Mercure Jakarta Sabang bintang 4

i do an annual of 15 days per year here but seems like the room condition is getting run down. Service is excellent but if there is no upkeep of the room cleanliness and schedule proper maintenance it will not be in good condition in a few more years. Towels are old .

Stayed in 2 rooms, first room for 3 nights, then second room for 7 nights. First room was perfect, no complaints. Second room had many problems, including A/C, toilet, shower, etc. They have problems with their QA processes.

Just A short stay cause check in at AT 11 PM and check out about 11 AM. I prefer to stay at this hotel cause the hotel is near to USA EMBASSY. Check in and out very quick. Staff very friendly and helpfull. Just 15 minutes breakfast cause we must ready at 8 AM at the Embassy. Food is plenty and various enough. Room was clean and there're enough electric plugs for phones or Ipad. If you want go to TANAH ABANG not far from the hotel. And there're free bus to certain area.

located in central of Jakarta near restaurants street , The staff are helpful and friendly. furniture room need to upgrade uncomfortable bed and pillow , Bed sheet & towels should be pure white but because old color look like grey, poor breakfast , WI-FI is good. I thought can be better

At the center of jakarta, close to the biggest shopping center, clean room, friendly staffs, food are average, quite complete facility, price are affordable, if you have accor members very cheap to upgrade the room

Food, the service, welcoming cake on the room & drink, etc are two thumbs! Sadly we can't get the connecting room, but they help us with giving two room in 1 floor and only 2 next doors. And also the pool, they're pool too small. :)

The hotel is in a great location for those with meetings at government ministries and agencies,UN agencies or diplomatic missions. However, there are two major issues: (1) wifi; (2) a la carte food. The wifi is spotty and is problematic for downloading work documents, as such it does not service the basic needs of business customers in what should be a business-friendly hotel. The second is that on the two occasions I ordered from the a la carte menu (one satay platter, and one chicken avocado sandwich) the food was stone cold. The satay sauce was gelatinous and the melted cheese on the sandwich had re-solidified. Neither are acceptable for basic dishes. If they sort these two issues out properly, and have more multi-plugs (allowing different types of plugs) and functioning USB ports/USB charging points for phones in the bedrooms, it would be a real gem. However, until then it falls quite short.

The staff are helpful and friendly, check in and out was quick and hassle free, the room is clean and all the amenities are sufficient, breakfast is delicious and there is a variety of food to choose and the location is near to Monas.

The hotel itself is nice and the personnel are very friendly, however, they failed to meet my expectations when a serious problem emerged. There were minor defects in the room in the furniture, but a major issue appeared with the wash basin. As I tried to us the wash basin at night, it suddenly came of its place! If it weren't for the pipelines and the water tap, it would have certainly fell on my feet and broke them.I went down to front desk, they said the deputy manager has already left and the available receptionist came to see. They apologized and offered two options, moving me to another room (which means that I need to repack now and it was too late) or to fix it on the spot. With the limited options I had to go with option two, meaning that I also had to stay up till they finish and another 20 minutes before using the water basin.I met the manager on the next day, he was very polite and nice He kept saying that he promises the my next stay will be better and that will he personally make sure I get a better room. I don't think this was a professional way to deal with a guest who is completely dissatisfied with the place, especially that the odds to come back to Jakarta and stay in the same place again are nil. This was only a polite way to handle it which reflects how much the Mercure Jakarta Sabang actually care about customers satisfaction.I have to admit that every one was polite, yet this is not enough for me to turn a blind eye to a such serious incident especially with the risk it poses to guests.In order to be fair, for those who are still interested to go there, here are the pros and cons:Pros: Friendly staff, clean rooms and nice breakfast.Cons: the room is too small and with limited amenities ( number and quality, e.g. the towels were old and rough) for this room price in Jakarta. You can get a much better room for 2/3 that price elsewhere. As mentioned the lack of safety concerns maintenance. Breakfast had limited varieties for those who prefer international cuisine.

First time at this hotel, clean, tidy and friendly staff. It is close to the city and the price is very reasonable - represents great value for the location. The gym is small but OK. The room I had was spacious, clean and well maintained with plenty of bottled water - thank you.

location of the hotel not far from the center city .only the one way not easy to reach hotel with traffic and deviation .friendly staff from restaurant and room service ...also cleaning service was efficient .setting of the room almost complet ...bedding as always the best point at accor hotel

Mercure Sabang is conveniently lovated at the heart of Jakarta city, a walking distance from whatever a traveler may need: the main road (Thamrin), culinary center (Sabang and Wahid Hasyim Streets), shopping center (Sarinah), 24-hour convenient eateries (Starbucks, Burger King), and cinema (Djakarta XXI). As in typical case of a city center hotel, the room is

Nice place to explore center of Jakarta, specially if you want to visit the tourist spot like Monas, Istiqlal mosque, and other culinary spots nearby. Thank you for the hospitality, including the shuttle bus for the sholat idul fitri at Istiqlal mosque. The lovely breakfast with delicious Lebaran menu. Clean room, and my room was at the corner nearby the fitness room. it's good for a special day and I enjoy my stay.

As always Mercure is a.brand I choose because it always punches above its weight in service. What it lacks in big hotel facilities it more than makes up for in staff motivation. So for short business trips its my ideal. This hotel tripped up badly however through no fault of its staff. There was little or no sound insulation between adjoining rooms so I had to listen to every tiny sound coming through from next door. Toilet, shower, rummaging through suitcases, coughing, talking... the lot. That's not good enough and sadly would strongly influence any decision to repeat stay. Finally, staff need crisp new uniforms.

We stayed there during New Year eve. Perfect location to spend your new years eve. It's pretty near to Monas and Bunderan Hotel Indonesia. Friendly staff and good food. The staff are excellent, considering in the hectic situation like new years eve.