Pullman Brussels Centre Midi 4 stars

Customer review rating (ALL Rating) 4.4/5 2,167 reviews

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Pullman Brussels Centre Midi - Image 1
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Place Victor Horta 1, 1060 BRUSSELS, Belgium

Description

Hotel extras

  • Premium location in the heart of the international station with direct access to the Eurostar

  • Modular floor dedicated of 1,000 m² sqm for meetings and events. Advanced technology.

  • Treat yourself with our delicious half-board offer to choose in the « Package rates »

  • 24/7 security on premises

  • In the city center, direct access to the historic heart as well as its airports

Our accommodation(s)

Hotel location

Pullman Brussels Centre Midi

Place Victor Horta 1
1060 BRUSSELS
Belgium

GPS:50.837159, 4.335871

Telephone
Fax +32 2 528 98 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Victor Restaurant

International Gatronomic Cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,167 reviews

TripAdvisor Rating  4.3/5  2,447 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Jane W. Couples - Confirmed reviews ALL

Very comfortable room, good breakfast although gluten free options very mixed over our 5 day stay. Bread, waffle & muffin choices on display on last day, but nothing on Saturday & Sunday so had to ask & wait for GF bread to arrive which seemed to take a long time.

Customer review rating 0.5/5

Long K. C. Friends - Confirmed reviews ALL

I am writing to formally lodge a complaint regarding my recent stay at your hotel from May 12 to 14, under reservation number PFWPBZNZ. What was supposed to be a comfortable and enjoyable experience quickly turned into an extremely disappointing and distressing ordeal — one that has severely impacted my perception of both your hotel and the Accor Group as a whole. Upon check-in on May 12, I was assisted by your staff member Abdel, who swiftly assigned us to Room 933. That was, unfortunately, the beginning of a nightmare. The moment I entered the room, I immediately noticed that the air conditioning was malfunctioning, the ventilation was poor, and the bathroom exhaust fan was not working. Even more shocking was the fact that the room was clearly not properly prepared — it lacked even the most basic amenities, such as bottled water. I promptly approached the front desk and spoke with Abdel, who assured me there was no issue and promised to send someone to check the air conditioning. He personally came to the room, made some adjustments, and told me not to worry — he insisted that the issue would be resolved while we were out exploring Brussels. However, upon our return that evening, the room remained oppressively hot and uninhabitable. I was struggling to breathe. I went to the front desk again, where I was helped by Andy, who — shockingly — found no record of any complaint or request related to the air conditioning. I had to explain everything from the beginning, and only then was the issue taken seriously. Andy promptly arranged for maintenance, confirmed the air conditioning was indeed not working, and relocated us to Room 637, even going the extra mile to add an extra bed for the three of us. Although Room 637 still had issues (such as a missing shower door), I deeply appreciate Andy’s professionalism, empathy, and swift action. Without his help, I genuinely believe I might have been forced to spend the night on the streets. It was a humiliating and utterly unacceptable experience, especially for my first day in Belgium. The next morning, I again spoke with Abdel, who provided a series of excuses, claiming that the air conditioning could not be operated by hotel staff. Yet, this contradicts both his earlier actions and the fact that maintenance later confirmed the system was broken. More disturbingly, Abdel failed to communicate any of this to his colleagues, leaving us in a vulnerable and extremely frustrating position. Abdel assured me a new room would be ready for us when we returned, and specifically said we did not need to move our luggage, as it would not be touched without our consent. Again, I made it very clear that fixing the air conditioning was our only priority, as the previous room was completely uninhabitable. When we returned, we were moved to Room 931, which finally had a functioning air conditioning system and was otherwise acceptable. But to my shock, our luggage had been moved without permission, and worse still, the cold cuts and yogurt we stored in the refrigerator were left out at room temperature in Room 637, spoiling the food completely. This is a waste and utterly unacceptable. I raised this issue immediately, and your supervisor Kenneth handled the matter with commendable professionalism and patience. He promised to investigate, offered potential compensation options (e.g., points refund or other remedies), and assured me that a manager would follow up with me via email as soon as possible. Yet, over 24 hours have passed, and no one has contacted me. This experience has been, without exaggeration, the worst I have ever had with any hotel under the Accor Group. I paid a premium price for substandard service and a deeply distressing experience. I am left wondering how a hotel of such repute can operate with such inconsistency and disregard for guest wellbeing. I simply asked for a room with functional air conditioning, and instead, I was met with neglect, miscommunication, and unnecessary stress. While I am grateful for the efforts made by Andy and Kenneth, the mishandling by Abdel and the overall failure in coordination have left me completely disillusioned. I will no longer recommend your hotel to friends and family, and I am strongly reconsidering my loyalty to the Accor Group. I demand a thorough investigation into this incident and a formal response to my complaint. No guest should have to endure what I went through.

Customer review rating 2.5/5

Aron E. B. Solo - Confirmed reviews ALL

Sorry but the hotel is so damaged. The staff is very unprofessional and it’s so noisy. Plus the room was extremely warm. You couldn’t open a window and the air conditioning didn’t help.

Customer review rating 5.0/5

Liliane C. E. A. Couples - Confirmed reviews ALL

Nous avons apprécié la situation au sein de la gare avec un accès direct sans passer par la rue et le très grand calme dans la chambre. La literie très douillette et le design de la salle de bains.

Customer review rating 2.0/5

Paul D. Couples - Confirmed reviews ALL

-Je jour de mon arrivée j'ai demandé un peu de scotch pour sécuriser une de mes vitres de voiture vandalisée, réponse pas de scotch à l’hôtel. - Personnel de l'accueil complétement indifférant - TV de la chambre s’arrête en permanence pendant tout notre séjour malgré mes demandes à l'accueil - Prix du parking à 45 € jour c'est injustifié et inacceptable - La qualité du petit déjeuner (BOF sans plus) et SVP changé de boulanger le pain baguette est horrible - L'environnement de l’hôtel et l'insécurité qui y règne ne nous donne plus envie de revenir

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Other web-users rate our hotel

  • 1,586 reviews 8.9/10 Location
  • 2,008 reviews 7.3/10 Room
  • 1,695 reviews 8/10 Service
  • 31 reviews 7.3/10 WiFi
  • 727 reviews 7.8/10 Breakfast
  • 654 reviews 6.8/10 Cleanliness
  • 8 reviews 1.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.