered during your visit. We are particularly concerned to learn about the repeated issues with your room key, the missed room cleaning, the television malfunction and poor reception as well as your experience with our breakfast and dinner buffet. These are certainly not the standards of comfort and service we aim to provide. We also regret the delay and confusion you experienced when redeeming your welcome drink, as well as your disappointment regarding the recognition of your Platinum status and room upgrade. We understand the importance of delivering a smooth and consistent experience particularly for our valued ALL Platinum members. Kindly note that your feedback has been shared with our Front Office, Housekeeping and Food & Beverage team as well as Management for thorough review and necessary corrective action. We recognize that these concerns point to areas where we need to improve both our facilities and service delivery and we take your comments regarding staff training seriously. While we appreciate that you found our location convenient, we sincerely regret that the other aspects of your stay did not meet your expectations. Thank you for bringing these matters to our attention. Your feedback provides us with an opportunity to address our shortcomings and we hope you will give us another opportunity to restore your confidence in ibis Lagos Ikeja. Yours Sincerely, Ibis Lagos Ikeja Mnagaement.

Dear A., Thank you for choosing ibis Lagos Ikeja and for taking the time to share your feedback. We are delighted to know that you enjoyed our evening weekend buffet, appreciated our convenient location and found our staff helpful. Your kind comments are truly appreciated and will be shared with the team. However, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of your room and the corridors as well as the temperature in the lobby and the condition of some of our facilities and furnishings. We understand that a clean, comfortable, and welcoming environment is essential to an enjoyable stay. Kindly note that your observations have been shared with our Housekeeping team for review and necessary improvements. We are also working towards refreshing and upgrading aspects of our facilities to enhance the overall guest experience. Thank you once again for your honest feedback. We value your comments and hope to have another opportunity to welcome you back for a more comfortable and satisfying stay. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Temitope, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Sunday, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Abiodun, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Irene, Thank you for choosing Ibis Lagos Ikeja for your stay and for taking the time to share your feedback with us. We are pleased to know that you found our location convenient for accessing the airport and that you were satisfied with the service provided by our team. However, we sincerely apologize that the overall quality of our facilities particularly the condition of the bed sheets and towels, did not meet your expectations. We understand that clean, fresh linen and well-maintained amenities are essential to ensuring a comfortable and pleasant stay and we regret that we fell short in this regard. Kindly note that your comments have been shared with our Housekeeping and Management teams for review and necessary corrective action. We are also working towards improving our facilities and enhancing the overall guest experience. Thank you for your honest feedback. We value your comments and hope to have another opportunity to welcome you back and provide you with the level of comfort and service you deserve. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Wells, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Gongul, Thank you for taking the time to share your experience following your stay at Ibis Lagos Ikeja. We sincerely apologize for the disturbance you experienced due to the noise from the adjoining room. We understand how frustrating it must have been to have your sleep disrupted and we regret that this affected your overall experience with us. On a positive note, we are delighted to hear about the kindness and thoughtfulness shown by our team member who went out of her way to provide you with some snacks after breakfast service had ended. We truly appreciate you recognizing her effort. Although you cannot recall her name, we will do our best to identify her from your description and ensure that your commendation is shared with her. Thank you once again for your honest feedback and for highlighting both the areas where we fell short and the excellent service you received. We hope to have another opportunity to welcome you and provide you with a much more peaceful and enjoyable stay. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Omidire, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Rojer Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Olubiyi Thank you for taking the time to share your feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that you found the room comfortable, experienced a seamless check-in and enjoyed our buffet dinner. We appreciate your positive comments regarding these aspects of your stay. However, we sincerely apologize for the stale smell you encountered in the corridors and hallways as well as your concerns about the dated appearance of the rooms and the comfort of the bed. We understand that a pleasant atmosphere and well-maintained, modern-looking facilities contribute significantly to the overall guest experience. Your observations have been shared with our management team for review and necessary action particularly regarding the corridor odour and the overall condition of the rooms. We are also progressing with renovation and improvement plans as part of our commitment to enhancing our facilities and providing a more comfortable environment for our guests. Thank you once again for your honest and constructive feedback. We value your comments and hope to have the opportunity to welcome you again and provide you with an improved experience. Yours Sincerely, Ibis Lagos Ikeja Team.

Dear Mr Bolaji, Thank you for taking the time to share such detailed and candid feedback following your stay at Ibis Lagos Ikeja. We are especially pleased to know that our team members made a positive impression on you. Your recognition of their courtesy, professionalism and capability means a great deal to us and we will certainly share your kind words with the team. At the same time, we sincerely apologize that the condition of our facilities did not meet your expectations. We acknowledge your concerns regarding the faded appearance of the rooms and bathrooms, peeling floors, stained towels, shower booths that do not close properly and window blinds requiring attention. We also regret the inconvenience caused by the television connectivity issues you experienced. Your observations have been shared with our Maintenance and Housekeeping teams for review and necessary corrective action. In particular, the concerns regarding the TVs, shower fittings, blinds, flooring, and linen quality will be followed up with the relevant departments. We also understand your broader concern about the overall condition of the property. As part of our commitment to improving the guest experience, we are progressing with renovation and improvement plans aimed at refreshing our facilities and enhancing the comfort and appearance of the hotel. We sincerely appreciate your honest feedback. While we are proud of our dedicated team, we recognize that excellent service must be supported by facilities that meet our guests' expectations. We hope to have the opportunity to welcome you again and provide you with a significantly improved experience. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Ibikun, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Haruna, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. We sincerely apologize for the unpleasant experience you had with cockroaches and mosquitoes in your room. We particularly regret that you encountered a cockroach on your juice as we understand how distressing and unhygienic this must have been. Kindly note that we take your concerns regarding pest control very seriously. Your feedback has been shared with our Management team for immediate attention. We will also review our pest-control and fumigation schedules for the guest rooms and surrounding areas to ensure that appropriate preventive measures are consistently maintained. Our objective is to ensure that guest rooms and common areas remain clean, hygienic and free from pests. Your feedback is valuable in helping us identify areas where additional attention may be required. We hope to have the opportunity to welcome you again and provide you with a much cleaner and more comfortable experience. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Bola, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr B., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Abass, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. Regarding the provision of serviettes in the room, we would like to clarify that serviettes are not part of the standard in-room amenities at our hotel. The standard bathroom provision is toilet tissue while serviettes are generally provided in our restaurant and dining areas. We understand your preference and appreciate you sharing this suggestion with us. We also sincerely regret the confusion regarding the room rate. We understand how frustrating it can be to book based on a rate displayed online and then encounter a different amount at the hotel. We take such concerns seriously as consistency and transparency in pricing are important to us. We will review the circumstances surrounding the rate difference with the relevant team to better understand what occurred and improve communication between our online channels and the hotel. Thank you once again for bringing these matters to our attention. Your feedback is valuable in helping us improve our guest experience, and we hope to have the opportunity to welcome you again. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Damilola, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.