Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 3.8/5 1,020 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,020 reviews

TripAdvisor Rating  3.5/5  119 reviews

Customer review rating 5.0/5

Eileen S. Families - Confirmed reviews ALL

Very happy

Dear Eileen, Thank you for your kind words regarding our location and the helpfulness of our staff. We are pleased to hear that you had a happy experience during your stay with us. Regards Matt Juniper, General Manager

Customer review rating 3.5/5

Mckay B. Business - Confirmed reviews ALL

The room and location of the hotel were fantastic. It was quiet and centrally located to the esplanade (while staying back from the main row). It was easy to get to and from work. The only issue was significant problems with the Wifi on my second day. The first day worked fine- but the staff informed me there had been some resets on the second day (Tuesday 3 Nov). I was never able to connect again for the remainder of my stay - on my phone or on the 2 laptops I use for work. I talked with them again after trying - but they said it should be coming back.

Dear B., Thank you for sharing your feedback regarding your recent stay at Mercure Cairns. We are delighted to hear that you appreciated the fantastic room and our convenient location, allowing for a peaceful yet central experience. We sincerely apologize for the challenges you encountered with the Wi-Fi during your second day. We understand how essential connectivity is for our guests, especially for work purposes. While we strive to maintain a consistent service, unforeseen technical issues can sometimes occur. Please rest assured that our team is always available to assist in addressing any concerns during your stay. We value your comments and appreciate your understanding regarding this matter. Thank you once again for your feedback, and we hope to welcome you back in the future for an even more seamless experience. Regards Matt Juniper General Manager

Customer review rating 3.0/5

Eve H. Couples - Confirmed reviews ALL

We did not learn that the restaurant and bar were unavailable for our stay until a few days ahead. This had a major impact on our assessment of the hotel. The WIFI was also terrible.

Dear Eve, Thank you for your feedback. I regret to learn that the closure of our restaurant and bar affected your experience, and I apologize for any inconvenience regarding the Wi-Fi quality, though we have just had this up-graded too. Your comments are valuable, and we appreciate them. Regards Matt Juniper

Customer review rating 2.0/5

Grinsell W. Families - Confirmed reviews ALL

My Sister was in room 212. All she was able to hear, upon returning for the night, was running water from elsewhere in the building. The Night Manager moved her across the hallway, and in that room the air conditioner wasn't working. This may be expected in a "back blocks" establishment, but certainly not at the Mercure! My sister had virtually no sleep on saturday night.

Dear GRINSELL, We very much appreciate your comments regarding your stay at the Mercure Cairns. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Matt Juniper, General Manager

Customer review rating 5.0/5

Mitzi J. Friends - Confirmed reviews ALL

Had a very good three night stay.Good check in, friendly and helpful reception staff, great comfortable bed and bathroom with rain shower and spa bath. Good location.

Dear Mitzi, Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed our loft rooms and appreciated the comfort of our amenities, as well as the service provided by our reception team. Regards Matt Juniper, General Manager

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Other web-users rate our hotel

  • 420 reviews 8.2/10 Location
  • 761 reviews 6/10 Room
  • 620 reviews 7.7/10 Service
  • 87 reviews 1.1/10 WiFi
  • 311 reviews 5.1/10 Cleanliness
  • 232 reviews 3.5/10 Food
  • 128 reviews 6.1/10 Vibe
  • 127 reviews 6.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.