Hotel Pullman Paris Torre Eiffel 4 estrelas

Booked this hotel as we had stayed here 15 years ago, it was wonderful back then, now its just a heavy group hotel. Breakfast is in a meeting roo. hostess was super rude, we didn't even try it, we went to a cafe nearby. They gave us a connecting room, where the connecting door is wafer thin, we heard all the shouting next door till 3am. Service/reception super rude in check out. The only good experience was on check in, can't remember the girls name, she wore a blue suit, blond hair, she was the only saving grace. Shame with such a fantastic location, one would think it would not be so desperate to book so many groups/tour groups, makes it feel very cheap. Won't stay there again.

We stayed in the junior suite which was spacious and functional however it was poorly maintained - one of the sinks was blocked, toilet seat wouldn't stay up, show soap holder was broken and no full length mirror. The service was very impersonal and felt very much like an economy hotel. As a platinum le club member there was no acknowledgement or benefit.

We chose to stay at Pullman Paris due to its views and location of the Eiffel Tower. We paid a lot of money for the privilege but we found that we had to constantly contact guest services with issues. Each day, our coffee bar was not replenished. We had either no coffee pods, crema or sweetners replaced. When we contacted guest services it took over an hour for them to bring coffee pods to room. When they arrived they brought sugar but no sweetners and didn't even bring the crema milk containers. When the door person was told they got grumpy that they had to go back and get other items. We also had our free water bottle disappear one day and our room key which we left in the door was taken without explanation. Our shampoo and conditioner were not replaced daily. Overall the room was nice and dining room was great. But the service cleaning staff were EXTREMELY LACKING with their attention to detail and for the amount of money we paid I was highly disappointed.

Excellent hotel Excellent room, very good service, great location. Next to the Eiffel Tower. Charming and within easy reach of various sights. Breakfast with many options, very clean. Hotel of excellence. I recommend. worth knowing

The location is perfect as it is right by the Eiffel Tower. Breakfast was delicious and an overall great experience. Restaurant was good. Helpful staff. Beds not so comfortable. Will definitely stay at this hotel again.

The experience provided by hotel staff could not be worse. Rude, unpolished, unprepared to attend customers & arrogant. The experience in the restaurant FRAME was absolute terrible, wit the most unpolished an rude waitress I had the displeasure of being attended by. As a Platinum member of Accor, certainly was the worse experience in the entire Accor I had so far.

Excellent location about 5 minutes walk to the Eiffel Tower. Numerous bakeries, cafes and restaurants close by the hotel. Arrived on Bastille Day and saw the fantastic Eiffel Tower firework display from our hotel without fighting the crowd.

Stay was okay - but upon checkout, clerk insisted I had not pre-paid and made me PAY additioal 328 euro - even though I had PREPAID for the stay via their customer service call in-number! (I booked directly with ACCOR hotels!) I am waiting to see if they will refund my double payment. Very unhappy!

Perfect localization, clean rooms, very good breakfast. Unfortunately, we had issue with check-in and check-out. During check-in, we had to wait for our room 1,5 hour after 15:00 which is the standard timing. Waiting so long with 5 years old daughter is not that good. We had requested late check-out as a Gold Accor members. Furthermore, we thought that it would be good chance for the rehabilitation for the hotel for the issue with check-in. After embarrassing consideration of the staff we were granted "with grace" just three hours till 14:00 (check-ins starts anyway on 15:00 so it was no special effort from the hotel). Furthermore, we were called from reception several times already from 12:00... very annoying :-(

Hotel was in a great spot, we had a Tower view! It was larger than life. We received what we asked for when booking. AC could of been better. Breakfast was good. Staff was super friendly. Inside was clean. Didn’t look dated.

This is now our favourite place to stay in Paris. We found the staff friendly and helpful, the room spacious, clean and comfortable, and it would be hard to find a better location and view. We especially enjoyed our breakfast each morning - it was the perfect way to start each day. We are now looking forward to staying here again.

Had difficulties from booking onwards. Poor customer service from help desk re charges which were not clear. Room ok but balcony light flashing all the time through the night. Poor amount of tea and milk in room. Had to be moved to different room by half way through stay , and service in restaurant was extremely poor. For the cost there are far better hotels available.

We definitely recommend this hotel for its facilities, service, and location near the Eiffel Tower, plenty of brasseries and restaurants in the vicinity, taxis right outside, bus stop (Le Bus Direct) to Paris airports about a block, metro station approximately two blocks from the hotel. Reserve a room with a view of the tower, you won't regret it!

Absolutely horrible experience. We waited for 3 hours post the official check in time. Then too we received the room after waiting at the reception counter for an hour and half straight. Few of the staff members are really good. Chef Vivega (Chef Vivekanad) & Chef Andrew are good and asssisted in giving good food (we are 100% vegetarians), and a couple of guys at the front office were helpful, but otherwise the staff isn't very helpful and assisting. Better to try Mercure (part of of Accor group like Pullman) just few steps away. Here, you will pay quite a bit for an awesome view, decent rooms and horrible service. I wouldn't recommend this hotel for stay for sure.

Property was clean and very close to Eiffel Tower. Staff was very nice and accommodating. Views from balcony were amazing. I like the higher level rooms that are farther back away from the Eiffel Tower so you don’t have to look up so high being literally right next to the landmark. I would definitely stay there again.