Hotel Mercure Paris Opéra Louvre 4 estrelas

I didn't feel secure at all and I was stolen! They picked from my room my smartphone charger and 250 EUR. There was no feed back from the staff. Noone wanted to communicated. I asked for the manager and for 2 days he didn't show up. It was not only my room that was stolen but another toom on the same day!

Location is good and staff is welcoming. There was some construction work in the opposite building so it can be a bit noisy. Would suggest to avoid top floor during summer to avoid the heat. Would definitely recommend this hotel for staying.

I spent 2 nights at the Mercure Opera Louvre. I found the location very convenient to the sights and the room to be comfortable (small but taverna for Paris). Forget about akin the staff for anything (reservations, recommendations, directions,...). Any request seems to be an inconvenience for them.

Hotel located in a good area, nice interior. Very bad quality of service - reception staff, housekeeping staff, amount and quality of food during breakfast, zero hospitality, zero respecting of Mercure standards.

Nice hotel perfectly located good breakfast. Almost perfect. Except that when they forgot to fill our minibar the man at te reception told us that free minibar means that you have to pay if you ask for a bottle of water. He didn't even check if I had a loyalty card which entitles me for free soft drinks. After some bitter discussion (which do not like) he gave us a bottle of water. I stayed in this hotel already several times. This is the first time we were not completley happy.

this hotel was in the most perfect location and central to everything. a few steps away from the metro/bus but most sights to see were well within walking distance. staff was very friendly and helpful throughout my stay. I will definitely be back

Hotel is in between Louvre and Opera which provides easy access to the museums and shopping. Regular room is quite cramped but clean. We were upgraded to the MPrivelege room for 2 nights which was quite spacious.

Unfriendly, badly trained staff with low motivation and attendance. Breakfast buffet o.k. but not regularily controlled and therefore many things had to be asked for. When I asked a waitress about the missing coffee capsules she had the impertinence to send me to the adjoining breakfast room where there were no capsules neither and the coffee machine not working at all..

This hotel is in a great central location, the reception staff were very friendly and accommodating and we could walk to wherever we wanted to visit BUT the hotel is definitely NOT a 4 star. Our room had NO NATURAL DAYLIGHT due to construction work - room 101, supposedly a superior really should be out of service. We couldn't open the window for fear of getting dust from the construction in our room. The most frustrating part was I wasn't made aware of this at booking stage. Had I known about this we probably would have looked else where. Breakfast was nice and fresh, however there wasn't really much seating and it felt like everyone was fighting for a table. Would I go back?.... if the price was better and I was able to see the light of day yes. Just a shame this weekend wasn't the best of experiences

We came back to this hotel for a short vacation, because we enjoyed so much our stay in August 2018. Unfortunately, rooms with a terrace were unavailable at the time because of ongoing renovation of hotel’s facade, so we stayed in a privilege room instead. That was a bit disappointing, but the room was actually fine. By the way, it’s larger than a room with a terrace. The staff were nice and friendly. The construction activities did not disturb us at all. However, this time the staff lacked attention to details... for instance, our minibar was not always fully refilled (juice or coke might be missing). In addition to that, they didn’t deliver a preordered bottle of champagne to our room upon arrival. When we went to reception to check, they couldn’t find it in our booking (although we booked via the Accor site, so it should be directly in the system). The receptionist doubted that we had ordered it at all. Only when another, obviously more experienced staff member joined the receptionist, they were able to find the order and arrange the delivery to our room. That definitely was not a nice beginning of vacation. Apart from that, it was a great stay and definitely the hotel is a good value for money (although we missed our terrace room a lot :) ).

I’m a platinum Accor Hotels member and I normally get an upgrade if available. I was lied to by the hotel members about the upgrade being available to a room I specifically asked for. Another member kindly helped me and got me upgraded in the end for a fee. Once I got upgraded, the room had builders working outside the window with scaffolding. They could see inside the room and were constantly banging on the roof in the early morning which meant I could not sleep. The room should have not been made available for guest stays with under those conditions.

We were quite disappointed with the hotel. It is hardly an Ibis with a Mercure brand and a high price for the quality delivered. All facilities quite tight, insufficient number of employees, therefore service level is low in spite of the efforts of some employeees. Breakfast poor and many times with items missing (including simple things as butter!). No restaurant, no bar. Reception area very tiny.

A room so small that it was impossible to walk past my wife unless it was by the door. Only one member of staff when checking out so took 30 minutes as she dealt with 2 other guests. Worst hotel I’ve stayed in for many years

This Mercure is worth a recommandation. Location is very good to visit the centre of Paris. The staff is very friendly and they know to give service and to solve problems in a very nice way. Next trip will be in the same, nice, Mercure!

Excellent location, friendly and efficient staff. A short walk to the Louvre and the Metro is round the corner. Room on the small side but bed very good for a good night's sleep. Also although on the first floor there was no noise from the street. A little pricey.