Mercure Paris Opéra Faubourg Montmartre Hotel 4 estrelas

Arrived there on time, online checked in. There was a group of 30 people already waiting for their rooms. As I understood that since I had received a sms saying,"your keys are ready, we are waiting for you" I assumed that I would not have to wait in such a queue to get the room keys. When I approached the desk, only 1 person working there, I was told. As you can see I'm helping these other people first. You must wait your turn. I told the lady, I had done online check in and my keys must be ready. So are you sure that I should wait? She rolled her eyes and in the most condescending way told me that she is going to help the group first. I had to wait about 40 minutes. Now, I have checked in, in groups many times. Either the keys for the whole groups are ready before the group arrives. Or if the group arrives unannounced the group has to wait, as the normal guests must not be made to wait. This was very rude of the staff and made me look as if I have come to stay at a hotel for the first time and I lack all civic sense. I shall never visit this hotel again.

Having stayed in the Mercure in Lyon and another Paris location we were disappointed with this property. The staff were very helpful but our room (410) was minuscule even by Paris standards and the walls were so thin that we could hear people coughing in the next room. The decor (supposedly in keeping with the Art Deco theme) was drab although the room was clean and the bed comfortable.

This was a nice hotel with a good breakfast buffet (extra cost). A bit of a walk to the metro, but not too bad for getting around Paris. I like smaller, cozy hotels so this was nice and the staff was very helpful and friendly. The only downsides were the occasional street noise and the room was rather warm even with the air conditioning -- it would never cool down to a comfortable temperature.

Perfect location for a business trip in Paris. Neighborhood is filled with very nice restaurants, shops & give a perfect access to all the different mean of transportation such as the RER, the metro or buses

It's a nice hotel in the center of Paris and provide good value for money. The breakfast is simple but decent. I will recommend it if the plan is to stay visit Paris for most part of the day and stay in hotel at night.

Room was small, but for me (single person) it was perfect because of the location. Within walking distance of everything: the Gare du Nord station, theatre district, La Marais, Norte Dame, etc. Only problem was the tiny/cramped elevator. Plenty of Asian restaurants around for cheap food.

First, you can heard all the noisy from outside in your room Second, the room was so small that I couldn't even open my bag Last, overall facilities were the worst Even free water supplies did not add up everyday

it was great, great location. staff could be more smiley, or like happier. we were not always greeted when we left the hotel or when we came back. we did not have breakfast since we wanted to experience different breakfast types in Paris. the location to bus stations are excellent. first day we walked then we realized that bus would be easier.

Very Small room for 2 persons no space for the luggage no wardrobe for the clothes. Don t seem a 4 star hotel .breakfast ok .check in and check out ok.very High price regarding the quality of the hotel

First time inParis. This hotel was excellently located. The size of the hotel was small but the quality and service excellent. The breakfast each day was a treat. The staff were very helpful. The rooms were clean and delivered a comfortable stay. Highly recommend

I booked with breakfast included deal through mercure official web for 5nights for my business trip. After booking, they starting to tell me that breakfast is not included. Every time When I correct them that the price should be breakfast included, they just said "Yes it was just a misunderstanding and actually breakfast is included", or "Do not woory We will re-check at check out". when I did my check out, I showed my booking confirmation where it is clearly written that the price is included breakfast, and the man at the reception confirmed that the breakfast was included and everything OK. As soon as I left the hotel to get the taxi, I received invoice by e-mail which is shown higher price because there was additional charge for the breakfast. I can not believe how this hotel could make me feel bad and distrust of Accor group organisation.

We had to stay in Paris one night on our way to a small village in South of France. We arrived Monday evening. We grabbed the opportunity to meet a French friend for a late dinner. We had picked a very nice location in Paris, she said, and it was a lot of nice places to choose between. We ended up in a nice and cosy restaurant, Le Floquilfil, just 10 meters from the hotel. When we returned to the hotel we had a night cup in the nice bar by the reception. The room was nice and clean. All in all, it was a very pleasant stay with exceptionally nice service. We felt very welcome and, with no doubt, we will recommend this hotel in Paris.

It is not far from Opera station and very close to Grands Boulevards. You can find lots of restaurants including Hard Rock Cafe Paris in this neighborhood. Lots of tourist destinations are within easy access of the hotel. Room is tiny, but It was not bad for staying one night.

Stayed here in Jan 2014. Was good value for money. Clean. Attentive staff. Quiet. Nice but small rooms. Bathroom was particularly nice. Lots of restaurants in the area. Near the Gare du Nord. 😊😊😊😊😊😊😊

It is one of the better Mercure's in Paris and one of the better ones I have stayed in. The breakfast spread is good and so are the rooms. The staff are helpful and the hotel is 15 min walk from the Opera/Madeline. Like all Paris rooms the rooms are quite small though the bathroom is decently sized. The housekeeping though is quite poor since the room and bathroom were not cleaned as well