ibis Bogota Museo 3 estrelas

The price is cheap and I choice the ibis as I wanted a late room check out due to catching a flight and that all went to plan. It is also in a really good location walking distance or cheap Uber to everything central Bogotá. The room is some what basic, think Travelodge. Also what stopped me giving four star is there drink lists has old prices so I paid more then I expected for a few cocktails and I think this is some what poor. The staff told me it had been like that for months and they had told management multiple times, but nothing has happened, get to it managers. That said for the price I paid for my one night stay it was reasonable value but to me this is very much a one night stop over kind of place. Ahh and there a couple of okay eating places right across the road rather then having hotel food if you have just landed in town.

The good thing is breakfast; the staff is friendly. Walkable to transport. My flight from the USA landed late at night; I emailed them and told them about this; still, they did not hold the room even though I paid in full; had to wait a couple of hours. Next, the room is small; it looks cheap. Rooms don't have good sound insulation; you can hear the street noise even from high floors

My second time staying at an Ibis; LOVE these properties. The rooms are very basic but you'll have what you need. The property is fun and stylish, staff was helpful (including arranging midnight airport transportation for us) and there's a full service bar and restaurant. The breakfast buffet has an amazing selection of dishes; I wish hotels in the US offered breakfasts like this! The National Museum right across the street is well worth a visit and you're a short drive to Monserrate and Candelaria.

I have mixed feelings about our stay, and customer service left to be desired. With this being said there are various positive attributes to the hotel likes it’s location and comfortable beds. They were venues like a pharmacy; stores, restaurants, and fast food nearby. They were very good, affordable, and accessible. Additionally, the housekeeping, restaurant staff and service were good but NOT the reception/front desk. Our reservation was confirmed to include breakfast. However, the hotel would not honor this despite paperwork and taking to booking.com (a two hour call). The rate that we were charged for breakfast was also different from the rate in the paperwork we had. The first face you see upon checking in is your introduction to a new country and it’s people, it should, in my opinion, be a pleasant one. Especially after being exhausted due to many hours of traveling. The front desk staff was young and again, in my opinion, inexperienced and detached/uninterested in interacting with customers—I think that they can use additional training. Valentina was our first encounter and she was unempathetic, if not unpleasant. She didn’t seem interested in helping us solve the issue and was texting during our interactions. When we called from upstairs, we couldn’t reach her (reception) , and had to go downstairs in person. Our safe was not working the whole time we were there. We informed the front desk and they never fixed it (we were there 4 days). In sum, overall the hotel was not bad, it was centrally located and I would consider returning, but with reservation/hesitation!

Impersonal service and barely have what you need. You enter and leave the hotel without receiving a response to the greeting from the workers. The hotel doesn't have a fridge. In the bathroom they do not offer the minimum necessary towels. Rooms are small and a bit dark