Novotel Brussels off Grand'Place 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 789

Novotel Brussels off Grand'Place - Image 1
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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Z certyfikatem ALLSAFE Bureau Veritas

  • Obok Grand Place i głównego dworca kolejowego

  • Pokoje rodzinne są przystosowane dla dzieci i pomieszczą maksymalnie 4 osoby.

  • Pyszny bufet śniadaniowy.

  • Darmowa szybka sieć WIFI w pokojach i miejscach publicznych dostępna przez całą dobę

Nasze pokoje

Lokalizacja hotelu

Novotel Brussels off Grand'Place

120, rue du Marché Aux Herbes
1000 BRUKSELA
Belgia

Pozycja GPS:50.846302, 4.354746

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 2 789

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 487

Very good and nice in deed, 2 to 3 minutes walking distance to most attraction, save money on transport

Ocena na stronie TripAdvisor 4.0/5

Wanderer62612561448 Rodziny - Opinia zatwierdzona w TripAdvisor

l would say very good location and nice room, and they cater all type of needs but make sure to book early as this place is hot and happening. meaning to say lota of shops , shopping , eating to experience. no cons for this hotel as l really loved it with my family stay

Dear Wander, We thank you for this kind review. It's wonderful to hear that our prime location contributed positively to your family's stay, allowing for convenient exploration and enjoyment of the local attractions. We're also delighted that the room accommodations met your diverse needs and that your early booking enhanced your visit. Thank you for highlighting the vibrant shopping and dining experiences that surround us. The entire team look forward to welcoming you back on a future visit. Kind regards, Jurgen Van der Haegen, General Manager

It was great

Ocena na stronie TripAdvisor 5.0/5

PeterMathijssen Rodziny - Opinia zatwierdzona w TripAdvisor

I was surprised by how my stay at the hotel went. I read several more negative visits but my was excellent. Great room, great service, great location. What more do you want. Hoping to book the hotel again next year.

Dear Mathijs, It's a real reward to receive such a great review. We're thrilled to hear that you found our room accommodations and service to be excellent, reflecting our dedication to comfort and guest satisfaction. It's also wonderful to know that our prime location contributed positively to your stay, placing you in the heart of Brussels with easy access to the city's attractions. The positive remarks on our cleanliness standards are greatly appreciated, as we strive to maintain impeccable levels of hygiene for our guests. We would love to welcome you back on many more occasions. Best wishes, Jurgen Van der Haegen, General Manager

The worst Novotel

Ocena na stronie TripAdvisor 1.0/5

Se K Opinia zatwierdzona w TripAdvisor

The location is the best, but that’s it. Staffs are kind, but just kind they do nothing for you. Very dirty room. I also couldn’t find clean dishes in the morning buffet. When i arrived at my room, there were only one bottle of water. Only hot water, too hot so we had to take a shower. We were 3, but towels were 2 for people. I asked to fix shower, a staff came but he said he couldn’t fix it then he did nothing. Finally i had to go down to the robby then ask to change room tomorrow. Next morning the hotel gave a new room, but there were towels that someone used towels for only 1person.Finally I got angry and I complained strongly. They promised the room would be clean when i arrived in the afternoon. However when I came back to my room the used towels were still there!!!! Finally now i know it was a racism, if it’s not how they can explain it~ just lazy?? I read the novotel policy. Guests have the right not to be discriminated.I want some compensation.

Dear Guest, Thank you for taking the time to provide this feedback. We're delighted to hear you appreciated our prime location, right in the heart of Brussels, and our team's courteous service. At the same time, we regret to hear your stay did not meet all your expectations. We assure you that cleanliness is a top priority for our hotel, and we have a dedicated housekeeping team ensuring daily room refreshment. Additionally, our breakfast buffet is designed to cater to varied tastes with an extensive selection of hot and cold options. We apologize for any inconvenience with the room amenities. Our hotel aims to provide sufficient towels for all guests, and complimentary water is provided upon arrival in executive rooms and suites. Please rest assured that we treat all guest feedback with the utmost seriousness. We are an inclusive establishment that prides itself on serving guests from around the world with equal respect and attention. We hope to welcome you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Well placed Hotel and Friendly and helpful staff

Ocena na stronie TripAdvisor 4.0/5

vin2308 Opinia zatwierdzona w TripAdvisor

I have read the latest reviews and totally disagree and I am having a dispute over a payment at the moment- the room was clean and spacious and the bed was great as was the amazing bathroom. Cleaned every day and the staff explained to us how to use the transport system and how to get to places. The Breakfast was very good and eat as much as you like - they do need to replenish the food a bit quicker. Very quite considering the location - very clean foyer and they di not mind us hanging around while we waited to leave to go to the airport However do check your bill and bank account when you come back as web have paid £20 for an unaccountable payment which they tried to blame on the umbrella company and now say we had more meals then we did !!!

Dear Vin, We thank you for taking the time to share your feedback. We're delighted to hear that our hotel's location met your expectations and that our staff provided helpful service. It's wonderful to know the breakfast offered a satisfying start to your day. Regarding the room, we're glad you found it spacious and well-appointed, reflecting our recent ground floor renovations. However, we regret any confusion regarding your bill. While our hotel's policy is to ensure transparency in billing, we apologize for any inconvenience this may have caused and encourage guests to reach out directly for clarification on any charges. It would be a pleasure to have you return on another occasion. All the best, Jurgen Van der Haegen, General Manager

Average at best - not worth the money

Ocena na stronie TripAdvisor 2.0/5

GoPlaces33391458438 Couples - Opinia zatwierdzona w TripAdvisor

Room was dirty when we arrived - there was food left on the floor from previous guests. When we reported it the first assumption was that it was from us having only just arrived (though it was cleaned up quickly afterwards). Rooms overlooking the square are quite noisy at times (particularly early hours of the morning). Breakfast okay but badly organised - had to debate with the staff on second day as someone else had already crossed off our room number. Not terrible but not great.

Dear Guest, Thank you for taking the time to provide this feedback. We're glad to hear that our prompt service met your expectations, as we strive to address any concerns quickly. Our team is dedicated to maintaining a high standard of cleanliness, and we regret that this was not reflected in the initial state of your room. We appreciate that you brought this to our attention and it was addressed immediately. We understand that the vibrancy of our central location can sometimes lead to noise, which we try to mitigate with soundproofing measures. It is disheartening to hear about your breakfast experience, and we will review our procedures to ensure smoother service going forward. We hope to be able welcome you back on a future visit. Kind regards, Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 800 Liczba opinii 9.7/10 Lokalizacja
  • 1 600 Liczba opinii 7.4/10 Pokój
  • 1 379 Liczba opinii 7.9/10 Obsługa
  • 18 Liczba opinii 6.9/10 Internet
  • 862 Liczba opinii 7.9/10 Śniadanie
  • 585 Liczba opinii 7.6/10 Czystość
  • 370 Liczba opinii 4.8/10 Udogodnienia
  • 334 Liczba opinii 6.1/10 Klimat

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