ibis Brussels off Grand' Place

A great hotel, with the best location in Brussels. Very helpful staff and their breakfast is good. My daughter loves their hot chocolate. We got a comfy room that cleaned properly everyday. 3 mins walk to Grand Place.

Very close to Grand Place and Central Station (25min walk from Gare Midi), very efficient checkin/out and good value rates for a decent room & WiFi. Staff were friendly and there was a band playing in the bar on the Thursday night. I would turn the air con off at night if you can or it will wake you every time it kicks in. Didn’t try the breakfast. No problem with plumbing but hope guests affected by this were compensated.

Avoid Hotel ibis Brussels off Grand Place when you visit Brussels. First, we were not informed about the plumbing issue that caused the whole building to be without water when we checked in at the front desk. I only found out when I wanted to take a shower. Then I went back to the front desk to find out why, only then I was told about the problem. Secondly, and most importantly, the aircon system was not working (for at least a month from another customer's complaint on Google Review), this info was also kept silent (secret) so that more bookings could be made from travellers. We complained the next day in the morning and the lady at the front desk informed us that a technician will come and fix the problem. Later in the evening when we came back to our room to only find out that the aircon is still not functioning. Then again, back to the front desk only to be told that it CANNOT be fixed because the WHOLE central system was intentionally disabled. So why told us the first place that it can be fixed by the technician. If we were told about the real truth, then we would have checked out immediately and change to another hotel. Another strategy by Ibis to TRAP us in this hotel. And where is the manager when we asked for him/her, well we were informed that the manager is at home until Monday and cannot be reached (what a joke). If I could give a negative star, I would. And for us to expect the manager to respond and to refund, that will certainly be a miracle.

LOCATION is perfect! You are literally a minute or two from Central Station so prefect for day trips. Also you are in the middle of a ton of food and shops and Grand Place. The hotel has style and the room was nicely decorated. The only negatives are the room is pretty small and the breakfast was expensive. You can play a little less for a comparable place in the are but we were quite happy with our choice.

We arrived in the morning, around 10am. We were greeted warmly by the young man on the desk. We had requested baggage hold, so we could go explore, but he checked their system and as our room hadn’t been used the night before, he checked us in, gave us the Wifi details, explained breakfast and bar hours. He gave us a voucher for 2 free drinks (1 each) redeemable from the Bar or Reception. Breakfast was a fantastic buffet of delicious food, a wide variety of Breads and pastries, great selection of cereals, fruits, hot breakfast choices and self serve/cook waffles. They also have a choice of packaged or self Squeezed Fresh Orange Juice, plus tea and Coffee. Rooms are very comfortable with the usual additional. Made the Ibis Styles in Paris look even worse. Highly recommend Ibis Brussels off Grand Place.