Dear Ms. Mudriani, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. Please accept my sincere apologies for the inconveniences you experienced, particularly with the bathroom water overflowing onto the floor, the entrance door being difficult to open, the unstable hot shower, and the TV facilities not meeting your expectations. I am truly sorry that these issues affected your comfort and overall impression of your stay. We understand how important it is for our guests to have a room that is comfortable, functional, and well-maintained, and we regret that we fell short of these expectations during your visit. Please be assured that your comments have been taken seriously. We will coordinate with the relevant departments to review the concerns you highlighted, especially regarding the room maintenance and facilities, so that appropriate improvements can be made. Your feedback is valuable to us as it helps identify areas where we need to do better. We also appreciate your positive ratings regarding the cleanliness, Wi-Fi, check-in, and departure experience. While we are grateful for these positive aspects, we recognize that the maintenance concerns significantly impacted your stay, and we sincerely regret this. On behalf of the entire team, I would like to extend our heartfelt apologies. We truly value your support as an ALL Accor member and hope you will give us another opportunity to restore your confidence in Mövenpick Hotel Jakarta City Centre. We would be delighted to welcome you back and provide the comfortable and seamless experience you deserve. Warm regards, Tamara AUDY Guest Experience Manager

Kepada Ibu Adelia, Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap di Mövenpick Hotel Jakarta City Centre. Kami senang mengetahui bahwa Ibu menikmati lokasi hotel yang strategis, kamar yang luas dengan tempat tidur yang nyaman, serta kelengkapan amenities dan air minum yang tersedia di kamar. Kami juga sangat menghargai masukan Ibu mengenai pintu lift. Masukan tersebut akan menjadi perhatian kami dan kami akan berkoordinasi dengan tim untuk melakukan evaluasi demi meningkatkan kenyamanan dan keamanan seluruh tamu. Terima kasih atas kepercayaan Ibu untuk memilih Mövenpick Hotel Jakarta City Centre. Kami berharap dapat menyambut Ibu kembali dan memberikan pengalaman menginap yang semakin nyaman pada kunjungan berikutnya. Salam hangat, Ruth Desy Duty Manager

Kepada Bapak H. I. K. S. M., Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap di Mövenpick Hotel Jakarta City Centre. Kami senang mengetahui bahwa Bapak merasa nyaman beristirahat setelah menjalani aktivitas pekerjaan dan menikmati pilihan sarapan yang kami sajikan. Kami juga sangat menghargai apresiasi Bapak terhadap kebersihan, pelayanan tim, serta pengalaman sebagai anggota ALL – Accor Live Limitless. Masukan dan penilaian Bapak menjadi motivasi bagi kami untuk terus meningkatkan kualitas pelayanan dan memberikan pengalaman menginap yang lebih baik bagi setiap tamu. Kami berharap dapat kembali menyambut Bapak di Mövenpick Hotel Jakarta City Centre dan memberikan pengalaman yang semakin menyenangkan pada kunjungan berikutnya. Salam hangat, Ruth Desy Duty Manager

Dear Ms. M. Mina, Thank you for your kind words and for choosing to stay with us multiple times. We are delighted to hear that you found our hotel comfortable, clean, and conveniently located in a vibrant area full of culinary delights. Your positive feedback motivates our team to maintain high standards of service. We look forward to welcoming you back on your next visit. Best regards, Tamara AUDY Guest Experience Manager

Dear Ibu Muafiyah Z. I. Terima kasih telah meluangkan waktu untuk menyampaikan pengalaman dan masukan Ibu kepada kami. Kami mohon maaf dengan tulus apabila pengalaman menginap kali ini belum dapat memenuhi ekspektasi Ibu sebagai member ALL – Accor Live Limitless Diamond, terlebih setelah sebelumnya mendapatkan pengalaman yang jauh lebih baik saat menginap bersama kami tahun lalu sebagai member Platinum. Kami sangat menghargai loyalitas Ibu yang telah kembali memilih hotel kami saat berkunjung ke Jakarta. Kami memahami bahwa perbedaan pengalaman tersebut tentu menimbulkan kekecewaan, dan kami menyesalkan apabila pelayanan kami kali ini tidak mencerminkan standar yang Ibu harapkan. Masukan Ibu menjadi perhatian serius bagi kami dan akan kami sampaikan kepada tim terkait sebagai bahan evaluasi dan perbaikan, khususnya dalam memberikan pengalaman yang konsisten bagi para member ALL. Kami berharap masih diberikan kesempatan untuk menyambut Ibu kembali di masa mendatang dan memberikan pengalaman yang jauh lebih baik sesuai dengan harapan Ibu. Hormat kami, Imam Jazuli Duty Manager

Dear Ms. Paloma, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are sorry to learn that your overall experience did not fully meet your expectations. We sincerely appreciate your honest comments regarding our service and facilities, as feedback from our guests is important to us in maintaining and continuously improving the experience we provide. We are pleased to know that you were satisfied with the cleanliness, breakfast, and some aspects of our service. At the same time, we take your feedback regarding the level of service and facilities seriously, and we regret that we were not able to deliver the experience you had expected from us. If you don’t mind, we would greatly appreciate it if you could share a little more detail about the services or facilities that you felt could have been better during your stay. This would help us better understand your experience and allow us to share your feedback with the relevant teams for further review and improvement. Thank you once again for your valuable feedback and for choosing Mövenpick Hotel Jakarta City Centre. We truly hope to have the opportunity to welcome you again and provide you with a more comfortable and memorable experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Rinawati N. k., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our accommodations comfortable and enjoyed our strategic location along with the dining options we offer. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Indah S., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found your room comfortable and our location convenient. It is rewarding to know that our service met your expectations. We look forward to welcoming you back soon. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Suhundjo, Thank you for your kind words regarding your recent experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our convenient location near the vibrant culinary scene, as well as our afternoon tea offerings. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Dedy E., Thank you for your kind feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our strategic location, clean and comfortable rooms, and our warm hospitality. It is also wonderful to know that you appreciated the breakfast experience, including the variety and presentation. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Adhi f., Thank you for your kind words regarding our service and facilities. We appreciate your feedback about our location and will take it into consideration as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Dwi J. A., Thank you for your generous feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be friendly and responsive, and that you enjoyed the variety and authenticity of our dining options. It is wonderful to know that both the comfort of your room and our pool area enhanced your experience. We strive to provide a memorable stay for all our guests, and your kind words affirm our efforts. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Fitriya R., Thank you for your kind words regarding your experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed your stay and found our service to be satisfactory. Your feedback is greatly appreciated. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at Movenpick Hotel Jakarta City Centre. We sincerely apologize for the inconvenience you experienced due to the air conditioning leak in your room, especially as it occurred at 4:00 a.m. We understand how disruptive and uncomfortable this must have been. We are also sorry that you felt there was no appropriate response or follow-up from our management team regarding the incident. This is not the level of service we aim to provide. Please be assured that your comments have been shared with our Engineering and Rooms teams for immediate attention. We will also review our communication procedures to ensure that guests receive timely assistance and proper follow-up whenever issues arise. We appreciate your positive ratings for our check-in, cleanliness, WiFi, sustainability efforts, and check-out experience despite this unfortunate incident. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother and more comfortable stay in the future. Best regards, Ruth Desy Duty Manager

Dear Mr. Frans L. S., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. First and foremost, please accept our sincere apologies that your recent experience did not meet the expectations set by your previous stays with us. As a returning guest, we understand how disappointing it must have been to find that the level of service you remembered was not consistently delivered this time. We are particularly sorry to learn that our team's service left you feeling confused and unsupported. Your comments regarding the need for our staff to be more attentive, proactive, and responsive have been shared with the relevant department heads. We recognize that our guests should never have to search for assistance, and we will continue to strengthen our service standards to ensure a smoother and more welcoming experience. We also appreciate your feedback regarding the check-out process. As an ALL Silver member, your loyalty is truly valued, and we understand your expectation for a more convenient experience. Your comments have been noted and will be taken into consideration as we continue to evaluate ways to enhance the experience for our valued ALL members. At the same time, we sincerely thank you for highlighting our strategic location. We are pleased to know that this was one aspect of your stay that you appreciated. Mr. S., thank you once again for your honest and constructive feedback. It is through comments like yours that we are able to improve. We truly hope to have the opportunity to welcome you back and provide the level of hospitality and service that you have come to expect from us. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Noor E., Thank you for your kind words regarding our location and service. We are pleased to hear that you enjoyed your experience at Mövenpick Hotel Jakarta City Centre. It is our aim to provide excellent hospitality to all our guests. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Gita L., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our accommodations and service satisfactory, especially with our provisions for families with infants. Your appreciation motivates us to continue providing excellent service. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. William J., Thank you for your kind words regarding your stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed the food, location, and the service provided by our reception team, especially Pak Imam. Your feedback is invaluable to us. Best regards, Tamara AUDY Guest Experience Manager

Kepada Ibu Dewi U. S., Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Ibu di Mövenpick Hotel Jakarta City Centre. Kami sangat senang mengetahui bahwa Ibu menikmati pelayanan dari tim kami, fasilitas hotel, kualitas makanan, serta bahwa permintaan khusus untuk perayaan Happy Anniversary dapat kami wujudkan dengan baik. Apresiasi Ibu menjadi penyemangat bagi seluruh tim kami untuk terus memberikan pelayanan terbaik. Di sisi lain, kami juga mengucapkan terima kasih atas masukan yang sangat detail terkait kondisi kamar 2204. Kami mohon maaf atas ketidaknyamanan yang Ibu alami, khususnya mengenai pencahayaan yang kurang memadai di area coffee station, stop kontak kamar mandi yang tidak berfungsi, serta lampu LED pada cermin make-up yang bermasalah. Masukan Ibu telah kami teruskan kepada tim Engineering untuk segera dilakukan pemeriksaan dan perbaikan agar kondisi serupa tidak dialami oleh tamu lainnya. Kami juga menghargai perhatian Ibu terhadap upaya keberlanjutan (sustainability) kami. Masukan mengenai kurang terlihatnya inisiatif ramah lingkungan akan menjadi bahan evaluasi bagi kami untuk mengkomunikasikan program sustainability dengan lebih baik kepada para tamu, sehingga upaya yang kami lakukan dapat lebih mudah dikenali dan dirasakan manfaatnya. Terima kasih sekali lagi atas kepercayaan dan dukungan Ibu sebagai anggota ALL Accor Platinum. Kami berharap dapat kembali menyambut Ibu dan memberikan pengalaman menginap yang lebih sempurna pada kunjungan berikutnya. Salam hangat, Ruth Desy Duty Manager