ibis Paris Opéra La Fayette 9ème 3 estrelas

We stayed in this hotel for 4 nights for a vacation. It is incredibly convenient to the Montmarte restaurants, shops, and a little grocery store around the corner. The fellow who checked us in was very friendly, but he misunderstood our question about whether breakfast was included or not, so we ended up assuming that breakfast was complimentary each day, but it was not. When we were checking out, we were surprised by the breakfast buffet charges and asked the clerk to speak with his manager. The manager was Prisca and she immediately came out of her office and listened to our issue. She said that the first clerk who checked us in was brand new and therefore incorrectly told us our breakfasts were complimentary. Throughout our interaction with Prisca, she listened fully and told her rationale without being condescending or rude. She ended up only charging us for half the breakfast charges that our family incurred. We were happy that she gave us a break, but the nicer part was that she always stayed professional and pleasant and said she would retrain the clerk. After this interaction that could have turned negative, Prisca was kind enough to still help us book a large shuttle van and made sure that it arrived on time and we understood the pricing. We appreciate hotel staff like Prisca who are gems in the service industry. We won't hesitate to come back for another visit in the future.

Very convenient location and accessibility.. room service and reception are very good and welcoming.. Daniel was much helpful in keeping the stay pleasant.. breakfast .. requires additional varieties to ease the stay .. in general it was pleasant stay.

Incredibly basic room. We booked it hoping for a clean room. The room wasn't bad, but "clean" was not 100% how i would rate it, the room n3eded to be futher cleaned, specifically the shower and sink. None ok f the AC outlets provided fo4 usb ports, making it very difficult for us to charge our phones. Good location, not a bad hotel, just not anything to rave about.

I stayed 2 nights in November with friends. We rented 2 double rooms with single beds. One was clean and quiet and the oder one was clean as well but it had a terrible smell coming from a pipe in the toilet... The location is just minutes away to the opera and many other important buildings to visit in Paris. There are restaurants nearby and a supermarket just around the corner. All Personell speak English, and they were very friendly and helpful. The elevator is tiny but it works perfectly. Wifi was for free and it always worked fast. I would recommend this hotel for a short stay.

IBIS is the well-known brand of the Accor hotel business. They have different brands for different budgets. Branded hotels do give you a good idea of the standard. The hotel is situated between in a busy area with plenty of local shops and restaurants close by. There are three metro stations within a short walk. Buses pass regularly on adjacent streets. The hotel reception area is followed by a covered atrium in which the rooms surround and look down. It seems to me that, like many European hotels, the building is made up of a number of buildings. The room was clean had storage space for our luggage. Large shower but no bath. Odd omissions. It had one small bin in the bathroom. I expected a bin in the main room. There was no shaver electrical point. Breakfast was available at an additional charge. No more expensive than other local places. You don't get a small kettle to make tea or coffee in the room. The TV is just the on-air French channels. No cable or Netflix. However, the hotel is a budget option. Adjust your expectations. Staff were friendly and helpful. Spoke English. I would stay here again.