Novotel Brussels Off Grand Place 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 076

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120, rue du Marché Aux Herbes, 1000 BRUKSELA, Belgia

Opis

O hotelu

  • Hotel jest zaledwie kilka kroków od Grand Place i dworca głównego.

  • Z certyfikatem Green Key.

  • Podróżujesz z dziećmi? Pokoje rodzinne (do 4 osób) oferują wyjątkowy styl Novotel.

  • Zacznij dzień od wykwintnego śniadania bufetowego.

  • Zinnia pojawi się w grudniu - spraw, aby Twoje wydarzenie nabrało życia.

Nasze pokoje

Lokalizacja hotelu

Novotel Brussels Off Grand Place

120, rue du Marché Aux Herbes
1000 BRUKSELA
Belgia

Pozycja GPS:50.846302, 4.354746

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 2 076

Ocena TripAdvisor  4.2/5  Liczba opinii: 3 566

Certyfikat Doskonałości 2024

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis

Ocena na stronie TripAdvisor 1.0/5

Tourist16231235448 Opinia zatwierdzona w TripAdvisor

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis What should have been a joyful weekend in Brussels with my Dutch family turned into a distressing situation due to a sudden and serious cardiovascular health emergency involving my stepmother. With no choice but to cancel our plans last minute, I reached out to all parties involved to explain the situation. Every other booking—from excursions to our reservation at the renowned restaurant Aux Armes de Bruxelles—was cancelled without issue. Each provider responded with understanding and empathy, recognizing that health emergencies are unpredictable and deserving of compassion. Unfortunately, Novotel Grand Place Brussels stood in stark contrast. Despite explaining the gravity of the situation and requesting a minimum level of flexibility or empathy, the hotel categorically refused to accommodate or even acknowledge the exceptional circumstances. Their response was rigid, impersonal, and devoid of any human consideration. As I am currently abroad, I was unable to manage the situation in person, which made the lack of support even more difficult. I had hoped for a gesture of goodwill—be it a partial refund, a credit, or even a simple acknowledgment of the situation. Instead, I was met with a cold, bureaucratic stance that felt entirely out of step with the hospitality industry’s values. This experience has left me deeply disappointed—not only because of the financial loss, but because of the missed opportunity for Novotel to show that they care about their guests as people, not just bookings. I sincerely hope the management reflects on this and considers how a touch of empathy can go a long way in building trust and loyalty.

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize that your experience fell short of expectations during such a challenging time. While our standard cancellation policies are designed to ensure fairness for all guests, we deeply regret that we couldn't find a more compassionate solution given your exceptional circumstances. Our 24-hour reception team is always available to discuss urgent situations, and we wish we'd been able to connect you with appropriate support while you were abroad. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Good location but not a lot of heart

Ocena na stronie TripAdvisor 3.0/5

EugeneB974 Opinia zatwierdzona w TripAdvisor

Really recommend this hotel for the central location. Other than that it is a standard business level efficient adequate sufficient base for exploring the Brussels city centre. Breakfast was included and met the familial expectations of the teens present. Cleanliness was more superficial rather than to be remaked upon. Our arrival was probably the highlight as the girl on reception took time to include the junior family members (stuffed teddy greatly appreciated) and set a great tone for the following days. Would defintiely recommend but a bit soulless.

Dear Eugène, Thank you for sharing your review. We're delighted our central location proved convenient for exploring Brussels and that our breakfast offerings met your family's needs. Our team takes particular pride in creating welcoming arrival experiences, and we're thrilled this set a positive tone for your stay. We sincerely regret that some elements of your visit fell short of expectations. While we maintain rigorous cleaning protocols, we acknowledge your observations and will review our procedures. Regarding the atmosphere, we aim to balance efficiency with warmth through personal touches like our staff's attentive service. Finally, our prime location near Grand-Place continues to be a highlight for many guests, offering easy access to Brussels' cultural treasures. We're grateful you recognized this advantage in your recommendations. It would be a pleasure to welcome you back on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Great location but just average service

Ocena na stronie TripAdvisor 3.0/5

Denise L Opinia zatwierdzona w TripAdvisor

The location was perfect, which was easy for us to go anywhere. The service was hard to define. The shower couldn't drain at our first night. I called the reception and someone said that they would come to check in 20 minutes. After waited for 45 minutes and none of us could have shower after a long day, I called the reception again and this time they replied that they were too busy and no one would come. I was so angry that they could tell at our first call as they just wasted our time and all of us were so tired. However, we found that they did help to fix the problem when we came back from outsides on second day. The room and the bed were actually comfortable. I just hoped they could be honest at the first place. Overall, the price was reasonable and it was good for city explorer.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We're delighted you found your room comfortable and appreciated our team's efforts to resolve the maintenance concern during your stay. However, we sincerely regret the delayed initial response from our reception team fell short of our usual standards. Please know we've reinforced our protocols to ensure prompt attention to all guest requests. Nonetheless, we're pleased our central location proved convenient for exploring Brussels, and that you found our pricing reflective of the value we aim to provide city explorers. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Worst Accor Hotel I ever stay as platinum Accor

Ocena na stronie TripAdvisor 1.0/5

pojokkampung Opinia zatwierdzona w TripAdvisor

This is one of the worst 👎👎👎 hotel that I ever stayed as Accor Platinum. 1st The executive room is fakes. No executive room. The rooms in this floor are all apparently superior room + sofa (can be sofa bed) - same size, design, etc (identical). They just put the Nesspresso Coffee Machine (we will never use it during stay) to make it as executive room with expensive executive price, total price difference is about €100+ more. This room is far from the criteria executive room. The table is not that big and the shower is so dirty and small with minimum Bathroom amenities (only shampoo and soap). The area was not quite and the worst things we got connecting room (No.329) with other family with children. Every night they were fighting and making noise. At the second night (around 11 PM) we knocked the door very loud to make them quiet because we couldn't sleep. It was so bad experience. Thus, Some of USB port on the bed was broken, we had already been reported to front desk but until we check out they didn't repair it. The automatic key was broken and we had reported 3x and the front just gave us new card that no function due to the battery off & at the 4 times one of male staff finally went up to check and changed the battery. 2nd. The hospitality is very bad, they gave the welcoming letters for platinum member and the cookies straight away after i made a payment. No preparation or put it in the room for personal service, etc and my room not well prepared. The room was not ready at the check-in time. When i made complain about the room the front office young lady was very rude. Not explaining very well about the room. She keep yelling until the manager came but unfortunately he couldn't give me a good solutions also. 3rd. The breakfast very basic and not much variety of warm meal. Boring breakfast. The positive things is only the location that in the center of brussels but once again very crowded full of tourists. It was a big nightmare!!!

Dear Guest, Thank you for sharing your opinion following your recent stay. We're pleased our central location near Grand-Place offered convenient access to Brussels' landmarks during your visit. However, we sincerely apologize that your experience fell short in several areas. Our team strives to resolve any room concerns promptly through our 24-hour reception, and we regret this didn't occur during your stay. Please know all executive rooms include bathrobes, slippers and coffee facilities as standard, with staff always available to assist guests directly. We hope you will return for an improved experience in the future. Kind regards, Jurgen Van der Haegen, General Manager

Great location, not a great hotel.

Ocena na stronie TripAdvisor 1.0/5

Jodie B Opinia zatwierdzona w TripAdvisor

We paid a small fortune to stay here and they neglected to inform us that renovations were taking place on the floor above. Instead of a relaxing few days in Brussels to end out European holiday, we found ourselves unable to be in our room during the day. When we checked in at 3.45pm our room wasn’t ready and when I went back downstairs to ask for another room, I was challenged regarding the state of the room we’d been given. Staff were unhelpful and aloof. The room was tiny, and opened onto a very noisy courtyard. It looked nothing like the photographs provided. We tried to complain but were treated like second class citizens because we’d booked through Expedia.

Dear Jodie, Thank you for sharing your review. We're pleased our central location near Grand-Place offered easy access to Brussels' iconic sights during your stay. However, we deeply regret that multiple aspects of your experience didn't meet expectations. Our team typically ensures clear communication about property updates and aims to resolve room assignments promptly. Regarding room comfort, we offer various room categories with detailed descriptions to help guests select their preferred layout. Nonetheless, our 24-hour reception remains available to address any concerns immediately during stays, and we encourage guests to consult our multilingual team about room characteristics before booking. We hope to welcome you again in the future. Best wishes, Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 972 Liczba opinii 9.8/10 Lokalizacja
  • 1 530 Liczba opinii 7/10 Pokój
  • 1 330 Liczba opinii 8.6/10 Obsługa
  • 18 Liczba opinii 8.1/10 Internet
  • 866 Liczba opinii 7.7/10 Śniadanie
  • 529 Liczba opinii 7.3/10 Czystość
  • 246 Liczba opinii 5.5/10 Udogodnienia
  • 239 Liczba opinii 5.5/10 Jedzenie

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