Sofitel Bogota Victoria Regia

Sofitel Bogota Victoria Regia 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.7/5 577 comentários

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Descrição

Extras do hotel

  • La Cabrera, localização estratégica

  • Um ponto de partida perfeito

  • Alta gastronomia no Basilic

  • Biblioteca e salas de reuniões

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Sofitel Bogota Victoria Regia

Carrera 13 # 85-80, Cundinamarca
BOGOTA
Colômbia

  • TRANSMILENIO:  CALLE 85

  • De avião

    AEROPORTO EL DORADO A 16 km / 9 milhas - Transporte pagamento

GPS:4.669983, -74.053158

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

BASILIC - BAR GOURMET - RESTAURA

Descubra nosso restaurante Bistro Intenacional, inspirado pelos sabores do mundo com um toque colombiano, que tem como objetivo mostrar o melhor da gastronomia de ambas as culturas aos hóspedes. Café da manhã, almoço e jantar servidos.

Nossas acomodações

Nossos quartos luxuosos, contemporâneos e refinados foram projetados com espírito, alma e consideração, sempre com o conforto de nossos hóspedes em mente.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.7/5  577 comentários

Classificação no TripAdvisor  4.5/5  1.401 comentários

Certificado de excelência 2022

Bogota visit

Classificação TripAdvisor 5.0/5

Manfred R Avaliação certificada TripAdvisor

Absolutely a great hotel. The rooms are spacious and well-appointed. The entire staff is great. My wife and I were very satisfied. Comment: The TV is hard to operate and when you just turn it to TV, it switches back to the Sofitel start screen automatically which is annoying. There was a water problem that lasted about 1/2 hour. All in all, it was excellent.

Short stay in Sofitel Bogota

Classificação TripAdvisor 5.0/5

tamarisenko Negócios - Avaliação certificada TripAdvisor

Excellent staff, very professional, caring. Difficult time to be a tourist, but the staff in the hotel and the adjacent restaurant made our stay a wonderful experience. They arranged for a short tour of the countryside and the driver/tour guide was a very knowledgeable and entertaining young man. We enjoyed every minute of our stay in Bogota. The food was great, the service excellent.

Excellent hotel

Classificação TripAdvisor 4.0/5

meldorton Avaliação certificada TripAdvisor

Excellent hotel in great location. Charming and friendly staff. Disappointed hotel did not have indoor pool as misleadingly stated on website and common areas/ restaurant in course of renovation which resulted in some cramped areas

Dear meldorton, Thank you for taking the time to tell us about your experience at the Sofitel Bogota Victoria Regia. Thank you for highlighting our excellent hotel , our great location and our charming and friendly staff. We are sorry that the detail of not having a indoor pool has not fulfilled your expectation. I would like to reconfirm that our hotel does not have a pool service, and the information with our current services is published on our official website. However, to be sure, I would like to confirm with you the website where you obtained this information, in the same way that we inform our Marketing Manager to take the necessary measures and ensure that there is no incorrect information about our services on our Sofitel's website. At Sofitel Bogota Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yanelis Sepulveda Guest Experience & Concierge Manager

Fox News MIA

Classificação TripAdvisor 5.0/5

kevinmE668AU Negócios - Avaliação certificada TripAdvisor

A very nice hotel with excellent service. Rooms are well appointed, roomy, and quiet. There is a small bar with friendly staff off to the left of the lobby. Front desk prompt and very professional. Only two relatively small knocks: the shower temperature was inconsistent and the TV guide showed Fox News was available but after several attempts to reach the channel is was apparent it was not there. I was on the 8th floor, which is the top floor.

Dear kevinmE668AU, I truly appreciate you are taking the time to share your positive experience with us. Thank you for highlighting our very nice hotel ,our excellent service, and our friendly staff service. We are sorry that the detail of Fox news channel was not available on our TV service and it has not fulfilled your expectation. Please allow me to express my sincerest apologies. We have informed to our general manager and we have taken corrective measures to ensure this does not happen again. At Sofitel Bogota Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Yanelis Sepulveda, Guest Relations & Concierge Manager

Good hotel but won‘t come back.

Classificação TripAdvisor 3.0/5

joergb151 Couples - Avaliação certificada TripAdvisor

The Sofitel is a nice hotel. Good location in Zona Rosa. Friendly staff. Nice room. Nice breakfast buffet. The beds are very comfortable. At the moment there is some construction in front of the hotel but it didn‘t bother us too much. The only negative thing happened at checkout. We were asked to pay the local VAT which added 19% to the previously confirmed room price. I said I have a confirmation that I will be tax exempt because I am a European tourist. They said their finance department does not allow tax exemption because of a new stamp that immigration uses and I should have been informed at check in time. I was not informed at check in time and actually I would have expected to be informed about even before my arrival so I have the choice of staying somewhere else as the 19% extra decreases the price/performance ratio significantly. During our stay in Columbia we stayed in two other hotels who had no problem with exempting us from the VAT. So for our last night in Bogota we chose to stay at JW Marriott and also no problem with VAT exemption. So I don‘t know what‘s wrong with the finance department at Sofitel but i feel cheated by them.

Dear Joergb151 Thank you for taking the time to tell us about your experience at the Sofitel Bogota Victoria Regina. Thank you for highlighting our comfortable hotel, our very nice and helpful staff and our comfortable rooms. Receive our sincere apologies about the inconveniences that the hotel and street constructions have caused during your stay. We really sorry about the inconvenience with the taxes at the check-out time unfortunately at that specific moment the law about the exemption of taxes was not clear and it was mandatory to charge the taxes to all the guests. Due to this situation and once it was clarified we check all the cases and we are going to refund you the money of the taxes that applies to you credit card, you will receive the money en around 20 regular days. Best regards, Sincerely, Stib Acosta Castro

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