Mercure Hotel Stuttgart City Center 4 stars

I stayed at your hotel from January 20 to January 22. I may have left my smartphone on the morning of January 22 at your hotel restaurant. I sat down at the middle table on the back wall side of the back room. If you find a lost smartphone, could you tell me by e-mail? My e-mail address is "ta…" Best regards,

please note: both I and the person on duty tried every possible thing on the airco system on all rooms and all nights: increase of temp, reset... to no avail. so first night: i am given room 213. it's freezing. so after all the tests i ask for a fix and am moved to room 318. it's very cold but not freezing. airco does not work here either. with 2 blankets and 1 cover i manage to sleep on the cold. morning after: i complain and am promised they will send a tech to control the airco. second night: i go to room 318 just to find out the airco is still not working. so much for sending the technician there. i ask for some help, the only solution they come up with is to give me a portable heater. two issues: 1 - it's extremely noisy so impossible to leave it running the entire night and 2- it is small and cannot warm an entire room but only the direction it's facing. second night freezing. the morning after i tell the lady at the reception that i am leaving one day in advance because of these reasons. she asks to give them another chance and she'll make sure everything works, for free. i accept. third night: i am back in room 318 and the airco works! i sleep well. now, my point is: i spent 3 nights in 318 and you only bothered to fix the airco problem only after i decided to leave. this is not enough, this is not acceptable. this also meand that the maintenance didnt even bother to check the status of the airco after day 1. please let the lady at the reception know that she's been fantastic at solving the issue. it's unfortunate i do not know her name or i would have recommended her personally. she was tall and blonde, that is unfortunately all i can say about her but she really did her best and solved the issue. so long story short, you would have get a solid 1 because sleeping 2 nights in a row in a frozen room is not acceptable. but thanks to her my vote raised to 3. which is still low and still in the red part, but i don't think your hotel deserves any more than that this time. finally - thanks for letting me stay free the third night, but this doesn't change my vote. i did never ask for a price reduction or a free night. i prefer to pay and get the right service, by far.

I enjoyed my business stay at your hotel, really great breakfast buffet, varieti of food, fruit....friendly staff in restaurant. Good location, close to U bahn station.

it was ok and not so great. I felt that there was no empathy to understand my need despite being a repeat customer.

It was very convenient: walking distance to the main station, the shopping center Milaneo as well as the subway station.

Comfortable and clean rooms, friendly amd helpful staff, great location, good breakfast.

Staff very friendly & helpful. Room very comfortable and clean. Breakfast was plentiful. Excellent location and a easy walk to the city centre.

Thanks to Herr Kopp, I didn't have any problem. He solved my problem with safety box immediately (I had the same problem in Sofitel Munique days ago but there it took 7 hours to solve), and gave me water that I didn't receive in the 3rd day

Helpful, professional staff who were particularly good with our delayed baggage issues with KLM. Hotel is modern and clean - primarily a 'business' hotel we thought. Close to city centre and the light railway system. Sadly, few English speaking tv channels.

The location is very good and breakfast was perfect. The only drawback is the bed was too soft.

The restaurant menu and breakfast is always the same, that's boring.

The room was a bit old but otherwise ok. However, the noise of the traffic came straight in and sleeping was really difficult. I have never experienced such a noise in a hotel room before. A positive thing was that this was a hotel where you didn't have to sweat all the time but the room was quite cool.

EXTREMELY PLEASANT STAY, RECEPTION STAFF UPON ARRIVAL AND DURING STAY WERE VERY HELPFUL AND EXTREMELY WELCOMING, RESTAURANT AND BAR STAFF WERE ALSO WITHOUT FAULT, GOOD LOCATION VERY NICE AND CLEAN HOTEL, EXCELLENT BREAKFAST, WOULD DEFINITELY RECOMMEND AND STAY AGAIN.

The room was nice and quiet, the staff friendly, the restaurant nice. Even though the room had been booked fo two persons, found only one bed set on arrival. Called the reception and got an extra bed set reasonably face if not immediately. This is a good one if you come by car, as there is covered parking (paying). The hotel is a longish walk or two metro stops from Schlossplatz, the heart of the city.

The hotel is well located for getting into the city, the rooms are ok but pretty small. The Breakfast room was good and plenty of choice and they had the food replenished frequently considering how busy they were. The bar and staff are excellent.