Mercure Hotel Stuttgart City Center 4 stars

Very nice hotel, and nice staff :-) Only one thing, the parking house.... that’s very difficult to come down and up.... because to small place.... you should make it more bigger the road... don’t need that walking place at the side... or that barrier in the middle...

The privilege room was lot smaller than on the picture. No chair or dedicated desk, but a small desk. Privilege means that the room is not street facing. It says courtyard facing, but there is little of a courtyard and you see the parking lots. The AC did not work very well for hours and only the override secret from the receptionist helped to cool the room below 29 degrees. Overall it’s overpriced for the 80€ we paid. We expected more from our experience with the Mercure Brand and the pictures we saw on the Website. The staff was friendly and forthcoming.

I am staying frequently at this hotel and I have a preferred room that I usually get. Last year I booked 5 additional weeks in 2020 asking for a room in the same category as before (privilege room) and if possible for the same room including breakfast. Arriving at this stay, I got a room in the standard category not even in the preferred floor, no breakfast included. I asked for an upgrade but nothing available. I then sent a mail asking to verify my future bookings and change them to a privileged room incl. breakfast. I got a reply that I get a room to the back site and I could ask at checkin if an upgrade would be available. That is not what I asked for. So I talked to the assistant director and he promised to change the reservation and send me a mail with a confirmation. This was a week ago. Still not mail. I do not consider this customer service. Especially when asking multiple times to book a specific room type and I always get something else booked.

the room was small, and i was had my family with me the reception persons was not full helpful but the rooms cleanses was perfect and the hotel location is great the breakfast was amazing and with different choices

The food for breakfast was so good. Even I cannot ate meats but still lots of choice of vegan food I can taste. The reception were very kind and help me a lots to find places during my stay in Stuttgart. Thanks a lot.

it was a pleasure moment to stay in Mercure Stuttgart . when ever I come Stuttgart for Business visit this was my first preference, due to ambience and comfort-ness. best cafeteria.

I booked through Bosch official website. I have been staying in stour hotel since at least 2 years whenever I travel to Stuttgart however this time the experience was not good . I was charged differently

Everything was great. Staff were friendly and helpful and room was very clean

I stayed at your hotel from January 20 to January 22. I may have left my smartphone on the morning of January 22 at your hotel restaurant. I sat down at the middle table on the back wall side of the back room. If you find a lost smartphone, could you tell me by e-mail? My e-mail address is "ta…" Best regards,

please note: both I and the person on duty tried every possible thing on the airco system on all rooms and all nights: increase of temp, reset... to no avail. so first night: i am given room 213. it's freezing. so after all the tests i ask for a fix and am moved to room 318. it's very cold but not freezing. airco does not work here either. with 2 blankets and 1 cover i manage to sleep on the cold. morning after: i complain and am promised they will send a tech to control the airco. second night: i go to room 318 just to find out the airco is still not working. so much for sending the technician there. i ask for some help, the only solution they come up with is to give me a portable heater. two issues: 1 - it's extremely noisy so impossible to leave it running the entire night and 2- it is small and cannot warm an entire room but only the direction it's facing. second night freezing. the morning after i tell the lady at the reception that i am leaving one day in advance because of these reasons. she asks to give them another chance and she'll make sure everything works, for free. i accept. third night: i am back in room 318 and the airco works! i sleep well. now, my point is: i spent 3 nights in 318 and you only bothered to fix the airco problem only after i decided to leave. this is not enough, this is not acceptable. this also meand that the maintenance didnt even bother to check the status of the airco after day 1. please let the lady at the reception know that she's been fantastic at solving the issue. it's unfortunate i do not know her name or i would have recommended her personally. she was tall and blonde, that is unfortunately all i can say about her but she really did her best and solved the issue. so long story short, you would have get a solid 1 because sleeping 2 nights in a row in a frozen room is not acceptable. but thanks to her my vote raised to 3. which is still low and still in the red part, but i don't think your hotel deserves any more than that this time. finally - thanks for letting me stay free the third night, but this doesn't change my vote. i did never ask for a price reduction or a free night. i prefer to pay and get the right service, by far.

I enjoyed my business stay at your hotel, really great breakfast buffet, varieti of food, fruit....friendly staff in restaurant. Good location, close to U bahn station.

it was ok and not so great. I felt that there was no empathy to understand my need despite being a repeat customer.

Great Hotel Super Friendly Staff, very helpfull,everything runs as expected. Good position for driving out of the City Within walking distanceto the Railwaystation and Center Super Friendly Staffeverything runs as expected. Nice Breakfast

Reasonable rate but once again far from the services you get in similar hotel class outside Europe especially when it comes to enjoy the benefits of being Platinium Member. Beside the vouncher for the drink nothing special and the priority check in services does not exist.

definitly not the best place to go, felt like in an IBIS average hotel, was not welcome like a Gold Card member, even had to ask for my welcome drink , upgrade 0 and I got a stinky room!!! I clearly do not recommend this hotel except if they strongly renovate it and offer a real customer service