Novotel Brussels Off Grand Place 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 090

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120, rue du Marché Aux Herbes, 1000 BRUKSELA, Belgia

Opis

O hotelu

  • Hotel jest zaledwie kilka kroków od Grand Place i dworca głównego.

  • Z certyfikatem Green Key.

  • Podróżujesz z dziećmi? Pokoje rodzinne (do 4 osób) oferują wyjątkowy styl Novotel.

  • Zacznij dzień od wykwintnego śniadania bufetowego.

  • Zinnia zaprasza. Zobacz nową salę konferencyjną w Brukseli i zorganizuj śmiałe wydarzenie

Nasze pokoje

Lokalizacja hotelu

Novotel Brussels Off Grand Place

120, rue du Marché Aux Herbes
1000 BRUKSELA
Belgia

Pozycja GPS:50.846302, 4.354746

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 2 090

Ocena TripAdvisor  4.2/5  Liczba opinii: 3 568

Certyfikat Doskonałości 2024

Good hotel

Ocena na stronie TripAdvisor 4.0/5

Odyssey68153816252 Opinia zatwierdzona w TripAdvisor

The hotel itself is very nice and so is it's location. Next to the square. Rooms are not very big, but do the job. All comfort is available. Checkin was fast and everything was clean. More variety for breakfast could be a good idea.

Perfecto!

Ocena na stronie TripAdvisor 5.0/5

Scenic39932241016 Opinia zatwierdzona w TripAdvisor

Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely. Thank you for making our stay so lovely!!!

Dear Guest, Thanks for this glowing review of your recent experience. We’re thrilled you had such a fantastic experience at Novotel Brussels Off Grand Place! It’s wonderful to hear you appreciated our central location, exceptional team, and comfortable accommodations. Our staff takes pride in delivering attentive service, and we’re glad our beds and room amenities added to your comfort. Knowing you found great value and quality throughout your stay truly motivates us. We hope to see you again soon. Best wishes, Jurgen Van der Haegen, General Manager

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis

Ocena na stronie TripAdvisor 1.0/5

Tourist16231235448 Opinia zatwierdzona w TripAdvisor

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis What should have been a joyful weekend in Brussels with my Dutch family turned into a distressing situation due to a sudden and serious cardiovascular health emergency involving my stepmother. With no choice but to cancel our plans last minute, I reached out to all parties involved to explain the situation. Every other booking—from excursions to our reservation at the renowned restaurant Aux Armes de Bruxelles—was cancelled without issue. Each provider responded with understanding and empathy, recognizing that health emergencies are unpredictable and deserving of compassion. Unfortunately, Novotel Grand Place Brussels stood in stark contrast. Despite explaining the gravity of the situation and requesting a minimum level of flexibility or empathy, the hotel categorically refused to accommodate or even acknowledge the exceptional circumstances. Their response was rigid, impersonal, and devoid of any human consideration. As I am currently abroad, I was unable to manage the situation in person, which made the lack of support even more difficult. I had hoped for a gesture of goodwill—be it a partial refund, a credit, or even a simple acknowledgment of the situation. Instead, I was met with a cold, bureaucratic stance that felt entirely out of step with the hospitality industry’s values. This experience has left me deeply disappointed—not only because of the financial loss, but because of the missed opportunity for Novotel to show that they care about their guests as people, not just bookings. I sincerely hope the management reflects on this and considers how a touch of empathy can go a long way in building trust and loyalty.

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize that your experience fell short of expectations during such a challenging time. While our standard cancellation policies are designed to ensure fairness for all guests, we deeply regret that we couldn't find a more compassionate solution given your exceptional circumstances. Our 24-hour reception team is always available to discuss urgent situations, and we wish we'd been able to connect you with appropriate support while you were abroad. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Good location but not a lot of heart

Ocena na stronie TripAdvisor 3.0/5

EugeneB974 Opinia zatwierdzona w TripAdvisor

Really recommend this hotel for the central location. Other than that it is a standard business level efficient adequate sufficient base for exploring the Brussels city centre. Breakfast was included and met the familial expectations of the teens present. Cleanliness was more superficial rather than to be remaked upon. Our arrival was probably the highlight as the girl on reception took time to include the junior family members (stuffed teddy greatly appreciated) and set a great tone for the following days. Would defintiely recommend but a bit soulless.

Dear Eugène, Thank you for sharing your review. We're delighted our central location proved convenient for exploring Brussels and that our breakfast offerings met your family's needs. Our team takes particular pride in creating welcoming arrival experiences, and we're thrilled this set a positive tone for your stay. We sincerely regret that some elements of your visit fell short of expectations. While we maintain rigorous cleaning protocols, we acknowledge your observations and will review our procedures. Regarding the atmosphere, we aim to balance efficiency with warmth through personal touches like our staff's attentive service. Finally, our prime location near Grand-Place continues to be a highlight for many guests, offering easy access to Brussels' cultural treasures. We're grateful you recognized this advantage in your recommendations. It would be a pleasure to welcome you back on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Great location but just average service

Ocena na stronie TripAdvisor 3.0/5

Denise L Opinia zatwierdzona w TripAdvisor

The location was perfect, which was easy for us to go anywhere. The service was hard to define. The shower couldn't drain at our first night. I called the reception and someone said that they would come to check in 20 minutes. After waited for 45 minutes and none of us could have shower after a long day, I called the reception again and this time they replied that they were too busy and no one would come. I was so angry that they could tell at our first call as they just wasted our time and all of us were so tired. However, we found that they did help to fix the problem when we came back from outsides on second day. The room and the bed were actually comfortable. I just hoped they could be honest at the first place. Overall, the price was reasonable and it was good for city explorer.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We're delighted you found your room comfortable and appreciated our team's efforts to resolve the maintenance concern during your stay. However, we sincerely regret the delayed initial response from our reception team fell short of our usual standards. Please know we've reinforced our protocols to ensure prompt attention to all guest requests. Nonetheless, we're pleased our central location proved convenient for exploring Brussels, and that you found our pricing reflective of the value we aim to provide city explorers. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 981 Liczba opinii 9.8/10 Lokalizacja
  • 1 543 Liczba opinii 7/10 Pokój
  • 1 342 Liczba opinii 8.6/10 Obsługa
  • 18 Liczba opinii 8.1/10 Internet
  • 872 Liczba opinii 7.5/10 Śniadanie
  • 535 Liczba opinii 7.2/10 Czystość
  • 253 Liczba opinii 5.5/10 Udogodnienia
  • 246 Liczba opinii 5.5/10 Jedzenie

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