Dear Mr. H., Reading that every part of your stay felt like A. 10/10 was such A. wonderful compliment for the team. We are so pleased that you enjoyed the warm welcome, comfortable room, cheerful and helpful service, varied breakfast, as well as the pool and beautiful views. A. special thank you as well for recognising Mr. Beam — we will make sure your kind words are shared with him personally. It means A. great deal to know that you are already thinking about staying with us again on your next visit to Phuket. We will be very happy to welcome you back to Naithon and hopefully make the next stay just as memorable. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. S., We were delighted to receive your perfect score and to know that you had such an excellent experience with us. Your comment that we are A. “true five-star” hotel is A. wonderful compliment, and we are especially pleased that the service from our team stood out during your stay. Thank you for your kind words and support. We look forward to welcoming you back to Naithon for another fantastic stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. A., We were delighted to know that you enjoyed the peaceful and relaxing atmosphere of our resort, as well as the cleanliness of the hotel, the beautiful room views, and the service provided by our team. We are also very pleased that you appreciated our sustainability efforts and rated them so highly. Your kind words about having such A. wonderful experience mean A. great deal to us and will be warmly shared with the team. We look forward to welcoming you back for another quiet and memorable stay in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Afnan S. O. G., It was a pleasure to learn that your two-day stay exceeded your expectations and that you enjoyed the comfort of our rooms, relaxing spa experience, beautiful views, and the flexibility and responsiveness of our team. At the same time, we are sorry that our dining options did not fully meet your expectations. Your comments regarding the limited restaurant choices, the variety of breakfast and lunch selections, as well as the need for more halal dishes and improved food quality at Vero, have been shared with our Culinary and Food & Beverage teams for careful review. Your feedback is valuable in helping us enhance our dining experiences, and we hope to welcome you back for an even more enjoyable and complete stay in the future. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. K., It was wonderful to read about your exceptional stay in Room 334 and to know how much you enjoyed the breathtaking ocean view. We are delighted that our security, reception, service, cleanliness, location, and beautiful surroundings all left such A. strong impression. It is also lovely to know that you enjoyed the room’s thoughtful arrangement, your relaxing spa experience, our laundry service, and the variety and flavours of the breakfast buffet. We appreciate your important comment regarding the need for clear confirmation of halal food options. Your feedback has been shared with our Food and Beverage team to help ensure that dietary information is communicated clearly and confidently to our guests. Knowing that you would happily choose to stay with us again is A. wonderful compliment. We look forward to welcoming you back to our beach house for another unforgettable ocean-view escape. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. A., It was A. pleasure to learn that you had such A. comfortable and enjoyable stay with us. We are delighted that you found every aspect of the resort beautiful and appreciated our commitment to sustainability. Your wonderful recognition of the team member you kindly mentioned will also be shared with them personally. We hope to welcome you back to our beach house for another memorable experience in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Manar A. M. A., We are delighted to know that your stay with us was both comfortable and unforgettable. It is wonderful to hear that you enjoyed a unique experience and the excellent service provided by our team. Your special recognition of Abdulkarim is greatly appreciated, and we will be very happy to share your kind words with him. We are sure he will be delighted to know that his genuine care helped make your stay even more memorable. We look forward to welcoming you back to our Beach House for another wonderful experience in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Faris A. A. A., We are pleased to know that the warm and friendly service provided by our team was A. highlight of your stay. Your perfect scores for our team, check-out experience, and Wi-Fi are greatly appreciated. We have also taken careful note of your comments regarding the condition of the building and the flooring in your room, as well as your preference for A. wider variety of dining options. Your feedback regarding cleanliness, breakfast, and our sustainability efforts has been shared with the relevant teams as we continue working to enhance the overall guest experience. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear A., Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you had a pleasant overall experience and that your arrival, check-in, cleanliness, our team, check-out, and Wi-Fi all met your expectations. At the same time, we sincerely regret to learn that our breakfast selection did not suit your preferences. Your comment regarding the need for more variety and more international food options is well noted and has been shared with our culinary team for further review and improvement. We truly appreciate your constructive feedback, as it helps us better understand our guests’ expectations and continue enhancing the dining experience for all tastes. We hope to have the opportunity to welcome you back to our Beach House for a more enjoyable experience in the future. Warm regards, Brett Wilson General Manager

Dear I., We truly appreciate your perfect rating and are pleased to know that you enjoyed our strategic location close to the beach, as well as the nearby local conveniences such as massage shops, cafés, and markets. At the same time, we are sorry to learn that our breakfast did not meet your expectations, particularly in terms of taste and value. Your comments are well noted and will be shared with our Culinary and Food & Beverage teams for further review, as we continuously look for ways to improve both the quality and overall breakfast experience for our guests. Thank you once again for staying with us and for sharing your honest feedback. We hope to have the opportunity to welcome you back to our beach house again for an even better experience in the future. Our Beach House – Your Holiday Home Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear A., Thank you very much for your wonderful feedback and for sharing such kind words about your stay with us. We are very happy to know that you felt well taken care of and that our team’s professional service left such A. positive impression. It is especially meaningful to hear that even when A. small issue occurred, the team was able to respond and assist you well — this is exactly the level of care we always hope to provide. A. special thank you as well for recognizing Pinky, Sofia, and Kooka. They will be truly delighted to know that their service helped make your experience even more memorable. We also sincerely appreciate your recognition of our sustainability efforts. Your support means A. great deal to us as we continue to care for both our guests and the beautiful environment around Naithon Beach. Thank you once again for choosing Pullman Phuket Arcadia Naithon Beach. We would be very happy to welcome you back for another relaxing and enjoyable stay. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager

Dear Fawaz F. T. A., Thank you for choosing to stay with us and for sharing your feedback. I am glad to hear that you found your accommodation comfortable and "nice"—providing a relaxing sanctuary is always our first priority. I appreciate your candid comments regarding the resort's transportation and the desire for more privacy. Our unique clifftop location offers stunning views, but we recognize that navigating the hillside can sometimes feel a bit complex. We are currently looking at ways to optimize our shuttle frequency and refine our guest transport to ensure it feels both effortless and exclusive. Your feedback is incredibly helpful as we strive to perfect the balance between our resort’s natural beauty and the seamless mobility our guests expect. We hope to have the pleasure of welcoming you back in the future for an even smoother experience. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear MsHaya M. A. A., Thank you very much for taking the time to share such detailed feedback about your recent stay with us. We truly appreciate your honesty, and we are very sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the discomfort and disappointment you encountered. We are particularly concerned to hear about the issues with the bed linen, odors, and overall comfort of your room. This is certainly not the standard we aim to deliver, and your comments have been shared with our Housekeeping and Management teams for immediate review and corrective action. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short during your stay. We are also very sorry about the unpleasant experience you had with our buggy service. The behavior you described is not reflective of our service values, and we sincerely apologize for the rudeness and inconvenience you faced, especially while handling your luggage. This matter has been raised with the relevant department to ensure proper training and supervision moving forward. While we are pleased to know that you found the lobby appealing and that the room itself was clean, we deeply regret that many aspects of your stay caused frustration and led you to decide not to return. Your feedback is extremely valuable to us, as it highlights areas where we must improve in order to provide A. better experience for our guests. Once again, we sincerely apologize for the shortcomings during your visit. We hope you will allow us the opportunity to regain your trust in the future and provide you with the level of comfort and service that you truly deserve. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Khalid M. B. A., Thank you for taking the time to share your feedback. We are deeply concerned and sincerely apologize for the multiple issues you experienced during your stay, including the power outage, cleanliness concerns, and any inconvenience caused by our service. This is certainly not the standard of experience we aim to provide at Pullman Phuket Arcadia Naithon Beach. Please rest assured that your comments have been escalated to our management team for immediate review. We are taking steps to address these issues and ensure that such experiences do not happen again. We would greatly appreciate the opportunity to discuss your stay further and work toward restoring your confidence in our hotel. If you are open to it, please contact me directly so we can personally address your concerns. Once again, please accept our sincere apologies, and thank you for bringing this to our attention. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Fareed A. M. A., Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your stay with us was “exceptional” and created unforgettable memories. Your kind words mean a lot to our entire team—they will be delighted to know they helped make your experience so special. It was a pleasure having you and your partner with us, and we look forward to welcoming you back soon for another memorable stay at Pullman Phuket Arcadia Naithon Beach. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Ahmed N. A. A., Thank you for taking the time to share your feedback. We are pleased to hear that many of our team members were able to make a positive impression during your stay. At the same time, we sincerely apologize for the challenges you experienced at check-in and with your accommodation. Your comments have been shared with the relevant departments to ensure we improve the ease of access, guest experience, and overall service. We hope to have another opportunity in the future to provide you with a seamless and enjoyable stay, where every aspect meets the high standards we aim to deliver at Pullman Phuket Arcadia Naithon Beach. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Fahad K. D. Z. H. A., Thank you very much for your wonderful feedback and perfect rating! We are delighted to hear that you enjoyed your stay with us, from our friendly front desk and hotel team to the cleanliness of your room and the Italian restaurant. We also appreciate your comments regarding the buffet options and will continue to look for ways to enhance variety for our guests. We have shared your kind words with our team, especially Khun Abdulkarim (Khun Leem), and he asked us to say a heartfelt thank you to you for your compliment. It was our pleasure to have you with us, and we look forward to welcoming you back to Pullman Phuket Arcadia Naithon Beach for another memorable and relaxing stay. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Ibrahim A. S. A., Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and found our team consistently warm and welcoming. Your compliments will be shared with all our colleagues—they will be thrilled to know their smiles made your stay special. We understand your sadness about the upcoming temporary closure. Please rest assured that we hope to welcome you back in the near future for another memorable stay at Pullman Phuket Arcadia Naithon Beach. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Abdullah K. A. A., Thank you very much for sharing your kind feedback regarding your stay at Pullman Phuket Arcadia Naithon Beach. We are delighted to know that you found our resort comfortable and enjoyable, and that you plan to return—your words truly motivate our team. Regarding the deposit, please kindly note that it was A. temporary guarantee hold and not A. charge. Typically, this guarantee is automatically released back to your credit card by your bank within A. couple of weeks. We appreciate your patience, and it should reflect in your account very soon. We truly look forward to welcoming you back for another memorable stay at our resort. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach