Novotel Brussels off Grand'Place 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 363

O hotelu

  • Z certyfikatem ALLSAFE Bureau Veritas

  • Obok Grand Place i głównego dworca kolejowego

  • Pokoje rodzinne są przystosowane dla dzieci i pomieszczą maksymalnie 4 osoby.

  • Pyszny bufet śniadaniowy.

  • Darmowa szybka sieć WIFI w pokojach i miejscach publicznych dostępna przez całą dobę

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

Novotel Brussels off Grand'Place

120, rue du Marché Aux Herbes
1000 BRUKSELA
Belgia

Pozycja GPS:50.846302, 4.354746

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Restauracja
  • Podjazd dla wózków
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Nasze pokoje

Pokoje w hotelach Novotel charakteryzują się przestrzenią, nowoczesnym wystrojem i przystosowalnością, przez co stanowią doskonałe lokale do mieszkania, spełniające wszelkie potrzeby gości.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 363

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 447

Well situated and friendly staff

Ocena na stronie TripAdvisor 5.0/5

537antonyp Opinia zatwierdzona w TripAdvisor

Well situated, modern hotel and rooms very comfortable. Renovation will certainly make things even better! Staff very friendly, the bar was perfect for relaxing with Yani the cheerful barman and good playlists for an enjoyable drink ! I recommend this hotel !

Dear Antony, Thank you for such a positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for highlighting our great location and our staff. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

10/10 for customer service

Ocena na stronie TripAdvisor 5.0/5

61molliej Opinia zatwierdzona w TripAdvisor

I am a travel agent so couldn't not share my review for this hotel. I have been speaking with the Novotel staff Off Grand Palace and they couldn't be more helpful. They assist me with booking hotel transfers to the airport, cared for my clients during their stay and also arranged for some beers to be placed in the room upon arrival for my client. Will book with Novotel in the future for my clients and myself!

Dear Mollie, Thank you for such a positive review. We are glad to know your time with us was a great experience and that you appreciated our location. Such feedback encourages us to continue to uphold our high standards and quality service. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

5th stay, and finally seeing improvements

Ocena na stronie TripAdvisor 3.0/5

delphi927 Couples - Opinia zatwierdzona w TripAdvisor

As mentioned in the title, this was our fifth stay at the Novotel Off Grand Place, and we were excited to finally see some improvement in the rooms. We were only staying at the hotel for 1 night (17 hours, to be exact), so we were fortunately not inconvenienced by the noise of the construction. I can imagine how frustrating it is to be bothered by construction noise while on vacation though, and like the pp, I would not be happy. That being said, given what the hotel rooms looked like a few years ago, the renovations are a VERY welcome change. Our room on the 4th floor was spacious, with a great view. Unfortunately the bed was extremely uncomfortable, and small, but tolerable for a 1-night stay. Front desk staff is still unfriendly (guess some things don’t change!) and uninterested in the guests, but realistically, this hotel is all about the location.

Dear Guest, Thanks for taking the time to comment on your visit to our hotel. Whilst we are happy to know that our location was to your satisfaction, we regret that you felt the service provided by our reception team did not entirely meet your expectations. Rest assured that I will personally be addressing our team members regarding your comments. Nevertheless, we do appreciate your mention of our changes and comfortable rooms. We hope to welcome you back again soon. Best wishes, Jurgen Van der Haegen, General Manager

Worst hotel staff ever.

Ocena na stronie TripAdvisor 2.0/5

Architecture12 Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel is centrally placed. However, when we arrived at 20:00 at night the room was not ready. The staff actually gave us the key for somebody else's room. We had to wait till 22:00 to get to our room. The reception staff during our stay were arrogant and not helpful at all. Due to the wait we were given a free drink. When we tried to get the drink we were told by the bar tender that there were limitations on what we could order and could only get a glass of cheap red wine. It seemed that the reception and bar staff were there only to flirt with one another. Avoid this place there are other hotels in the immediately vicinity.

Dear Guest, Thank you for sharing a review. We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review. We hope to welcome you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Never Have I Felt Less Welcome At A Hotel

Ocena na stronie TripAdvisor 1.0/5

thecains90 Rodziny - Opinia zatwierdzona w TripAdvisor

I stayed at this hotel for 7 nights with my sister in early December. Since my sister is battling cancer, we paid extra for a centrally located hotel so she wouldn't have to walk far. The location is great--right near the Centraal train station and the Grand Place--but that is the only positive thing I can say about this place. As many guests have pointed out here, the hotel was under construction while we were there--and I mean MAJOR construction--no lobby, elevators not always working, loud noises, etc. And of course we had no idea of this beforehand. But instead of trying to make it up to their guests for this MAJOR inconconvenience, the main message I kept getting was that Management did not want to lose any business during this construction. They cared nothing about guests, as long as their rooms were filled. But not all of my complaints are the result of the construction. Where to start? The first room they gave us was rather Spartan--the TV remote didn't work, few toiletries were provided, and we got ONE 500ml bottle of water, for two people. This last wouldn't have been much of a problem for me, as I am usually fine drinking hotel water, but this hotel's water was just awful. Exhausted from our journey, we unpacked, which was a large task for a 7-night stay. Soon, though, we noticed that the room was getting cold, and the thermostat didn't work. To his credit, the man at the reception desk quickly confirmed that the heater was broken and moved us to another room--after we had to pack up all our stuff again and move it ourselves. For this inconvenience, I asked him if we could get a complimentary breakfast buffet for ONE day, but he said he'd have to ask his manager. He never got back to us. The next day I asked the young lady at the desk the same thing, and she immediately comped us breakfast for the next day. The bottom line is, I had to ask, TWICE, for a free breakfast to make up for an inconvenience. Well, at least the TV remote worked in this room. And we even got hand cream! The housekeeping was also done at odd hours. We arrived at our room at 4:30 one afternoon, tired and chilled, but as we approached our door the housekeeper quickly ran to our door and said she was about to clean our room. When we asked the person at the desk where we could go while our room was being cleaned, he sent us across the street to the Ibis hotel. Now, THIS was what we should have had all along, and what we had paid for--a warm, comfortable lobby to sit in, and even free cookies! The contrast with the Novotel could not have been greater. One housekeeper knocked on our door at 8:00 in the morning! Now, I don't blame the housekeeping staff for cleaning very early and late; my bet is that they are understaffed because management is too cheap to hire enough people. Then there was the banging that began at 8:00 on weekday mornings . . . . To the hotel management team: Please do NOT respond with your useless "I am sorry you did not enjoy your stay, etc." reply!!! If you are truly sorry you cheated us out of a pleasant hotel experience, please refund some of our money. Only then would I believe you are sorry. Please avoid this hotel. The management truly does not care about its guests.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 1 514 Liczba opinii 7.6/10 Obsługa
  • 24 Liczba opinii 6.8/10 Internet
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  • 601 Liczba opinii 6.9/10 Czystość
  • 317 Liczba opinii 3.1/10 Udogodnienia
  • 310 Liczba opinii 4.8/10 Klimat

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