ibis Brussels City Centre

Pluses: Room was clean. Location was good. Minuses: Everything else. Room was so small that we had to walk all the way into the room before we could close the door. Towels were cheap, thin, and stiff. Shower was so small and awkward that water got all over the floor. Toilet was positioned tight against the wall, requiring user to angle legs to sit. Toilet paper was thin and stiff. If you’re desperate, you can make this hotel work, but I would never stay there again.

Stayed here for one night, the room itself was fine, had everything we needed although the bathroom was the smallest I’ve seen in a hotel and due to the positioning of the toilet roll holder you have to sit at an angle. It was clean and the bed was comfortable, the WiFi worked and the location was great. The only thing I didn’t really like about this hotel was the fact that there’s a bar and after waiting 10 minutes for service and no one coming we asked the receptionist who said he would come and help us once he’d finished with his next check in, a coach load more people then arrived and he proceeded to help them whilst we sat waiting another 25 minutes. I went back up to the desk, he could clearly see me waiting and knew why I was there and proceeded to help more people who had just arrived despite the fact we’d now been waiting over half an hour. When I questioned this he just shrugged and was quite rude! It then took at least another 5 minutes for him to come over. We had free drinks vouchers because we have status with the brand, but if you cannot deliver what is promised to earn people’s loyalty then don’t offer it in the first place. This experience with the staff blighted my stay and for this reason I wouldn’t return to this particular hotel.

Amazing staff, central location, car park is right next door to the hotel. Lots of places to walk around the hotel. Lots of small restaurants, famous fries shops and things to do. Small little town. Very friendly staff and I can still remember David. I forgot the other names. But everyone at reception and bar were nice.

Stayed here for 3 nights. Located close to bars, restaurants and the Grand Place. Less than 15 minutes walk from Central Station. The staff are very helpful, check-in was simple and the hotel is very clean. The only criticism that can be made is the thin mattress toppers kept moving which was very annoying. Would be much better with just a good mattress. Apart from that, you won't find a better value hotel in Brussels city centre.

I am giving this hotel a five star because it still cares about covid19. Partner caught covid just a day before we were flying out. Travel insurance would not pay out as they deemed covid as nothing. But this hotel cared. They were happy to provide a rebooking and a big thank you to them. Now for the hotel. To help people get to this hotel, you should try and stop at the bruxxels central station and not midi. If you are fortunate to travel from the main international airport just stay on. If not, take the metro (currently, around 2.65 euros). Switch on your navigation and expect a walk of around 10 minutes to the hotel. Entering the hotel. It is clean and staff are friendly. The reception area is a typical ibis hotel and is modern. For the room? Bed is fine but would of liked a more harder bed. TV is a flat screen with plenty of channels. But...once again I am not sure why. But a small shower and a toilet in the corner. I can see people who are large might complain. In future designs, lose the big table and make the shower big. Anything else? Surrounding. You are literally, surrounded by restaurants, bars, and supermarkets. About 2 minutes walk. I would say, 5 minutes away from typical common junk food outlets. 10 minutes away from typical shops to buy clothes. 10 to 15 minutes away from sites. So to help and I will shut up. 10 to 15 minutes away from the train station to reach brugges and Ghent. Or literally 5 minutes to the metro. Night time? It's busy. So you will feel safe. Enjoy! Oh I forgot. This place is priced competively too.