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Hotel Novotel Paris Centre Tour Eiffel 4 gwiazdki

Ocena klientów 4.0/5 Liczba opinii: 12 179

hotel certyfikowany ALLSAFE

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Novotel Paris Centre Tour Eiffel
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+ 15 Usługi

O hotelu

  • Opatrzone znakiem ALLSAFE Bureau Veritas

  • Prywatny, płatny parking strzeżony

  • Kryty basen z podgrzewaną wodą, centrum fitness i sauna

  • Pokoje rodzinne, dostępna sieć WI-FI

  • 30 sal konferencyjnych i 3000 m² elastycznej przestrzeni

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolone Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • PÓŹNE WYMELDOWANIE DO 17.00 Płatne usługi
  • Pranie chemiczne Płatne usługi
  • Butiki/zakupy
  • Portier
  • Concierge
Rozrywka
  • Wewnętrzny, ogrzewany basen
  • Centrum fitness
  • Sauna
  • Wycieczki łodzią Płatne usługi
  • Wypożyczalnia rowerów (w pobliżu) Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 2
  • Liczba barów: 1
  • Obsługa hotelowa
  • Automaty z przekąskami i napojami Płatne usługi
Usługi biznesowe
  • Sale konferencyjne: 36
  • Hotel kongresowy
  • Kącik internetowy z komputerem Mac
  • Business centre z obsługą
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Novotel Paris Centre Tour Eiffel

.
75015 paryż
francja

Tel: +33140582000

Faks: (+33)1/40582444

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • BALARD-GARE DU NORD :  42 CHARLES MICHELS

  • RADIO FRANCE-HOTEL DE VILLE :  70 PONT DE GRENELLE

  • BIR HAKEIM - L6 :  6 - ETOILE NA BIR HAKEIM

  • CHARLES MICHELS - L 10 :  10 - BOULOGNE CHARLES MICHELS

  • Samolotem

    PARIS ORLY W 15km / 9,32 mil

  • Samolotem

    ROISSY - CDG W 35km / 21,75 mil

  • Samolotem

    ROISSY - CHARLES DE GAULLE W 25km / 15,54 mil

  • Samochodem

    A1 AUTOROUTE DU NORD W 6km / 3,73 mil

  • Samochodem

    A13 AUTOROUTE DE NORMANDIE W 3km / 1,86 mil

  • Samochodem

    A6 AUTOROUTE DU SUD W 5km / 3,11 mil

  • Pociągiem

    MONTPARNASSE W 3km / 1,86 mil

  • Pociągiem

    PARIS MONTPARNASSE 1 ET 2 W 3km / 1,86 mil

  • Pociągiem

    SAINT LAZARE W 4km / 2,49 mil

Pozycja GPS:48.849778, 2.282836

Nasze pokoje

Nasze pokoje o powierzchni od 20 do 70 m² zapewniają płaski telewizor, darmowe Wi-Fi, tacę z kawą i herbatą, sejf i minibar. Odkryj nasze pokoje rodzinne idealnie zaprojektowane na wspólne wyjazdy. Podziwiaj wspaniałe widoki na Paryż z pokoi superior położonych na wyższych piętrach. Postaw na dobre samopoczucie w jednym z naszych apartamentów zapewniających najwyższy komfort.

Nasze restauracje i bary

N'CAFE

Rodzaj serwowanej kuchni: Bistro

N'Café oferuje różnorodne menu na kolacje: produkty sezonowe i codzienne dania. Prosta i zbilansowana kuchnia. W porze obiadowej zapraszamy na skosztowanie ekspresowego menu lub menu w barze Q.G'renelle.

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela Zamknięte

BENKAY

Rodzaj serwowanej kuchni: Japońska

Benkay to miejsce serwujące tradycyjną kuchnię japońską. Oferujemy bogaty wybór sushi lub teppanyaki i widoki na Paryż i Sekwanę.

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

Q.G'renelle

Kameralne i eleganckie otoczenie, idealnie nadające się na spotkania służbowe, drinka z przyjaciółmi lub lekki lunch. Przyjdź i spędź miło czas w przytulnej atmosferze nowego baru Q.G'renelle. Menu obiadowe lub specjały dnia dostępne w porze lunchu.

Zdjęcie nieumowne

  • Poniedziałek -
  • Wtorek -
  • Środa -
  • Czwartek -
  • Piątek -
  • Sobota -
  • Niedziela -

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 36

  • Maks. rozmiar: 600 m²

  • Maks. pojemność: 600 osoby

  • Maks. liczba uczestników bankietu: 400 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Novotel Paris Centre Tour Eiffel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.0/5

Liczba opinii: 12 179

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 5 762

Great location

Ocena na stronie TripAdvisor 4.0/5

Joseph Normand W Business - 02/03/2020 Opinia zatwierdzona w TripAdvisor

This property is nicely located and a good value for Paris. Unfortunately it is an older property has as such has some limitations. Although the room I stayed in was very tastefully kitted out, the lack of control on the heating was an issue for me. The central HVAC meant there was no room control and my room was kept at about 23 degrees which was too hot for me to sleep well. The beds are comfy and the servicing of the room was good too. The property is kept well and the staff is very friendly, courteous and professional.

Good morning Joseph, I very much appreciate you take time to share your comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback, but also any other remark, always useful to us. I will share your return with my team, and especially with my technical manager, as they strive to continuously improve the quality of our services . Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there, Have a nice day, Cordial greetings,

Better than any air BnB

Ocena na stronie TripAdvisor 5.0/5

583karenl 06/02/2020 Opinia zatwierdzona w TripAdvisor

Ideal location, great views, welcoming staff, comfortable rooms. We have been regular guests for 20 years. Feels like home every time. Looking forward to our next visit. Ahmed, the bar man was welcoming and professional, the cherry on the cake !

Dear Karen, What a great comment, thank you very much for your loyalty. I am delighted that you enjoy our hotel and our services. It is always a pleasure to receive positive feedback. Rest assured that they will be shared with my teams as an encouragement to all of them who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous ones. Have a nice day, Cordial greetings,

This hotel should not be an All Accor

Ocena na stronie TripAdvisor 1.0/5

ROBERTO P Family - 08/01/2020 Opinia zatwierdzona w TripAdvisor

The ac never worked. They did something about it after my 3rd complain. My room was not done at all. I was there for 3 long days. This hotel should is not good enough to have the All Accor brand. Its a 2 star hotel not 4.its dirty all the way. Management is not customer oriented.

Good morning Roberto, Thank you for taking the time to comment your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience, especially with our housekeeping service, did not meet your expectations, please allow me and my team to express our sincerest apologies. Despite what you may think, your feedback is very important to me and we strive all there to provide a superior service experience for every customer. I will exchange about your return with my department managers concerned, especially with my General Housekeeper, in order to take the corrective and appropriate measures to address the problem and prevent future occurrence. As if I appreciate all my 2 stars Accor hotels' colleagues, I am not sure that you should find a 2 stars hotel proposing all the services we can offer to the Novotel Paris Centre Tour Eiffel as Concierge service, Luggage service, Valet service, Gasronomic japanese restaurant, Fitness Center with indoor heated swimming pool.... I hope that you will give us the opportunity to better serve you in the near future. Cordial greetings, and all my best wishes for this new year,

Outdated hotel

Ocena na stronie TripAdvisor 2.0/5

Manuel0x Couples - 05/01/2020 Opinia zatwierdzona w TripAdvisor

Do not recommend to stay here. For the rates you are paying for this hotel, you can get better deals on newer hotels. Location is OK, but not great;20 mins walking to the Eiffel Tower. Personnel is not friendly and all the installations are crowded...

Dear Manuel, I am sorry to read that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience, therefore, your feedback is important to us. It is my hope that you will give us the opportunity to better serve you in the near future, Cordial greetings,

Great Stay

Ocena na stronie TripAdvisor 4.0/5

Séverine V Family - 26/12/2019 Opinia zatwierdzona w TripAdvisor

My stay at the Novotel Paris Centre Tour Eiffel was great. It is located at a 10min walk from the Eiffel Tower. The room was spacious and comfortable, and the staff was very helpful. I would definitely recommend this hotel.

Good evening Severine, I very much appreciate you take time to comment your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback and i am rellay delihjted that you enjoyed your experience with us. I will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. Cordial greetings,

Comfortable

Ocena na stronie TripAdvisor 4.0/5

Bayo O Solo travel - 04/11/2019 Opinia zatwierdzona w TripAdvisor

This is my second stay at this property this year and I have no regrets choosing to spend the vacation time there. The staff were always ready to help. Having checked in on line, my room key was ready on arrival. The front desk, housekeeping, room service and even maintenance staff were always ready to help.

Good morning Bayo, Thank you so much for this very pleasant comment following your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your retrun with my teams who strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope we will have a new opportunity to welcome you there and that this next visit will be as pleasant as the previous one. Sincerely,

Good service and breakfast, but not a nice room

Ocena na stronie TripAdvisor 3.0/5

Petra110212 Family - 01/11/2019 Opinia zatwierdzona w TripAdvisor

Service and breakfast was really good, but our room was not nice. There was a strong smell of drain in the room, the water pressure in the shower was poor, the safe was not working and the carpet was old and had stains.

Good evening Petra, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I welcome your compliments, but also your other remarks, always usefull to us. I am sorry that some of our services did not meet your expectations, especially with your bedroom, please allow us to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is very important to me. Please rest assured that I will share your return with my department managers concerned in order they take the appropriate measures to address the problems and prevent future occurrence. It is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings,

Novotel Paris Centre Tour Eiffel

Ocena na stronie TripAdvisor 2.0/5

N7772IPstephent Solo travel - 01/10/2019 Opinia zatwierdzona w TripAdvisor

All seemed good from the outside but it was not all as it seemed. If they put you on the top floor you have to lugg your bag up a set of stairs as the left doesn't go there. Well the room was spacious and the view terrific, but the carpet was disgusting. It looked like the original carpet that was terribly stained and had never been steam or dry cleaned. It was not even up to backpackers standard.! I asked if it could be cleaned during the day and was told they would look at it. Two days passed and my room was not made up. Three phone calls later and the promises were not me so a trip to reception was made and I was accused of not putting the make my room up sign on the door which I had. Further requests regarding the carpet were made and was told the carpets were being replaced throughout the hotel. RUBBISH. The French arent renowned for hygiene and this is a perfect reminder. The shower mixer was not working properly and I requested it to be fixed so you could have a shower that was not boiling or freezing but this also was to hard for them to do. To top it off the bar staff reminded me of faulty towers- I being non French were in there way. NEVER again.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am really sorry that your experience did not meet your expectations, please allow me and my team to express our sincerest apologies. We strive all to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that I will share your return with my departement managers concerned in order they take the corrective and appropriate measures with their teams to address the problem and prevent future occurrence. I appreciate your sharing your concerns, It is my hope that you will give us the opportunity to welcome you next in order better serve you and regain your trust, Cordial greetings,

Shocking Service - Rude staff with no understanding

Ocena na stronie TripAdvisor 1.0/5

802tsmith Business - 21/09/2019 Opinia zatwierdzona w TripAdvisor

I booked to stay in this hotel - only to understand 1 hour after i booked the hotel i noticed i booked the incorrect date. I contacted the hotel directly only to be told that because i booked the hotel on a no refund section i could not cancel. I also asked could i perhaps stay another time and apply me with credit - answer - NO. Shocking customer service - would never recommend this hotel to any body - they do not care about the service the only care about making money.

Good morning Mr Smith, Thank you for sharing your comment, I'm sorry about the matter with your booking in our hotel, and as we have already told you, please accept our sincerest apologies. I understand your dissatisfaction and we are already aware of your problem after your exchange with our customer service and our customer experience manager, which you fail to mention in your comment. Rest assured that our teams are always listening to all of our customers and do their best to find a solution to each of the issues raised. Cordial greetings

Moloch bezosobowy

Ocena klientów 3.0/5

Frank Pobyt służbowy - 09/09/2019 Opinie potwierdzone ALL

Fajnie położony ale bezosobowy, typowy Novotel we Francji. Bardzo blisko ścisłego centrum. Pokoje i łazienki dokładnie takie same jak w innych hotelach tej sieci. Na klucz, mimo internetowego zameldowania, czekałem 15 minut - dodam o 2.30 w nocy (jeden portier na kolosalny hotel i nikogo innego w kolejce). Śniadanie przeciętne - jajecznica z proszku, kolejki do gorących napojów, wybór minimalny. Przed schodami ruchomymi w szczycie trzeba się zmierzyć z gośćmi wybierającym przeciwny kierunek bo ktoś usilnie włączał kierunek schodów tak obie te dwie grupy miały problem i musiały na siebie wpadać. Bardzo przyjazne centrum konferencyjne i basen.

Drogi Panie B., Dziękujemy za poświęcenie czasu na podzielenie się z nami swoją opinią na temat pobytu w hotelu Novotel Paris Centre Tour Eiffel. Przepraszamy, jeśli niektóre z naszych usług nie spełniły Twoich oczekiwań. Z tego powodu uprzejmie prosimy o przyjęcie naszych szczerych przeprosin. Nasz zespół stara się zapewnić każdemu klientowi usługi najwyższej jakości. Dlatego twoje opinie są dla nas niezwykle ważne. Chcemy zapewnić, że podejmujemy już niezbędne kroki w celu wyeliminowania problemu i zapobieżenia ponownemu wystąpieniu problemu w przyszłości. Jesteśmy Ci wdzięczni za podzielenie się z nami swoimi doświadczeniami, Zdecydowaliśmy się przyznać ci 2500 punktów na karcie członkowskiej Le Club Accor. Mamy nadzieję, że w najbliższej przyszłości będziemy mieli okazję zaprezentować usługi wysokiej jakości. Serdecznie Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

5/10

Ocena klientów 2.5/5

Patrycja Rodziny - 03/09/2019 Opinie potwierdzone ALL

Bardzo dobra lokalizacja hotelu,natomiast spodziewałam sie wyższego standardu oferowanych pokoi. Hotel bardzo ładny w środku. Wielki minus za brak parkingu hotelowego.

Szanowna Pani, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Novotel Paris Centre Tour Eiffel. Jest nam niezmiernie przykro, że nie spełniliśmy Pani / Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Novotel, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Panią/Pana opinie są dla nas niezwykle ważne. Pragniemy zapewnić, że już podejmujemy odpowiednie kroki, aby zniwelować problem i uniknąć jego powtórzenia się w przyszłości. Jesteśmy wdzięczni, że podzieliła się Pani nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości będziemy mieli szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Murielle GRIFFON Responsable qualité & expérience client Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris mu… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Nice location, poor hotel

Ocena na stronie TripAdvisor 2.0/5

welidhi Family - 13/08/2019 Opinia zatwierdzona w TripAdvisor

The hotel lobby was nice and clean, but our room 2027 was in terrible condition with carpet stains and mould in the bathroom. Really spoiled our holiday. We will not be returning to this hotel in future.

Good evening Welidhi I thank you for sharing your comment following your stay in our hotel. I'm really sorry to learn that your experience, especially your bedroom, did not live up to your expectations, please accept from me and my team all our sincerest apologies. We have renovated 400 bedroom (on 764), especially our standard rooms, and we still work in this way, but the room you occupied is not yet part of it, and I can understand your disappointment. We strive all here to propose you the best services, that's why your feedback is important to us. I hope we will have a new opportunity to welcome you again in order to regain your trust, Cordial greetings,

average hotel and bad breakfast

Ocena na stronie TripAdvisor 3.0/5

kurtstruyf Family - 13/08/2019 Opinia zatwierdzona w TripAdvisor

The hotel's name is "Tour Eiffel" do not be mislead thinking you are very close to the Eifel Tower, it's still quite a walk. the mercure of accor is much closer. when we were there the near by metro line was undergoing maintenance, which meant either walk or take a cab. The hotel it self is what you can expect of a Novotel, clean, solid, friendly staff but nothing more. The room we were in was around 400 euro for a night.. in some cities you may expect more for that but this is Paris. So good, normal Novotel. The breakfast however was really bad. I travel a lot for work and I'm used to hotel breakfasts, this was one of the worste I've had in a long time. Eggs, bacon, saucages were cold, eggs were dramatically under cooked. The pancake station, undercooked the pancakes and they were just nasty. the croissants were average but very greasy, the fruit was tasteless. at least there was coffee.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet exactly your expectations, All my teams strive to provide a superior service experience for every customers, therefore, your feedback is important to us. Please note that I will exchange with my department managers concerned in order they take the appropriate measures to address the problem and prevent future occurrence (especially with our restaurant service). I appreciate your sharing your concerns, it is my hope that you will give us the opportunity to better serve you in the near future. Cordial greetings

Poor experience

Ocena na stronie TripAdvisor 2.0/5

rashmibhatia212 Business - 07/08/2019 Opinia zatwierdzona w TripAdvisor

I stayed in Novotel Paris and I had very bad experience staying at this property. I requested for early check in and still I did not get the room until the mid of the day. The room quality was poor, it was badly designed, it was a real bad experience and they charged me more which I did not get it back yet, it is more than 3 weeks now. Terrible, I will not recommend anybody to stay in this property.

Dear guest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that some of our services did not meet your expectations, please allow me and my teams to express our sincerest apologies. We strive to provide a superior service experience for every customer, therefore, your feedback is important to us. I will share your return with our department managers, and especially our Room Division Manager. However, because it seems that there is still a problem of payment after your stay, I strongly advise you to contact our hotel directly and ask for the reception service in order to express your expectations. This is not possible for us to get any concrete information on this site (Name, date of stay, Room number, etc...) Cordial greetings,

So Much Better than Last Time

Ocena na stronie TripAdvisor 5.0/5

Anthony M Family - 29/07/2019 Opinia zatwierdzona w TripAdvisor

Nice new room. After last year's poor service and total debacle, must give credit to the staff who were excellent. Swimming pool was a bonus, especially as it was so hot. Service so more attentive this year.

Dear Anthony, I very much appreciate your comment regarding your stay to the Novotel Paris Centre Tour Eiffel. It is always a pleasure to receive positive feedback. Rest assured that I will share your return with all my teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope that we will have the pleasure to welcome you soon again and that your next visit will be as pleasant as the previous one. Cordial greetings,

Check in time stated was 2.00 PM but the rude receptionist told me today is 3.00 PM.

Ocena na stronie TripAdvisor 1.0/5

marydasan Family - 25/07/2019 Opinia zatwierdzona w TripAdvisor

Check in time stated in the reservation email was 2.00 PM but the rude receptionist told me today is 3.00 PM. They are not willing to look for us a room and ask as to wait. I will not recommend this place.

Dear gguest, Thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry if your experience, especially your check-in, did not meet your expectations, please allow me and my staff to express our sincerest apologies. All my teams strive to provide a superior service experience for every customer, therefore, your feedback is important to us. Please rest that I will share your return with my room division manager in order she takes appropriate measure with her team about this subject, but please note that depending on the occupency of the hotel, it is sometimes difficult to provide the rooms on time. I appreciate your sharing your concerns, I hope that you will give us the opportunity to welcome you next and to better serve you, Have a nice day,

Weekend trip to Paris

Ocena na stronie TripAdvisor 4.0/5

Tour74847 Family - 11/07/2019 Opinia zatwierdzona w TripAdvisor

We were looking for a hotel at a reasonable price for a family of 4 in a good location in Paris for 2 nights and came across a deal at this hotel whereby you could get 2 family rooms with the second at half price. The rooms were very spacious, which was great, although they are in desperate need of updating. They are worn, with handles falling off of doors, dirty and stained carpets and dirty bathrooms, so if you are concerned about these things, this is not the place for you. However, the location was ideal (a 10 minute walk from the Eiffel Tower), the staff were very friendly and the rooms were a great size with one being able to realistically accommodate a family of 4. AS such, the hotel gave us everything we needed for the weekend and if they were to smarten up the rooms (which look nothing like the photos on the website), I would upgrade this to a 5 star review. It still gets 4 stars as it gave us everything we needed for our trip.

Good evening Tour,T I would like to thank you for taking the time to tell us about your experience to the Novotel Paris Centre Tour Eiffel. I am sorry that some of our services, especially your bedroom, did not meet your expectations, please allow me to express my sincerest apologies. Please note that we have renovated at this time 400 bedrooms (on 764) and we still working in this way, but the room you occupied is not part of it yet. I appreciate your return, it is my hope that we will have the pleasure to welcome you next again. Cordial greetings,

Pre-paid room wasn’t available-sent to a sister property

Ocena na stronie TripAdvisor 3.0/5

VanessaKM2015 Family - 08/07/2019 Opinia zatwierdzona w TripAdvisor

Showed up to my pre-paid reservation and was told they didn’t have a room for me. Moved to another one of their properties...at 2am! The man doing check in was extremely rude and even told me “you are not my customer...you can sit there (pointing to lobby chair) and for a room to be available. After waiting for him for about an hour, he sent me to another sister property for the night. I was very upset being I had pre-paid since April and I wanted to be close to the Eiffel Tower. The next Day I went back to the property and the front desk manager, Edith was extremely nice and offered us an executive suite at no cost. She made up for the man’s rudeness from the previous night and they treated us very well from that point on. The suite was remodeled, with a partial view of the Eiffel Tower.

Good evening Vanessa, Thank you for taking the time to write to us following your stay at the Novotel Paris Center Tour Eiffel. I'm really sorry to learn about your check-in for the 1st night that did not lived up to your expectations, and I ask you to accept my sincerest apologies. This attitude does not reflect in any case the quality of service we use to offer to our guests. Rest assured that your return will be shared with my Room Division Manager in order she takes corrective measures with her team to improve the quality of this point. I'm pleased to learn that Edith has taken care of you then and proposed you one of our Suite. I hope that we will regain your trust and better serve you on a future stay. Cordial greetings,

Novotel Paris Centre Tour Eiffel Dissapointment!

Ocena na stronie TripAdvisor 1.0/5

Tejas S Family - 12/06/2019 Opinia zatwierdzona w TripAdvisor

Booked a 2 night stay and requested interconnecting rooms due to travelling with three young kids, even rang the hotel two days prior to check in to request the same. Upon checking we were given two rooms however one was on the 21st floor and the second one on the 26th floor. The duty manager agreed to make mends by giving us a suite for the second night however that didn't happen! We were given a partial refund however our stay will be memorable for all of the wrong reasons at this hotel. The service is very poor whether its at check in or at breakfast. The staff are overstretched and there are long queues everywhere in the hotel. NOT A PLEASANT STAY!!!

Good evening Tejas, Thanks for sharing your experience to the Novotel Paris Centre Tour Eiffel, I'm really sorry to read that this one did not lived up to your expectations, please accept, in the name of all our team, our sincerest apologies. We all strive continously to improve the quality of our welcome and our services, and your opinion is important to me. I will share your comment with my Room Division Manager & my Food & Beverage Manager, in order they do all necessary to correct and improve the subjects concerned. I hope we will have the opportunity to welcoem you next in order to regain your trust, Kind regards,

Horrible stay away

Ocena na stronie TripAdvisor 1.0/5

GoPlaces297132 Family - 03/06/2019 Opinia zatwierdzona w TripAdvisor

Poor hygiene; smelly and disgusting in lobby and at floors Room smell bad Dreaded coming back to hotel at end of day; very dirty with no ventilation Breakfast area too small for size of hotel; stand in lines forever to get in

Good afternoon GoPlaces, Thank you for taking the time to share your experience following your stay to the Novotel Paris Center Tour Eiffel.I I am really sorry to read that your stay has not lived up to your expectations, I understand your dissatisfaction,and I ask you, on behalf of my teams and myself, to accept our sincerest apologies. This kind of inconvenience does not in any way reflect the quality of service that our teams wish to offer to each of our guests, that's why your opinion is very important for me. Please note that I have already sent your comment to my department managers concerned, who work continously with their teams on all possible ways to improve our services. I hope that we will have a new opportunity to welcome you among us to regain your trust and serve you better, Thanks again for your return, Cordial greetings,

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