Novotel Brussels off Grand'Place 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 081

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Opis

O hotelu

  • Tout proche de la Grand-Place et de la gare centrale

  • Obok Grand Place i głównego dworca kolejowego

  • Pokoje rodzinne są przystosowane dla dzieci i pomieszczą maksymalnie 4 osoby.

  • Pyszny bufet śniadaniowy.

  • Darmowa szybka sieć WIFI w pokojach i miejscach publicznych dostępna przez całą dobę

Nasze pokoje

Zarezerwuj ten hotel

Lokalizacja hotelu

Novotel Brussels off Grand'Place

120, rue du Marché Aux Herbes
1000 BRUKSELA
Belgia

Pozycja GPS:50.846302, 4.354746

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 081

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 535

Certyfikat Doskonałości 2024

Family vacation

Ocena na stronie TripAdvisor 5.0/5

MMR789 Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for this great review. We're thrilled to hear that your stay with us was a highlight of your visit to the city. We are delighted that you enjoyed the ample space of our family rooms, tailored to accommodate families just like yours, as well as the attentive service provided by our team, who are always on hand to ensure a memorable stay. It's wonderful to know that these aspects contributed positively to your first visit to Brussels. We understand your concern regarding the picture left behind, and we empathize with the sentimental value it holds. Rest assured, our team is diligent in managing lost and found items and will make every effort to locate your picture and communicate the outcome with you. Nonetheless, we're pleased that our central location near the Grand-Place provided a convenient base for your family's adventure through Brussels. Our proximity to key attractions and the local flavor right outside our doorsteps often proves to be a highlight for our guests. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Location location

Ocena na stronie TripAdvisor 5.0/5

Frank W Rodziny - Opinia zatwierdzona w TripAdvisor

Dear Frank, Thank you for taking the time to share your review. We are thrilled to learn that our hotel served as an excellent base for exploring the vibrant city of Brussels. We are pleased that you found comfort in your room and the convenience of our proximity to the Central Station and the effervescent Grand Place added to the enjoyment of your stay. It is always our aim to offer a welcoming atmosphere and exceptional service. However, we regret to hear that the air conditioning unit in your room did not maintain the quiet atmosphere we strive for. We understand how important a peaceful environment is for our guests. Finally, we are delighted that our central location allowed you to take full advantage of the best that Brussels has to offer, with easy access to many of the city's prime attractions and shopping experiences. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Unreasonable Child Policy & Poor Customer Service

Ocena na stronie TripAdvisor 1.0/5

Can T Opinia zatwierdzona w TripAdvisor

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about your dissatisfaction with the room configuration and the interaction with our team member. We take pride in accommodating families and try to offer a variety of room types to meet different needs, including rooms with a double bed and sofa beds that can accommodate up to two adults and two children. We understand how important it is for families to have a comfortable and convenient room layout, and we regret that the options provided did not meet your expectations on this occasion. Furthermore, we would like to apologize for any inconvenience caused by the information provided regarding our child policy. We welcome guests of all ages and strive to ensure clear communication regarding any additional charges that may apply. It is regrettable that there was a misunderstanding in this case. We appreciate you bringing this matter to our attention and assure you that we will review our policy and communication to prevent such occurrences in the future. Additionally, we understand that the level of service you experienced from our staff did not align with the high standards we set for ourselves. We are taking your feedback seriously and will address it with our team to ensure that we continue to provide the quality of service our guests expect and deserve. We look forward to welcoming you very soon. Best regards, Jurgen Van der Haegen, General Manager

Excellent location and comfortable

Ocena na stronie TripAdvisor 5.0/5

rdk1 Opinia zatwierdzona w TripAdvisor

Dear Guest, Thanks for your review about our hotel. We're thrilled to hear that your stay was largely enjoyable and that our hotel's prime location contributed to a memorable visit to Brussels. We are particularly pleased that you found comfort during your stay, as we strive to provide a relaxing environment for our guests. However, we regret to hear that the size of the window in your room did not meet your expectations and that it affected the natural lighting. Additionally, we understand that the warmth of a good breakfast is the perfect start to any day, and we apologize if the temperature of our breakfast offerings fell short. We appreciate your input as it helps us to improve our services. Nonetheless, the convenience of being just steps away from the central train station and the attractions of Brussels is something we are very proud of, and we're glad you appreciated this aspect of your experience with us. We are hoping to welcome you back in the future. All the best. Jurgen Van der Haegen, General Manager

Great location, great value for money

Ocena na stronie TripAdvisor 4.0/5

MaisyB Rodziny - Opinia zatwierdzona w TripAdvisor

Dear Maisy, We would like to thank you for this review about your recent experience in our hotel. We are thrilled that you found both the family room and the Executive Queen to be spacious and provided comfort for your stay. Our guests often tell us how much they appreciate the attentiveness of our staff and the wide range of amenities we offer. However, we regret to hear about the confusion and inconvenience you experienced with our room service. We understand how important a timely and efficient service is, especially when traveling with family. Additionally, we will take note of your feedback regarding the bathroom layout as we strive to deliver a seamless and enjoyable experience for all our guests. Nonetheless, we are pleased that the central location of our hotel contributed positively to your visit to Brussels. Being just a short walk from the Grand-Place allows our guests to fully immerse themselves in the vibrant city life and easily explore the rich culture and history at their doorstep. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 221 Liczba opinii 5.6/10 Jedzenie
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