Dear Ms. Aprilia S., Thank you for your kind words and positive feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that your children enjoyed the weekend activities and that you found our facilities, including the cleanliness of the pool and the quality of our dining options, to your satisfaction. It is our aim to provide excellent service, and we are pleased that our staff made a positive impression on you. Best regards, Tamara AUDY Guest Experience Manager

Kepada Bapak Gugus S., Terima kasih banyak atas ulasan dan waktu yang Bapak luangkan untuk berbagi pengalaman selama menginap di Mövenpick Hotel Jakarta City Centre. Kami senang mengetahui bahwa Bapak menikmati variasi makanan yang kami tawarkan, termasuk es krim. Di sisi lain, kami memahami bahwa kebijakan welcome drink yang mengharuskan keanggotaan dapat terasa kurang nyaman, dan kami menghargai Bapak telah menyampaikan hal tersebut kepada kami. Masukan seperti ini sangat berarti bagi kami untuk terus mengevaluasi dan meningkatkan pengalaman yang kami berikan kepada setiap tamu. Kami juga mengucapkan terima kasih atas masukan Bapak mengenai koneksi Wi-Fi serta suara pada shower saat pertama kali dinyalakan. Hal-hal tersebut tentu dapat memengaruhi kenyamanan selama menginap. Kami akan menyampaikan dan menindaklanjuti masukan ini bersama tim terkait agar dapat dilakukan pengecekan serta perbaikan yang diperlukan. Sekali lagi, terima kasih atas kepercayaan dan masukan Bapak. Kami berharap dapat kembali menyambut Bapak dengan pengalaman yang lebih nyaman dan lebih baik pada kunjungan berikutnya. Salam hangat, Lanang Duty Manager

Kepada Ibu Bulan L., Terima kasih banyak atas ulasan positif dan apresiasi yang Ibu berikan untuk Mövenpick Hotel Jakarta City Centre. Kami sangat senang mengetahui bahwa Ibu menikmati pengalaman menginap bersama kami, khususnya keramahan Bimo saat proses check-in serta respons cepat Cantika dalam membantu memenuhi kebutuhan Ibu selama menginap. Kami akan dengan senang hati menyampaikan apresiasi Ibu kepada mereka sebagai bentuk penghargaan atas pelayanan yang telah diberikan. Kepuasan dan kenyamanan tamu merupakan prioritas utama kami, dan ulasan seperti ini menjadi motivasi bagi seluruh tim untuk terus memberikan pelayanan terbaik. Kami berharap dapat kembali menyambut Ibu di Mövenpick Hotel Jakarta City Centre pada kunjungan berikutnya. Salam hangat, Ruth Desy Duty Manager

Kepada Bapak Indra W. A., Terima kasih telah meluangkan waktu untuk membagikan pengalaman Bapak selama menginap di Mövenpick Hotel Jakarta City Centre. Kami senang mengetahui bahwa Bapak merasa nyaman selama menginap serta mengapresiasi fasilitas dan kebersihan hotel kami. Namun demikian, kami mohon maaf atas ketidaknyamanan yang Bapak alami terkait handuk yang telah digunakan namun tidak diganti meskipun sudah diletakkan di lantai. Hal ini tentunya tidak sesuai dengan standar pelayanan dan prosedur housekeeping yang kami terapkan. Masukan Bapak telah kami sampaikan kepada tim Housekeeping untuk ditindaklanjuti dan menjadi perhatian serius. Kami akan memastikan prosedur penggantian handuk diterapkan dengan lebih baik dan konsisten guna mencegah kejadian serupa terulang kembali. Kami sangat menghargai masukan Bapak, karena hal tersebut membantu kami untuk terus mengevaluasi dan meningkatkan kualitas pelayanan kami. Kami berharap dapat kembali menyambut Bapak di Mövenpick Hotel Jakarta City Centre dan memberikan pengalaman menginap yang lebih baik pada kunjungan Bapak berikutnya. Salam hangat, Ruth Desy Duty Manager

Dear Mr. Jansen A., Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the complimentary upgrade, the comfortable bed, and our breakfast offerings. Your suggestion about the glass door in the bathroom is appreciated, and we will certainly take it into consideration for future improvements to enhance guest comfort. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Rizki N., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you appreciated our prime location, the quality of our accommodations, and the friendliness of our staff, especially Valdy. It is always our aim to provide a memorable experience, and your feedback is greatly valued. Best regards, Tamara AUDY Guest Experience Manager

Kepada Ibu D., Terima kasih banyak telah berbagi pengalaman menginap yang begitu menyenangkan bersama kami. Kami sangat senang mengetahui bahwa Ibu menikmati lokasi hotel yang strategis, kamar yang nyaman, serta keramahan dan pelayanan cepat dari seluruh tim kami. Kami juga senang mendengar bahwa pengalaman staycation Ibu, mulai dari lobby, receptionist, restoran, hingga berbagai fasilitas hotel, sesuai dengan ekspektasi Ibu. Terima kasih atas rekomendasi yang diberikan dan atas kepercayaan Ibu memilih Mövenpick Hotel Jakarta City Centre. Kami berharap dapat kembali menyambut Ibu dan keluarga untuk pengalaman menginap yang semakin berkesan. Salam hangat Ruth Desy Duty Manager

Dear Ms. Mudriani, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. Please accept my sincere apologies for the inconveniences you experienced, particularly with the bathroom water overflowing onto the floor, the entrance door being difficult to open, the unstable hot shower, and the TV facilities not meeting your expectations. I am truly sorry that these issues affected your comfort and overall impression of your stay. We understand how important it is for our guests to have a room that is comfortable, functional, and well-maintained, and we regret that we fell short of these expectations during your visit. Please be assured that your comments have been taken seriously. We will coordinate with the relevant departments to review the concerns you highlighted, especially regarding the room maintenance and facilities, so that appropriate improvements can be made. Your feedback is valuable to us as it helps identify areas where we need to do better. We also appreciate your positive ratings regarding the cleanliness, Wi-Fi, check-in, and departure experience. While we are grateful for these positive aspects, we recognize that the maintenance concerns significantly impacted your stay, and we sincerely regret this. On behalf of the entire team, I would like to extend our heartfelt apologies. We truly value your support as an ALL Accor member and hope you will give us another opportunity to restore your confidence in Mövenpick Hotel Jakarta City Centre. We would be delighted to welcome you back and provide the comfortable and seamless experience you deserve. Warm regards, Tamara AUDY Guest Experience Manager

Kepada Ibu Adelia, Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap di Mövenpick Hotel Jakarta City Centre. Kami senang mengetahui bahwa Ibu menikmati lokasi hotel yang strategis, kamar yang luas dengan tempat tidur yang nyaman, serta kelengkapan amenities dan air minum yang tersedia di kamar. Kami juga sangat menghargai masukan Ibu mengenai pintu lift. Masukan tersebut akan menjadi perhatian kami dan kami akan berkoordinasi dengan tim untuk melakukan evaluasi demi meningkatkan kenyamanan dan keamanan seluruh tamu. Terima kasih atas kepercayaan Ibu untuk memilih Mövenpick Hotel Jakarta City Centre. Kami berharap dapat menyambut Ibu kembali dan memberikan pengalaman menginap yang semakin nyaman pada kunjungan berikutnya. Salam hangat, Ruth Desy Duty Manager

Kepada Bapak H. I. K. S. M., Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap di Mövenpick Hotel Jakarta City Centre. Kami senang mengetahui bahwa Bapak merasa nyaman beristirahat setelah menjalani aktivitas pekerjaan dan menikmati pilihan sarapan yang kami sajikan. Kami juga sangat menghargai apresiasi Bapak terhadap kebersihan, pelayanan tim, serta pengalaman sebagai anggota ALL – Accor Live Limitless. Masukan dan penilaian Bapak menjadi motivasi bagi kami untuk terus meningkatkan kualitas pelayanan dan memberikan pengalaman menginap yang lebih baik bagi setiap tamu. Kami berharap dapat kembali menyambut Bapak di Mövenpick Hotel Jakarta City Centre dan memberikan pengalaman yang semakin menyenangkan pada kunjungan berikutnya. Salam hangat, Ruth Desy Duty Manager

Dear Ms. M. Mina, Thank you for your kind words and for choosing to stay with us multiple times. We are delighted to hear that you found our hotel comfortable, clean, and conveniently located in a vibrant area full of culinary delights. Your positive feedback motivates our team to maintain high standards of service. We look forward to welcoming you back on your next visit. Best regards, Tamara AUDY Guest Experience Manager

Dear Ibu Muafiyah Z. I. Terima kasih telah meluangkan waktu untuk menyampaikan pengalaman dan masukan Ibu kepada kami. Kami mohon maaf dengan tulus apabila pengalaman menginap kali ini belum dapat memenuhi ekspektasi Ibu sebagai member ALL – Accor Live Limitless Diamond, terlebih setelah sebelumnya mendapatkan pengalaman yang jauh lebih baik saat menginap bersama kami tahun lalu sebagai member Platinum. Kami sangat menghargai loyalitas Ibu yang telah kembali memilih hotel kami saat berkunjung ke Jakarta. Kami memahami bahwa perbedaan pengalaman tersebut tentu menimbulkan kekecewaan, dan kami menyesalkan apabila pelayanan kami kali ini tidak mencerminkan standar yang Ibu harapkan. Masukan Ibu menjadi perhatian serius bagi kami dan akan kami sampaikan kepada tim terkait sebagai bahan evaluasi dan perbaikan, khususnya dalam memberikan pengalaman yang konsisten bagi para member ALL. Kami berharap masih diberikan kesempatan untuk menyambut Ibu kembali di masa mendatang dan memberikan pengalaman yang jauh lebih baik sesuai dengan harapan Ibu. Hormat kami, Imam Jazuli Duty Manager

Dear Ms. Paloma, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are sorry to learn that your overall experience did not fully meet your expectations. We sincerely appreciate your honest comments regarding our service and facilities, as feedback from our guests is important to us in maintaining and continuously improving the experience we provide. We are pleased to know that you were satisfied with the cleanliness, breakfast, and some aspects of our service. At the same time, we take your feedback regarding the level of service and facilities seriously, and we regret that we were not able to deliver the experience you had expected from us. If you don’t mind, we would greatly appreciate it if you could share a little more detail about the services or facilities that you felt could have been better during your stay. This would help us better understand your experience and allow us to share your feedback with the relevant teams for further review and improvement. Thank you once again for your valuable feedback and for choosing Mövenpick Hotel Jakarta City Centre. We truly hope to have the opportunity to welcome you again and provide you with a more comfortable and memorable experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Rinawati N. k., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our accommodations comfortable and enjoyed our strategic location along with the dining options we offer. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Indah S., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found your room comfortable and our location convenient. It is rewarding to know that our service met your expectations. We look forward to welcoming you back soon. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Suhundjo, Thank you for your kind words regarding your recent experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our convenient location near the vibrant culinary scene, as well as our afternoon tea offerings. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Dedy E., Thank you for your kind feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our strategic location, clean and comfortable rooms, and our warm hospitality. It is also wonderful to know that you appreciated the breakfast experience, including the variety and presentation. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Adhi f., Thank you for your kind words regarding our service and facilities. We appreciate your feedback about our location and will take it into consideration as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Dwi J. A., Thank you for your generous feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be friendly and responsive, and that you enjoyed the variety and authenticity of our dining options. It is wonderful to know that both the comfort of your room and our pool area enhanced your experience. We strive to provide a memorable stay for all our guests, and your kind words affirm our efforts. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre in the future. Best regards, Tamara AUDY Guest Experience Manager