The area where the hotel is situated is very rough and it felt very intimidating and dangerous The hotel was average but the worst part was the greeting of the receptionist. We arrived and she was looking at paperwork which she continued to do for at least 1 minute without looking at us then she answered the phone. After 3 minutes she looked at us and without any apology said 'yes', not a great start!!

My benchmark of worst stay remains Mercure Barcelona Condor … closely followed by this one. It is also a good example of how a single employee can create such an emotional distress to bring you to the point of hospitalisation. I checked in on the evening of Sunday 12th May. I was already in Brussels the previous Friday and handed to the hotel my suits-case (hanging suit bag) . Of course I got a receipt and supposedly they stored it in their luggage room. Upon my check-in I asked for my suits-case and handed over the receipt. The indifferent clerk checked the luggage room and told me relaxed that she can't find it. She even started questioning me if I indeed had given it to them. She pretended to also check in the managers office with no result. I asked her to check again in their luggage room, she did and again said that there was not any luggage of mine corresponding to the receipt I handed her. You can imagine the emotional distress when she told me that it is not her problem … and I had a business meeting on 09:00 on Sunday morning. I asked her to go and check myself their luggage room … and guess what … it was there … instead of hanging … rolled and placed inside a small square self. The incompetent lady of the reception mumbled something like "they moved it … so I couldn't see" …. NO EXCUSE … NO APOLOGIE. After this incident who left me shaking, I checked in the spacious room and went out for a walk. You can reach Grand Place in 20 minutes passing through literally an Arabic ghetto. The people, their dressing, language, music, shops is literally as if you are in Egypt or Tunisia, beautiful countries... but when you are tourist there you don't get that type of looking at you, checking you out like predators. Hotel has a relaxing jacuzzi, sauna and steam bath. Bed had a stiff hard mattress, with no overtop memory foam, therefore sleep comfort was bad. Check-out was super-friendly and efficient. As much as I consider a benchmark of worst employee ever the lady on the check-in on Sunday night, the lady on front-desk on Monday morning 13th was a benchmark of efficiency and friendliness. I hadn't used my voucher for welcome drink, I asked for an orange juice ... and she run to the breakfast room to fetch a freshly squeezed one instead of bottled. Long story short: I will never select it again due to inconsistent service, bad sleep comfort and terrifying neighborhood.

I paid upfront by debit card for my 2 night stay. On top of that the hotel put a hold on my credit card for funds equalling 125% of my full stay I paid in advance. I understand the need of putting funds on hold for guarantee purposes but I would have appreciated being notified the funds on hold were greater than the value of my stay. I only found out later when checking my finances online. The source of my grievance however is that the hotel did not bother releasing the hold in a timely manner. I am not talking about delay due to transaction going trough the banking system., no. I did call the hotel (international rate) 3 days after returning home to be told that they have not initiated the fund release yet but they will will be doing so shortly. I am still waiting but as a precaution I have alerted my bank and forwarded them the evidence the full stay was paid for upfront by debit card.. And needless to say there is nothing warranting the hotel holding any funds. The hotel itself is OK, clean and spacious rooms but it is located in a rundown area. To summarise, I don't feel comfortable at all with 3rd parties messing around with my money so will definitely not be returning here.

This hotel is in a very rough area - we didn’t feel safe out at night. The staff were disinterested and unhelpful. The bed was the most uncomfortable bed we have ever attempted to sleep on causing a back problem to flare up fir me. We would not return to this hotel nor recommend.

The hotel was located close to the eurostar station, but the street was not very nice. Didn't feel safe and not much to do around the hotel. The hotel facilities like jacuzzi and spa was good but the rooms were average, the heating was not great as was blowing cold air rather than working as a heater. Overall it was an ok hotel, I wouldn't say it was a 4.5 star hotel as advertised. The room had the bath/shower and sink separate to the toilet which was abit odd. Never seen that before in any hotels. Hope this helps.

Great location and staff helpful and friendly. Sadly the air conditioning was not working correctly in the hotel and the rooms were hot and could not do anything about it. Evidently a problem with the chiller This happened in the warmest weekend in Brussels..

Unfortunatelly despite my GOLD membership I haven't been upgraded and I haven't received any small give neither. In fact my GOLD stay was just like random stay (got just a coupon for a drink as I used to received as a silver user :( ).

The best 4 stars Hotel in town. Suitable for both Business and Leisure. Well located in a peaceful neighborhood, not far from city center and close to the Main Train Station. Rooms were spacious, comfi and well maintained. staff very friendly. The underground parking (available for extra charge) was convenient

Great location and value for money. The staff was excellent and very helpful. I would stay there on my next visit. I would recommend this hotel for business purposes and family events. Close to Midi International Train Station.

This hotel offers a lot of modern amenities and I felt very welcome on arrival and throughout my stay. Great wellness room with sauna and Jacuzzi, and a nice fitness room. Excellent breakfast with many choices, including a range of healthy choices. Very comfortable beds and blackout curtains. Spacious rooms. Very clean. Friendly staff.

We enjoyed our two day stay at the Mercure Center Brussels hotel. The room was of a good size, the beds were comfortable and the price was reasonable. We especially found the wide range of breakfast options a delight. The management obviously pays a great deal of attention to the public areas of the property, with the effective inclusion of plantings and fresh flowers.

:-) Thank you, it was great, I slept here allready about 10-12 times. I still enjoy it, and will chosse it when available. Unfortunately recent times it happens very oft, that I cannot book it even two weeks before traveling, it is a shame, however I like to stay there.

The hotel is great, people put a great effort to welcome you and make you feel comfortable, but the location is not the best if you come with a car; parking is very expensive. Breakfast is a must, 110% recommend.

Great Staff, Brenda at reception was so welcoming and accommodating for a foreign visitor. Only downside was the tremors occasionally from the underground. It was also unfortunate that the bar and restaurant were closed. It was frustrating having to leave the hotel for dinner and a drink.

My Card didn't function 2 nights in a row. Up and down twice. Otherwise OK, but no restaurant, no bar, and they put carrottes in the baked beans for breakfast. Not quite worthy of Mercure status and the e-mails also mentioned Ibis.....