ibis Brussels City Centre 3 gwiazdki

Dear Gillian, Thank you very much for your kind review. We are thrilled to hear that your stay at ibis Brussels City Centre was such a pleasant one. We are delighted that you appreciated the welcoming atmosphere upon arrival, the comfort of your room, and the variety of options available at our breakfast buffet. It's great to know that our bedding contributed to a restful night's sleep and that the availability of hot water enhanced your stay. We're also pleased that our central location and proximity to local transportation and dining options met your needs, and we're thrilled that you would recommend us as a base for exploring Brussels. It would be a pleasure to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for taking the time to provide this feedback. We are truly disheartened to hear of the challenges you faced during your stay. It is our priority to ensure that our guests feel supported and assisted at all times, and we regret that we fell short in providing you with the helpful service you deserved. Regarding the Wi-Fi connectivity, we understand how important internet access is for our guests, and we apologize for any inconvenience the connection issues may have caused. We continuously strive to maintain high-quality internet services for all our guests and your experience is certainly not reflective of our standards. We do offer Wifi for ALL, a very fast connection exclusively for our members (a free membership programm of Accor hotels). Did you encounter issues connecting to this one too? We also apologize for the discomfort you experienced with the pillows and the room temperature. While we do not have a varied pillow menu, we understand that sleep quality is fundamental, and we regret that we could not accommodate your request for additional pillows. Additionally, we empathize with the frustration you felt regarding the air conditioning settings. We aim to provide a comfortable environment for all our guests, and we are sorry that the temperature in your room was not conducive to a restful stay. Your privacy is of the utmost importance to us, and we are concerned to learn that you felt it was compromised. We have a strict policy regarding the 'do not disturb' sign and we deeply regret that this was not adhered to. We take this matter very seriously and will ensure that our procedures are reinforced to prevent any such occurrences in the future. Lastly, we are sorry for any perceived dismissiveness when addressing your complaints. It is never our intention to undermine the concerns of our guests, and we are reviewing this feedback to improve our guest communication and service. Please send an e-mail to H1454-FO@accor.com, if we can be of any further assistance. We hope that you will consider giving us the opportunity to regain your trust and demonstrate the high standard of service that ibis Brussels City Centre is known for. We look forward to welcoming you very soon. Best regards, Marc UYTTERHOEVEN, General Manager

Drogi gospodarzu, Dziękujemy za poświęcenie czasu na napisanie tej recenzji. Cieszymy się, że docenił Pan czystość i schludność naszego hotelu, co jest dla nas priorytetem. Z przykrością dowiedzieliśmy się o trudnościach związanych z windą oraz o Pańskim odczuciu, że standard pokoi wymaga odświeżenia. Chcielibyśmy przypomnieć, że nasze pokoje były odnawiane w 2015 roku, jednak zawsze dążymy do ich regularnej aktualizacji, aby zapewnić naszym gościom jak najlepsze warunki pobytu. Co do windy, informujemy, że zazwyczaj staramy się unikać przydziału pokoi na piętrach wymagających użycia windy dla gości z dużym bagażem i przepraszamy za wszelkie niedogodności. Mimo to, cieszymy się, że lokalizacja naszego hotelu przypadła Panu do gustu. Nasze centralne położenie w samym sercu Brukseli, blisko Grand Place oraz strefy handlowej, jest często chwalone przez naszych gości. Mamy nadzieję, że wkrótce będziemy mogli gościć Cię ponownie. Pozdrawiamy. Marc UYTTERHOEVEN, General Manager

Dear Annis, Thank you for taking the time to share your review. We are delighted that you enjoyed the central location of our hotel, the convenience of being right in the heart of Brussels, and our proximity to the fish market and shopping area. It is great to hear that our staff was able to assist effectively with the room issue and that their efforts contributed positively to your stay. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Dear Guest, Thanks for your review about our hotel. We are delighted that you found the bed in your room very comfortable, our aim is to provide a restful sleep experience with the Ibis Sweet Bed and duvet. However, and as mentioned in our contact per e-mail, we are concerned to hear about the incident that occurred during your stay and the way it was handled when you reported it. Security and guest safety are paramount to us, and we apologize that you felt otherwise in this instance. Furthermore, it is regrettable that the level of customer care did not meet your expectations. We take these matters seriously and will address them internally to ensure they do not happen again. Nonetheless, it is great that you appreciated our central location, right in the heart of Brussels, close to the Grand Place, and the fish market and shopping area. We understand that a prime location is essential for an enjoyable stay. We are hoping to welcome you back in the future. All the best. Marc UYTTERHOEVEN, General Manager