Novotel Brussels off Grand'Place 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 340

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120, rue du Marché Aux Herbes, 1000 BRUKSELA, Belgia

Opis

O hotelu

  • Tout proche de la Grand-Place et de la gare centrale

  • Obok Grand Place i głównego dworca kolejowego

  • Pokoje rodzinne są przystosowane dla dzieci i pomieszczą maksymalnie 4 osoby.

  • Pyszny bufet śniadaniowy.

  • Darmowa szybka sieć WIFI w pokojach i miejscach publicznych dostępna przez całą dobę

Nasze pokoje

Lokalizacja hotelu

Novotel Brussels off Grand'Place

120, rue du Marché Aux Herbes
1000 BRUKSELA
Belgia

Pozycja GPS:50.846302, 4.354746

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 2 340

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 512

Certyfikat Doskonałości 2024

Bardzo dobra lokalizacja

Ocena klientów 5.0/5

Ola Rodziny - Opinie potwierdzone ALL

Dobra lokalizacja, miła obsługa

Szanowna Pani, Dziękujemy za poświęcenie czasu na napisanie tej recenzji. Cieszymy się, że pobyt w Novotel Brussels Off Grand Place dostarczył Państwu pozytywnych doświadczeń. Jesteśmy szczęśliwi, że nasza obsługa spotkała się z Państwa uznaniem, zawsze dążymy do tego, aby nasi goście czuli się wyjątkowo i profesjonalnie obsłużeni. Jednakże zauważyliśmy Państwa uwagi odnośnie śniadania i pragniemy przeprosić za niedogodności związane z temperaturą serwowanych dań. Dbamy o to, aby nasze śniadania były nie tylko bogate i smaczne, ale także podawane w odpowiedni sposób. Wasze uwagi są dla nas cenne i zostaną wykorzystane do dalszej poprawy jakości serwisu śniadaniowego. Mimo to, cieszymy się, że lokalizacja naszego hotelu przyczyniła się do pozytywnego wrażenia z pobytu, znajdując się zaledwie 200 metrów od Grand-Place, co sprawia, że najlepsze atrakcje Brukseli są na wyciągnięcie ręki. Mamy nadzieję, że w niedalekiej przyszłości będziemy mogli powitać Cię ponownie! Serdeczne pozdrowienia, Jurgen Van der Haegen, General Manager

Good stay

Ocena na stronie TripAdvisor 4.0/5

udayverma Opinia zatwierdzona w TripAdvisor

Location was excellent. You walk out and you are in middle of action. You step out of Brussel Central and then walk few steps, take right and keep walking and on your right at V shape is the hotel. So like 3-4 minutes. Rooms were adequate for us, spacious enough, Hotel does show age inside. Definitely not a 4 star but 3 star at best. Didn't try breakfast or other facilities. Looks like we dodged the bullet. Rooms were not cheap but location was good Have nothing to complain, and would definitely recommend for location itself if no other option present.

Dear Guest, Thank you for reviewing your recent experience. We are delighted that you found our location right in the heart of Brussels to be excellent, offering immediate access to the vibrant city center and the iconic Grand-Place just a short stroll away. However, we are sorry that some aspects of your stay did not meet your expectations. We understand your observations regarding the interior aesthetics of our establishment and appreciate your candid feedback. Moreover, while we aim to provide a quality experience that aligns with our 4-star status, we regret that we fell short of your expectations in this regard. Finally, we would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. Finally, we appreciate your willingness to recommend us based on our prime location. It is wonderful to know that the proximity to key attractions and transport links significantly contributed to the positive aspects of your stay. Jurgen Van der Haegen, General Manager

Not really the four-star hotel it claims to be.

Ocena na stronie TripAdvisor 3.0/5

Travel1000Glen Opinia zatwierdzona w TripAdvisor

This is a functional chain hotel, ideally situated close to Grand Place, the central train station, an interesting restaurant and bar area, and a number of cultural attractions. This location is by far its best feature. Presenting itself as a 4-Star hotel, it seemed a 3 at best. Toilet (separate) and bathroom were cramped and somewhat tired (the washbasin in the bathroom wasn’t draining properly), the only toiletries came in refillable shower gel and shampoo dispensers, the lifts were similarly cramped, and the public areas were oddly positioned / laid out and styleless. Front desk staff were more efficient than welcoming, with one young man in particular being somewhat curt (perhaps a function of the line-up of guests checking in). In short, its services and ambience are not as sophisticated as one would expect from its price point. Were I to visit Brussels again and wanted to stay in this area, I’d probably try the nearby Ibis. So not so much a bad experience as a somewhat disappointing one given the price.

Dear Glen, Thank you for taking the time to review your stay. We are delighted that you appreciated our hotel's prime location, right in the heart of Brussels and just steps away from the Grand Place and central train station. However, we are sorry that your stay did not fully meet your expectations. We understand that the bathroom facilities did not provide the comfort you anticipated, and we are looking into the drainage issue you mentioned. Additionally, we recognize that the design and layout of our public areas might not have met your aesthetic preferences. We strive to maintain a balance between style and functionality in all areas of our hotel. Moreover, we regret that your interaction with our front desk staff was not as welcoming as we aim for. We continuously work on training our team to ensure all guests feel received with the utmost hospitality. Nonetheless, we hope you had the opportunity to experience our newly renovated Gourmet Bar during your stay, offering a variety of Belgian beers and our classic Gourmet Burger. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Decent place, great location, rooms are quite compact

Ocena na stronie TripAdvisor 3.0/5

601ankitak Rodziny - Opinia zatwierdzona w TripAdvisor

Average place to stay in. Best part is the location as it is next to the palace, is well connected by metro and trains and is dotted with restaurants, cafes and shopping joints. Staff is courteous, but quite transactional. When you enter, hardly anyone makes eye contact with you or welcomes you unless you initiate a conversation. Also, the lobby feels like a co-working space to me, like a thoroughfare with so much happening that it seems multiple units are operating inside. Cleaning is basic, breakfast buffet is tad boring and repetitive, with most options being for cold items. Best part about breakfast is fresh orange juice and good choice of fresh fruits and pancake maker machine. They also have some good choice of breads and spreads, but scrambled eggs could be a lot better and enticing. Overall, they score over many because of the location, time to take their level up (like prices already have) to live up to Novotel's name.

Dear Ankita, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that our central location met your expectations, offering convenience and proximity to Brussels' iconic attractions. We regret to hear that the lobby atmosphere and room size did not match your expectations. While our lobby is designed to be a vibrant and dynamic space, we understand that it may not be to everyone's taste, and we apologize if this caused any inconvenience. Regarding the room size, we strive to offer comfort and functionality within the heart of the city, where space can be at a premium. Our staff aims to deliver the highest level of service and while they are typically known for their courteousness, we apologize if you felt the welcome was not warm enough. We also appreciate your comments on our cleaning standards and will look into this matter to ensure it meets the high standards we set for ourselves. The breakfast we offer aims to cater to a variety of tastes, and we are glad you enjoyed the fresh orange juice and the selection of fruits and breads. We are always looking to improve, so we take note of your feedback regarding the hot breakfast options. We understand that the value for the price paid is an important aspect of your stay, and we are sorry to hear that you felt it was not in line with your expectations. We take pride in providing a quality experience and will certainly review your feedback in our continuous efforts to enhance our services. Jurgen Van der Haegen, General Manager

Great Location. decent service. Terrible internet.

Ocena na stronie TripAdvisor 3.0/5

ericuchon Couples - Opinia zatwierdzona w TripAdvisor

I was debating to give 3 or 4 stars for poor WIFI and mixed feeling on customer service. Great location: Around corner from Brussels centraal, convenient for you to take the train to Ghent, Brugge, airport, other cities in Europe. A few blocks from Grote Mrkt, Manekin pis, Grand place,royal palace, etc Lots of restaurants, stores, , laundromat. Ambiance; Modern, trendy. Lobby is spacious with lots of areas to sit and relax. Front desk it is weird. At the end of the bar. Hallways are narrow and low ceiling. Room: Room is not too big, little tight in space. It has this modern, simple look. Bed is comfortable Bathroom: Small bathroom with bathtub and shower. Counter sink is very small so ladies do not have enough room for all their stuff. Shower is very small very tight to take a shower. Toilet is separate. Breakfast: Not impressed, but decent breakfast. Scrambled and boiled Eggs, bacon, sausage as proteins. Scrambled eggs tasted like boiled eggs. They also have a DIY machine. It also includes bread section , cold cuts , fresh fruit, límite juice apple and orange. Service: I guess it is a mixed bag. Most staff are courteous and friendly. Front desk is helpful and courteous. Maids that are usually on the hallways in the mornings are polite courteous. Always saying good morning and making sure you have enough room to get through. Staff at breakfast is not rude, but it is hard to get a good morning or a smile. They do keep the tables clean and replenish food promptly, but one expects a smile when you have eye contact. I think is part of hospitality WIFI: Terrible. So slow and always disconnecting. Although is free and nowadays most hotels do not charge for WIFI and provide a free service with decent speed. It was terrible. If you are in a business trip you would have issues. Overall, a good stay. I am not sure, I would stay again as there are other options right next door like Ibis, NH Collection, Hilton since I had issue. With internet and although in vacation, I had to stay in touch with a couple of pending projects

Dear Guest, Thank you for reviewing your recent experience. It is delightful to hear that you found our location to be excellent, offering the convenience and proximity to key attractions and transport links in Brussels. We are also pleased that the modern and inviting ambiance of our lobby made a positive impression. We regret to hear, however, that your experience with our Wi-Fi service did not meet your expectations. We understand the importance of reliable internet connectivity, especially for our business travelers. Please rest assured that we continually strive to improve our services. Additionally, your comments on room and bathroom sizes are noted, although they are designed to optimize space and comfort in line with city centre accommodations. Your mixed feelings about our customer service are concerning to us. We take pride in our courteous and helpful staff, and it's disheartening to learn that not every interaction was consistent with the high standards we set for ourselves. Meanwhile, your mention of our breakfast selection is appreciated, and we are always looking for ways to enhance our offerings to please all palates. We hope to welcome you back. All the best. Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 721 Liczba opinii 9.7/10 Lokalizacja
  • 1 505 Liczba opinii 7.3/10 Pokój
  • 1 255 Liczba opinii 7.8/10 Obsługa
  • 13 Liczba opinii 6.2/10 Internet
  • 800 Liczba opinii 7.9/10 Śniadanie
  • 539 Liczba opinii 7.8/10 Czystość
  • 358 Liczba opinii 5.1/10 Udogodnienia
  • 232 Liczba opinii 5.2/10 Jedzenie

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