Hôtel Mercure Paris Opera Grands Boulevards 4 estrelas

We arrived early and the front desk took our bags and gave us instructions on the metro, bus and walking nearby. It was really a perfect start. Our suite was beautiful and quiet. The breakfast was awesome and my husband said the best eggs he has ever had. All the staff was very friendly and helpful. A special thanks to the manager!

Nice room and, as usual, excellent personnel attitude from accord group. This will likely become our usual spot for when in Paris for work or as a couple. The place is surprisingly calm for the location.

stayed 3 nights at rates from EUR330~360, standard room. Only 1 bottle of 500ml mineral water for the entire stay. The hotel says they do not provide bottled water for each night of stay. The taxi that has been called by the hotel is not the same as the one you hail in the street and has no meter and is very expensive, so make sure to ask for the ordinary taxi. There is no particular view from the room window and the street was noisy until late at night (music, people partying etc). Other than these points, the room was small but clean, the air conditioning was working, service was good and breakfast was ok for the price.

Booked a two-night stay at this hotel and on the second day there was a problem with the toilet. I addressed the problem with the receptionist who promptly offered to move us to a different room. the new room turned out to be even bigger than the one we had. Overall, very friendly and helful reception. Would definetely stay again.

Came very late in the night and got room no 602. It was a damp smell when we came into the room. Then we felt it was very wet on the carpet. No wonder about the damp smell. Had to change room. It took almost 45 min to change in the reception (02.00). Staff didn't know to say hello/bonjour. Not very serviceminded. We were unlucky that the elevator broke down after 1 day. Didn't get fixed for the rest of our stay (4 nights). Stayed in 5th floor...

The hotel was conveniently placed near to the Opera and Saint Denis regions, close to the Gare de l'Est and the Metro network. Rooms were small, but clean and well-equipped, although there was some disturbance from the courtyard early in the morning from people living around the hotel. We elected not to have the breakfast, but otherwise the bar was convenient. Staff were very helpful and friendly and the level of English was very good. We enjoyed the stay.

Comfortable and spacious room overlooking a peaceful courtyard despite the hotel's close proximity to the Grands Boulevards. Public areas a little limited but a good breakfast served in the hotel's well restored vaulted cellars.

From check in to check out I can't fault this hotel. Very friendly staff and excellently appointed room. I would definitely recommend it and will certainly be staying there again. Handily placed for Gare du Nord and the area around Opera

Fantastic hotel with good location (close to the metro station) and wonderful, very nice, very helpful and very friendly staff. Interesting design of the room. Breakfast consists of hearty and delicious meal.

The hotel was in a nice area close to Montmartre, Rue Lafayette and very close to the metro. We stayed in the two bed apartment which was lovely. It had two ensuite bedrooms and a seating area with a kitchenette. Very spacious. The breakfast was great, with freshly squeezed juices. Would definitely recommend it.

Our trip was my husban's belated Valentine's present to go to the Prix de l'Arc de Triomphe horse race at Chantilly. I chose the hotel because we wanted to be close to the Gare de Nord, in a respectable area and I trust the Accor/Mercure brand. Our Privilege room was not ready at 12 noon as per the booking form but that was OK because we went to lunch and started our sightseeing. The good points of our stay were the location, the clean and quiet room, the room temperature and the comfy bed. The slight detractions from an excellent stay were the rude/unhelpful breakfast staff on the Saturday morning, the average cooked breakfast, the lack of hangers and storage space in the room and the flimsy paper cups for tea and coffee. The latter was very disappointing because one of the big selling points of a Privilege room is the Nespresso coffee maker. I realise that this is a minor issue but in a way it was more annoying because otherwise I really liked the hotel and it could have been an excellent stay. The rude breakfast lady said "Madame demande beaucoup" to her colleague after I had to ask her help politely for 5 things when the breakfast bar and crockery were understocked. Things improved on the Sunday and Monday after I complained.

The service was horrible, we arrived to the hotel early so the hotel said they would put our bags in a locked room. When we arrived back to the hotel at 6 pm, our bags were kept outside in the open of the lobby. They never cleaned the room, stained sheets, dusty cabinets, and dirty rugged, never vacuumed. We would bring our coffee up stairs, they kept the dirty cups. Stay at other Mercure!

+ The location of the hotel was a good 5-8 minute walk to 3 Metro Stations which made moving around Paris tourist spots very accessible. + The very accommodating front desk staff who made sure we were comfortable while waiting for our room. The front desk staff were always willing to help. - The privilege room didn't feel like one since it not in the main building which we found kind of strange. The mini bar (refrigerator) was inside the clothes closet --- even more strange. We've stayed in other privilege rooms of other Mercure Hotels and this was definitely not what we expected. There was even an unpainted portion of the wall above the door which gave us an impression that the room was not really ready for client occupancy. It was quite disappointing.

We use this hotel frequently. A ten minute walk from Gare Du Nord instead of an hour in the taxi queue. It has an intimate feel of a boutique hotel. Nothing is too much trouble for the staff who are friendly and competent in equal measure. We are returning next week for some more of the same.

We visited Paris to watch Rugby and see the sights. We chose the hotel because of its location and value for money. The reception staff were friendly and helpful throughout. The hotel is relatively small and compact but the room we had was excellent and a good size and kept clean with fresh bed linen and towels as required.. It was nice to have tea and coffee facilities in our room which we wouldn't normally expect in a European hotel. The breakfast was self-service but had a great variety of foods including eggs, bacon and sausages. The lady in charge of the breakfast area was pleasant and helpful and ensured that there was plenty of freshly available food.