Mövenpick Hotel Jakarta City Centre bintang 5

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are pleased to know that you enjoyed your accommodation, breakfast selection, cleanliness, and several aspects of your stay with us. We also sincerely appreciate your loyalty as an ALL Gold member. At the same time, please allow us to apologize for the inconvenience and disappointment regarding the late check-out arrangement during your departure. Kindly allow us to clarify that late check-out benefits are subject to room availability on the day of departure. Unfortunately, due to the hotel occupancy situation at that time, we were only able to extend your check-out time until 2:00 PM. We truly regret any inconvenience this may have caused and thank you for your kind understanding. Furthermore, we sincerely apologize that our team did not clearly explain the benefits and privileges available for your ALL membership during your stay. Your feedback has been shared with the relevant team to ensure better communication and service delivery moving forward. We also appreciate your comment regarding the size of the drinking water bottles, as it helps us evaluate our guest amenities and sustainability initiatives more carefully. Thank you once again for your valuable feedback and support. We truly look forward to welcoming you back again for a more seamless and enjoyable experience in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Suryanto A., Thank you for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies for the inconvenience caused regarding the missing ALL Accor points from your recent stay. We are pleased to inform you that the points have now been successfully credited to your ALL Accor account. We also truly appreciate your comments regarding the service experience, as your feedback is very valuable in helping us continuously improve the quality of our services and guest experience. Thank you once again for your continued trust and loyalty as an ALL Platinum member. It would be our pleasure to welcome you back to Mövenpick Hotel Jakarta City Centre and provide you with an even more enjoyable stay in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Andre B., Thank you for taking the time to share such detailed feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre, and for your continued loyalty as an ALL Gold member. We sincerely apologize that your experience did not meet expectations, particularly regarding the delayed check-in process, the breakfast experience during the Eid period, the delay in your massage reservation, and the condition and cleanliness of your room. We fully understand how disappointing these issues must have been, especially during a family stay and a peak occupancy period. Your comments regarding operational readiness during full house situations, room maintenance issues (including phone functionality, bathtub drainage, and ergonomics), housekeeping standards, and breakfast variety have been taken very seriously. These have been shared with the relevant department heads for immediate review and corrective action, especially to improve coordination and service consistency during high-demand periods. We also appreciate your feedback regarding WiFi performance and spa service availability. These operational challenges will be reviewed to improve capacity planning and guest communication moving forward. On a positive note, we are truly grateful for your recognition of our team members. Your kind words will be shared with them as encouragement for their dedication and warm hospitality. While we regret the shortcomings you experienced, we are pleased to know you still enjoyed the overall hotel ambiance and dining outlets. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much improved and seamless stay experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Anthony H., Thank you for sharing your wonderful feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We are truly delighted to know that you had a perfect stay experience and that everything met your expectations. Your excellent ratings across all aspects of your stay, including accommodation, cleanliness, breakfast, service, and sustainability initiatives, are greatly appreciated by our entire team. Thank you once again for your kind words. We look forward to welcoming you and your loved one back for another memorable stay in the near future. Best regards, Ruth Desy Duty Manager