Mercure Hotel Stuttgart Gerlingen 3.5 stars

Customer review rating (ALL Rating) 4.2/5 535 reviews

Mercure Hotel Stuttgart Gerlingen - Image 1
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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Free shuttle service to the companies in the area.

  • Free WIFI (unlimited)

  • Free drinks in the minibar/fridge in Privilege Rooms

  • 180 parking spaces (chargeable)

Our accommodation(s)

Hotel location

Mercure Hotel Stuttgart Gerlingen

Dieselstrasse 2
70839 GERLINGEN
Germany

GPS:48.80213, 9.07601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

VOLARE ANTIPASTERIA AND EVENTS

Volare...is a flight through Italian fine cuisine. Come and enjoy Antipasti from every region, traditional pizzas and different pasta dishes everyday. Our wine-light, yet full of character-is the perfect way to round off your culinary voyage to Italy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  535 reviews

TripAdvisor Rating  4.0/5  413 reviews

Good stay

Customer review rating 4.0/5

Thierry D. Families - Confirmed reviews ALL

The reservation of the room was a bit confusing with different emails forth and back but it eventually worked out fine. I really like the extra family rate though it is a pity that no family room (or rooms with connecting door) is available at the hotel. The rooms were quite modern and nicely arranged and very clean. Noise sensitive people might want to choose a room away from the main street though. Friendly staff was also much appreciated.

Dear Thierry, Thank you very much for sharing your experience with us in such detail. Your opinion is highly important and helps us to improve constantly. We are at your disposal for anything you may need and we hope to welcome you at our hotel again soon! Sincerely yours, Filippos Valavanis

Prima

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Prima

Dear Bertus H., We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Gerlingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Eberhard

Top location. Top service.

Customer review rating 5.0/5

Rainer K. Couples - Confirmed reviews ALL

Super service. Outstanding

Dear Rainer, We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Gerlingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You have left some items behind. Shall we store them until your next visit or does your son want to pick it up? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc

Warm reception when we arrived the hotel.

Customer review rating 3.5/5

Sw Families - Confirmed reviews ALL

I have visited the hotel for one night with my family on my way home from long distance drive. Here is simple feedback I would like to share. Overall, quite stratify with the location, services and facility except a few moments. Hope this can help you to improve the quality of the service. 1. Quite impressive service from the reception when we arrived and arrange the rooms. 2. BTW, I have recognized one of blanket had with bad smell when we get into bed after coming back from the late dinner. I should ask the change, but I didn't as we were quite tired that night. 3. Next morning when we check out. Little inconvenient found after paying bill when checking out. - I've found overcharged bill from the invoice that I've returned then asked for the correction. - Actually, I've booked two rooms w/ reward points. However, the bill redeemed only one room not the other room. - I thought this should not happen as the reservation system should linked and counted. This probably need to improve via the system. - The correction was quickly performed, and I don't have any problem with this. However, I still didn't receive the money back yet (I assume this will take a few days)

Dear Sunwook J., Thank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart Gerlingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Eberhard

Great stay

Customer review rating 5.0/5

Omar H. Families - Confirmed reviews ALL

Staff were very welcoming and friendly. It was a short stay but they made all nice arrangements to make it as smooth and enjoyable as possible. Thank you.

Dear Omar H., We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Gerlingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Eberhard

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Other web-users rate our hotel

  • 112 reviews 8.8/10 Location
  • 303 reviews 6.4/10 Room
  • 277 reviews 8.8/10 Service
  • 9 reviews 7.6/10 WiFi
  • 180 reviews 8.6/10 Breakfast
  • 149 reviews 4.3/10 Comfort
  • 116 reviews 6.3/10 Cleanliness
  • 38 reviews 5.3/10 Amenities

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