Novotel Swan Valley Vines Resort

Novotel Swan Valley Vines Resort 4 étoiles

Note Avis clients (Note ALL) 4.3/5 1 040 avis

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Les plus de l'hôtel

  • Chambres contemporaines et spacieuses, wifi, télévision par câble

  • Deux parcours de golf de championnat 18 trous

  • Terrains de tennis et de squash, centre de remise en forme

  • Copieux petit déjeuner buffet, restauration à la carte

  • Cinq espaces de réunion lumineux et polyvalents

Hôtel labellisé ALLSAFE

Localisation de l'hôtel

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australie

GPS:-31.766073, 116.00593

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

En résumé
Sur place
  • Piscine
  • Parking
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Bien-être
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion

Nos hébergements

Spacieuse, au design contemporain et parfaitement modulable, la chambre Novotel est un véritable espace à vivre et s'adapte à toutes les exigences.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  1 040 avis

Note TripAdvisor  3.5/5  1 161 avis

The Vines ..... definiteley a fail !

Note TripAdvisor 2.0/5

H6112GXrobertw En couple - Avis TripAdvisor

We checked in on tuesday the 13th (was this a bad omen ?) for two nights leaving on the 15/9/22. The Vines opened in 1987 it is looking tired and run down in places especially some of the external area's. We booked a King room originally but upgraded when we arrived to a Executive room the room itself was tidy enough and looked as if it may have been updated some time in the last 5 years or so. In the middle of the room was a coffee table which we had to clean, it was very dirty with bits of cleaning cloth stuck to it, and looked like it had been wiped down with an oily rag ! I asked the cleaning staff for a cloth and some cleaning fluid which they gave me (with no offer to come and clean it) The lady at the reception was very good but she did get one thing wrong im sorry to say, we asked which room was better for a view and she reccomended room 154 as an Executive room with a view, unfortunatlely the room had a view of a wall and a hedge with a small break in it with a Grass tree in it. I think she got confused with the room directly above it which had a balcony not a court yard was the room with the view.... we decided we would live with this. The room had a smart tv in both the bedroom and the living area, on the tv were options for Foxtel, stan etc., etc., we tried to connect but couldnt. There was no in room information sheet on how to connect to any of the services and the TV guide on the hotel did not give any information either. I enquired with reception and was told that the only way was to use your own personal subscription and passwords from home !!! Firstly who walks about with their Foxtel passwords and subscription info available in case they need it ? basically you can watch the local channels 7, 9 and 10 etc., etc., and nothing else unless you use your own subscription. All other facilities Muscats restaurant and the Muscats bar were closed and do not open for most of the week except for breakfast. The bar only opened on Friday and Saturday ! There was only one place to eat in the hotel which was the The Vines cafe & bar which a pseudonym for a public bar ! where a parmy meal or fish and chips were the norm. We were very disapointed in this place and the website portrays a different picture. We paid $420.00 dollars a night ! which i believe is a rate for when everything is functioning !, it certainly could not be the rate as it stands as a semi ghost town. I notice on Trip advisor that there are similar reviews to this one, and there appears to be a standard answer..... ÿour comments have been noted and passed on to management" .... the same sort of comments have been going on here on trip advisor since 2017 and it appears that nothing is ever corrected and looks like management lip service. Most companies will stretch out correcting issues if its going to cost them money ! i have personal experience with global companies in this area and in this instance Novotel (accor) should hang their heads in shame, it is a disgrace. My advice to you is "buyer beware"

Unhelpful, rude staff member

Note TripAdvisor 3.0/5

Lis_spore En famille - Avis TripAdvisor

Was really appreciative of all the staff especially Peter, who were very helpful. Then on the last day met Lee who was super unfriendly and even rude - my ‘good morning’ was not returned, and I’d greeted her not once, but twice. Then was straight up unhelpful when I asked for a slightly late check out. Plain no - ‘room has someone checking in’ when hotel is obviously very low on occupancy(so why do they need that particular room??). Most hotels would at least allow an hour of extension in such a case, but no not her. And check out time is a very early 10am!

Dear Lis_spore, Thank you for the time spent to review our hotel. I'm sorry you did not find our staff member helpful in relation the request for a late check out, we are currently at a higher occupancy due to conference and events. We pride ourselves on our customer service try and assist with all hotel guests requests where possible. Although our checkout is at 10am there are resort facilities that the many guest utilise such as the minigolf course and dining options after check out. Kind Regards, Edith Smyth Assistant Manager

Très beau, très calme

Note TripAdvisor 5.0/5

rumtex Avis TripAdvisor

Sans conteste le meilleur hôtel de notre voyage. Certes un peu éloigné de Perth, mais tellement agréable, calme et reposant. Il y a une très belle piscine. Le soir, les kangourous prennent possession du golf et il est assez aisé de s'en approcher (jusqu'à un certain point bien sûr). Les bâtiments ne dépassent pas les 2 étages, l'aspect extérieur est très engageant avec beaucoup de bois notamment. Les chambres sont spacieuses, confortables et moderne. La literie de très bonne qualité. Il y a un restaurant un peu onéreux mais vraiment très bon. Nous avons pu profiter d'un buffet le soir de notre présence avec viandes, poissons, fruits de mer. Les français seront par contre déçus par les pâtisseries, mais comme souvent à l'étranger lol.

Pourquoi aller là ?

Note TripAdvisor 3.0/5

JC_Jubin_11 En famille - Avis TripAdvisor

Si vous ne jouez pas au Golf, peu d’intérêt d'aller a cet hôtel. Petites villas très basic, Hotel un peu vieillot, petite piscine, région Swan valley devenue une banlieue de Perth sans intérêt, resto Côté positif: 2 beaux Golf 18 trous et un bar/pub animé.

Un peu excentré, mais calme

Note TripAdvisor 4.0/5

PhP65 En famille - Avis TripAdvisor

Excellent endroit, au milieu d'un golf, mais au bout de la Swan Valley, donc bien excentré de Perth (45mn à 1h30) en fonstion des encombrements. Par contre calme, tranquilité et sérénité; le matin du départ à 5h, une famille de kangourous était sur la pelouse en face de la réception. Restaurant de bonne qualité, un peu cher pour des bourses françaises, mais au dessus du lot par rapport à ce que nous avons essayé sur la côte Ouest.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 191 avis 9.1/10 Site
  • 726 avis 7.4/10 Chambre
  • 535 avis 7.4/10 Service
  • 30 avis 4.2/10 Internet
  • 301 avis 5.5/10 Repas
  • 287 avis 7.9/10 Confort
  • 274 avis 5.5/10 Propreté
  • 157 avis 6.8/10 Petit déjeuner

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