ibis Brussels off Grand' Place 3 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 683

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUKSELA, Belgia

Opis

O hotelu

  • Lokalizacja: 2 minuty pieszo od Wielkiego Placu w Brukseli

  • Lokalizacja: łatwy dostęp do dworca głównego i przystanków komunikacji miejskiej

  • W hotelu obowiązuje całkowity zakaz palenia

Nasze pokoje

Lokalizacja hotelu

ibis Brussels off Grand' Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUKSELA
Belgia

Pozycja GPS:50.846767, 4.355081

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

ST MICHEL

Bar — przyjazne miejsce na spotkanie o dowolnej porze dnia.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 2 683

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 858

Certyfikat Doskonałości 2024

Bring your own towels!

Ocena na stronie TripAdvisor 1.0/5

David H Opinia zatwierdzona w TripAdvisor

Given that this stay was very expensive it was outrageous that (1) no towels were provided in the room, and (2) no kettle was provided. I went to reception and was given 4 face flannels and 1 hand towel. I was told that my standard room did not have a kettle and that I would have had to book an Executive room to get a kettle. Hilariously, the hotel advertises on booking.com showing a picture of a bathroom with towels.

Dear David, Thank you for taking the time to share your feedback. We regret to hear that certain aspects of your stay at ibis Brussels Off Grand Place did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we apologize if we fell short in this regard. Regarding the towels, our policy is to change them daily unless they are hung up, as part of our commitment to environmental sustainability. However, it seems there was a misunderstanding, and we apologize for any inconvenience this caused. Fresh towels are always available upon request at the reception. In relation to the kettle, these are indeed provided only in our premium rooms. We understand the convenience a kettle can bring, and we are sorry for any confusion caused by the room amenities listed. We will review our communication to ensure our guests have a clear understanding of the amenities associated with each room type. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

Pick for the location, not the service

Ocena na stronie TripAdvisor 3.0/5

Elizabeth L Opinia zatwierdzona w TripAdvisor

The location of the hotel is really excellent. Close to the Grand Palace, close to the train station, lots of dining options and fun shops. The hotel itself is definitely a budget hotel. Our room was missing 80% of the towels (hand towels, bath maths) upon arrival and had a persistent sewage smell in the bathroom that required a self- purchased air freshener to tolerate being in there. The hotel staff were not particularly helpful (except for the bar staff, who we really enjoyed). I did appreciate the rooms having air conditioning for the hot summer days.

Dear Elizabeth, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the air conditioning in our rooms, especially during the warmer days. Our rooms are indeed equipped with air conditioning systems that can be individually regulated for your comfort. However, we regret to hear that certain aspects of your stay were disappointing. We understand that arriving to a room that is not fully stocked with towels can be frustrating, and we apologize for this oversight. We are also concerned about the scent you mentioned and will be looking into this matter to ensure it is an isolated incident. Furthermore, we are sorry that our team's service did not meet your expectations and will follow up on this with our team. Nonetheless, it is great that you found our location to be excellent, with its proximity to the Grand Palace, the train station, and the vibrant local dining and shopping scene. We hope that the convenience of our hotel's location helped to enhance your visit to Brussels. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jurgen Van der Haegen, General Manager

Location and nothing else

Ocena na stronie TripAdvisor 3.0/5

FlipSide623 Couples - Opinia zatwierdzona w TripAdvisor

Location, location, location! And that’s about it. The rooms were fairly small but we had a good view of Grasmarkt. The bathroom was small and toilet was oddly placed that your knees or head would be touching the wall. The hotel is walking distance to several points of interests and the central station. But amenities were subpar…towels were super thin 😬. No safes or fridge in the room either.

Dear Guest, Thanks for your review about our hotel. We are delighted that you appreciated the view of Grasmarkt from your room. Our central location is indeed one of the highlights we are proud of, allowing our guests to explore the historical city centre with ease. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that the size of our rooms and bathrooms may seem compact, yet they are designed to be cozy and efficient, aligning with our city hotel concept. We acknowledge your feedback regarding the towels, and we aim to provide amenities that contribute to a comfortable stay while also considering our environmental responsibilities. Additionally, we take note of your comments on the absence of in-room safes and refrigerators; we do provide safe facilities at reception and a 24/7 snack and beverage shop for convenience. Finally, we are pleased that our prime location contributed positively to your visit, offering direct access to Brussels' many attractions and the central station. This, combined with our efforts to ensure a restful night's sleep with our Sweet Bed by ibis, is central to our commitment to guest satisfaction. We are hoping to welcome you back in the future. All the best. Jurgen Van der Haegen, General Manager

Excellent customer service.

Ocena na stronie TripAdvisor 5.0/5

Abestmcd Opinia zatwierdzona w TripAdvisor

Excellent customer service. We were unable to travel at last minute and the hotel went above and beyond to sort out our reservation. Both management and front desk staff were exceptionally helpful. Looking forward to booking in the future. Great location and staff.

Dear Guest, Thank you for this great review. We are thrilled to hear about your positive interactions with our team and the smooth handling of your reservation. It is always rewarding to know that our 24-hour front desk staff and management are able to provide assistance and exceptional care to our guests. Furthermore, we are glad that our central location, just a stone's throw away from the Grand Place and numerous dining options, added to the convenience of your stay. While we regret that you couldn't make the trip, we eagerly await the opportunity to welcome you in the future and ensure your comfort with our Sweet Bed by ibis and other amenities like our bar with a variety of Belgian beers and individual air conditioning controls. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Hotel is basic but location makes up for it all

Ocena na stronie TripAdvisor 4.0/5

Happiness431394 Opinia zatwierdzona w TripAdvisor

As all the other reviews have mentioned, the location of this hotel makes up for everything it’s lacking. It’s not a bad hotel, but you should have the right expectations. The rooms are very small, basically just fits your bed. No fridge, no kettle/tea/coffee. Also the carpet is very dated. Another thing we noticed was the daily make up/ clean up of the room was very inconsistent. Some days the bed was made, some was not. Some days we got new towels, some days had no towels at all. They also don’t give you new cups etc. Again, the location is phenomenal and for that I would stay here again if in Brussels.

Dear Guest, Thank you for reviewing your recent experience. We are delighted that you found our location to be exceptional, offering easy access to Brussels' most iconic landmarks and a vibrant array of dining options just steps away from the hotel. We apologize for certain aspects of your stay falling short of your expectations. Our rooms are designed to be cozy and efficient, optimizing space in a manner typical for city hotels. We understand that preferences differ, and we regret that the room size and lack of certain amenities did not meet your standards. We are also sorry to hear of the inconsistencies you experienced with our housekeeping service. We take great pride in our cleanliness and service, and it seems we missed our mark during your stay. Furthermore, we note your comments on the room decor; as we continuously strive to maintain a modern atmosphere, your feedback is invaluable to us. Lastly, we recognize the importance of the little details such as refreshed cups, and we will take your points into consideration as we aim to improve our services. Nevertheless, we are pleased to remind you and our future guests of the ibis Sweet Bed by ibis in every room, the availability of separate heaters and fans upon request, and the convenience of our 24/7 drinks service that allows you to enjoy refreshments anytime in the comfort of your room. We hope to welcome you back. All the best. Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 739 Liczba opinii 9.8/10 Lokalizacja
  • 2 398 Liczba opinii 6.1/10 Pokój
  • 1 827 Liczba opinii 9/10 Obsługa
  • 36 Liczba opinii 9.1/10 Internet
  • 1 400 Liczba opinii 4.5/10 Komfort
  • 1 168 Liczba opinii 8.9/10 Śniadanie
  • 839 Liczba opinii 7.4/10 Czystość

Zarządzane przez Trustyou

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