Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.1/5 346 reviews

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Description

ALLSAFE approved hotel

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  346 reviews

TripAdvisor Rating  3.5/5  90 reviews

Cheap stay

Customer review rating 3.5/5

Ruilong W. Friends - Confirmed reviews ALL

Very good price and quality, but the wifi connection is really bad and the speed is so slow. Good price and service during the stay with welcome drink.

Dear RUILONG W., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are in the process of upgrading our wifi. We do apologies for the inconvenience it had casued you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Such an amazing hotel with a lovely outside restaurant/pool area

Customer review rating 5.0/5

R &. S. Couples - Confirmed reviews ALL

We really appreciate and love this type of architecture. The whole Queenslander type of look and charm that so represents FNQ. It's so refreshing especially being surrounded by so many large, box type of hotels. But in saying that, nothing was amiss, our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot too for cafes and the esplanade, whilst being quiet and relaxing. The breakfast buffet and dinner were excellent and had lots to choose from and was very tasty set in such a lovely, relaxing area overlooking the pool. All staff we encountered were only to happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you, we very much look forward to returning soon.

Dear Rocco D., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Great Location for What I needed

Customer review rating 4.0/5

Shane Business - Confirmed reviews ALL

I had a great experience on the whole - couple of issues (leaking Air Con and no Power for a few hours another night) but both issues were resolved to my satisfaction - no fuss. Any hotel can have issues like the ones I had - what puts Mercure Cairns apart from other hotels I have stayed in is how they dealt with it. Every staff member was friendly and appologetic (even though neither of these issues were their fault), the staff went above and beyond to resolve my issues. As I said this hotel was perfectly located for my needs as I was traveling on business it was not far from where I had to travel to each day, and a short walk to multiple places to eat for breakfast and dinner, only a few blocks from Cairns shopping centre as well

Dear SHANE O., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again we do apologies for the inconvenience you had to face during your stay. We very much value our guests, and the next time we will assure to do better. The power going off was for the whole city, The whole city lost power that day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Well located,eSy to get to promenade and CBD.

Customer review rating 4.0/5

Richard O. R. Families - Confirmed reviews ALL

Extremely pleasant reception staff. Pool lovely. You could increase hotel resturant use by leaving restaurant menu in reception/ pool area.People shy away from going into resturant to see same.

Dear Richard O'R., We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback with regards to the restaurant is well noted. We do have the menu displayed already in the reception and yes our guests use to have a look at it before heading to the restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurer Cairns Team

Such an amazing hotel with a lovely outside area

TripAdvisor rating 5.0/5

planetwonderer TripAdvisor review

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

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Other web-users rate our hotel

  • 255 reviews 8.6/10 Location
  • 363 reviews 6.6/10 Room
  • 309 reviews 8.1/10 Service
  • 23 reviews 2.8/10 WiFi
  • 168 reviews 5.4/10 Cleanliness
  • 74 reviews 6.9/10 Vibe
  • 73 reviews 5.2/10 Value
  • 63 reviews 5.7/10 Breakfast

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