The Sebel Swan Valley The Vines 4 étoiles

Note TripAdvisor 4.0/5 215 avis

The Sebel Swan Valley The Vines - Image 1
The Sebel Swan Valley The Vines - Image 2
The Sebel Swan Valley The Vines - Image 3
The Sebel Swan Valley The Vines - Image 4

Description

Les plus de l'hôtel

  • Appartements indépendants de qualité

  • A 35 minutes de Perth

  • Tout près de certains des meilleurs vignobles au monde

  • Accès à la piscine et au spa, courts de tennis, parcours de golf, restaurants et bars.

  • Parking gratuit sur place.

Nos hébergements

Localisation de l'hôtel

The Sebel Swan Valley The Vines

79 Hermitage Drive
6069 THE VINES
Australie

GPS:-31.765375, 116.012718

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note TripAdvisor  4.0/5  215 avis

Go elsewhere

Note TripAdvisor 1.0/5

MariazBoys En couple - Avis TripAdvisor

Booked through the Accor program. Upon arrival we tried to check in and walked around for 30 minutes trying to find reception. Tried calling the number which just rang out on several occasions. Ended up at the Novotel across the golf course to be told that’s where check in was. Signage yo reception was incorrect. Room was not very clean, bed uncomfortable and pillows were flat. There were no extra pillows or blankets in the room. Not everyone wants the a/c on at night. The car park is too small, more rooms than car parks. If you arrive later in the evening you will have to park on the main road in the dark. Lighting to the main entry is virtually non existent, we had yo use our phone torches to see where we were going.

Hi MariazBoys, Thank you for your email and I apologise for the inconvenience. I can imagine your frustration trying to check in. Our standard procedure is to send through an email to explain exactly how to check in and to find your room so I apologise once again if this was overlooked. We acknowledge your concerns of the cleanliness and the pillows in the room. We have contacted the property to ensure that each of our apartments have the correct number of supplies. Thank you for your feedback regarding the carpark. We are more than happy to assess the lighting to see if we can make this brighter. We appreciate your review and we hope to be able to welcome you to another one of our properties soon. Warm Regards Resort Services

Lovely but not not very clean

Note TripAdvisor 4.0/5

TracyS333 En famille - Avis TripAdvisor

We stayed 3 nights in a two bed apartment. On arrival our address stated 79 hermitage rd , we arrived to find no reception spent 30 mins on side of the road trying to call resort with no reply’s . We decided to drive into the Novetel reception to ask where we would check in . Only to be told here this is the check in for the Sebel. No signs and the wrong address given . Apartment was fabulous but full of spiders dust and cobwebs ( see pics ) . Then we were told to strip our beds on departure (see pic) At just over $400 dollars a night and not serviced I think expecting your guests to strip the beds is very rude . Lovely resort but terrible house keeping .

Dear TracyS333, Thank you so much for your review; it has identified an issue which we were not aware of, and action has been taken to follow up the comments that you saw in the compendium regarding stripping the room on departure. Our team is just about to release a new online compendium which will be accessed via a QR code allowing timely changes whilst also reducing printing and waste costs associated with these types of documents. It looks as though our team has picked up on this detail in the new version and it should be released to the property within the next 7-10 days. I have followed up with our Reservations Team regarding the street address for your check in and have been advised that a confirmation letter was sent to your email advising of the check in procedure at The Novotel Vines, however I understand that sometimes this type of information can be overlooked and apologise for the inconvenience that was caused. The Vines team continues to work with our pest control company to eradicate the issues in the area associate with spiders and have also been notified of your comments regarding dust. I would like to thank you again for your review and assure you that we will continue to work with all our teams during these challenging times to provide the best product we can, and hope to be able to welcome you to the resort on another occasion. Warm regards Resort Services

Séjour en couple et retour depuis l'année passée

Note TripAdvisor 4.0/5

dvalenteyn Avis TripAdvisor

Nous sommes revenus depuis notre séjour de l'année passée et cette fois dans un appartement avec chambre séparée. Le séjour nous plait beaucoup.Nous apprécions énormément le golf, mais dommage que la piscine ne soit pas chauffée en cette saison. Par contre l'accès à internet est vraiment nul et cela est non acceptable car l'année passée , le manager avait fait un effort mais cette année, ce n'est plus le même et ne ne fait rien pour le client. Il nous donne 1 numéro que nous devons faire de notre chambre et ce numéro nous mène au Queensland. On leur explique la situation mais ils n'en ont rien à faire . Dommage...on a même payé un supplément sur le site de sebel par carte 10 dollars par jour mais cela ne sert à rien

Dear dvalenteyn, It was a pleasure to have you return and stay with us at The Sebel Swan Valley The Vines. Your feedback is greatly appreciated and have been take on board. We are currently working with our network provider on improving the internet speed and hope to have a solution soon. Please accept our apologies for any inconvenience caused. We hope you have the opportunity to visit again in the near future. Kindest Regards Joanna

magnifique séjour en Australie

Note TripAdvisor 5.0/5

dvalenteyn En couple - Avis TripAdvisor

Nous avons le plaisir de séjourné une semaine dans cet endroit superbe situé annexé au terrain de golf. Les kangourous sont nos voisins, de même que les nombreuses espèces d'oiseaux. Ici, il fait calme.La réception est seulement à 2 minutes à pied en traversant la partie hotel. Nous étions dans un studio, bien agencé, avec belle salle de bain, cuisine équipée avec lave-vaisselle. Le seul soucis; seulement 2 fourchettes, 2 couteaux à dîner et seulement 2 assiettes à dîner et 2 assiettes à dessert; Il aurait fallu utiliser le lave vaisselle après chaque repas.... Nous avons demandé des assiettes supplémentaires mais en vain.Une machine à laver et linge et un séchoir sont à notre disposition gratuitement. Nous aimerions y retourner mais dans un appartement avec chambre séparée. Le WIFI pas toujours au top mais nous n'avons pas dû le payer. Piscine superbe, golf excellent et à bon tarif. Les centres commerciaux sont à environs 10kms

Dear Dvalenteyn, Thank you so much for your lovely review of your recent stay at The Sebel Swan Valley The Vines. We are so pleased you had such a wonderful stay in Australia, and was able to enjoy all the facilities at the Resort. Your feedback is greatly appreciated. We do hope you have the opportunity to come back and try our 1 or 2 bedroom apartments. Kindest Regards, Joanna

excellent rapport qualite/prix

Note TripAdvisor 4.0/5

Jonathan G En famille - Avis TripAdvisor

Nous sommes restés dans un appartement. Prix bon pour le confort. Emplacement idéal entre les vignobles et le golf. Point négatif: internet payant et cher. Peu de choix pour manger à midi. Les barbecues sont plutôt des plaques de cuisson.

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