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ibis Bata Hotel 2 stars

Customer review rating 3.9/5 239 reviews

ibis Bata
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+ 12 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Terrace with sea view. 15 min from the airport. Outdoor swimming pool vith garden view.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
Business services
  • 2 meeting room(s)

Hotel location

ibis Bata

Paseo Maritimo
0000
bata
equatorial guinea

Tel: +240333088156

Fax: (+240)333088161

Check-in from 12h00

Check out up to 12h00

  • By plane

    BATA AIRPORT At 6km / 3.73 miles

GPS :1.861039, 9.759372

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 0 m² / 0 sq ft
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk

Standard Room for disabled guests, with 1 double bed

  • Max. number of persons: 2
  • Area: From 0 m² / 0 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

MONTE ALEN

Type of cuisine: International

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our Oopen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OOPEN BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 40 m²

  • Maximum capacity: 32 people

Find out more

Our guest reviews for
ibis Bata

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

239 reviews

tripadvisor

TripAdvisor Rating 3.5/5

61 reviews

Not so good

Customer review rating 3.9/5

S. Business - 16/03/2020 Confirmed reviews ALL

Air conditioning not working properly. Fan run on high speed all night without cooling. Too much noise in the room.

Dear M. S., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We take into account the issue you had with the air conditioning, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

Extremely Dissatisfied

Customer review rating 3.9/5

Arnulfo A. Business - 25/01/2020 Confirmed reviews ALL

We always stay in Ibis Bata during our transit offshore to and from our rotational work. No drinking water always in the eating area. I am always asking for drinking water in the morning and the service is very slow - I asked water at 5:45 am and 1 medium sized bottled water was presented to us at 6:00 am for us to consume during our breakfast. The food is limited also in the breakfast area and being served at past 6:00 am when it should be better if served 5:30 am as we are leaving at 6:00 am. One coffee equipment also failed and the attendants have to fixed it while we are waiting...

Dear Antonio A., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have an early breakfast that starts at 4 AM. According to Ibis standards, this breakfast is composed of hot drink ( coffee, chocolate and tea), bottle of water, fruit juice and pastry. To satisfy Trident guests, and in agreement with Trident Management, we added boiled eggs, fruits, cheese, and cold meat. That goes far beyond Ibis standards. In all our rooms, we put one bottle of small water, which is free. If the guest want another bottle of water, he can ask to the front desk and pay for it. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will ensure that the early breakfast time is respected, and served at 04 AM We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

Dirty room with cockroaches

Customer review rating 3.9/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

Dirty room with cockroaches stale breakfast reboiled coffee served in a kettle being reboiled all the time allways a nasty experience

Dear James Gordon Jonathan G., Thank you for taking the time to tell us about your experience at the ibis Bata. We sincerely regret your disappointment with your stay . Thank you again for your comments which will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

CEO Muni

Customer review rating 3.9/5

Dusenge M. R. Business - 13/01/2020 Confirmed reviews ALL

It was my first night in the hotel. I found it problematic to use Wifi internet in the lobby area. Please improve on that. Br Michel

Bonsoir Monsieur R. Dusenge, Je vous remercie pour vos commentaires suite à votre séjour à ibis Bata. C’est avec grand plaisir que mon équipe et moi recevons vos compliments. Aussi, je ne manquerais pas de partager vos appréciations avec l'équipe. Votre satisfaction étant notre plus belle récompense , nous ne manquerons pas de prendre en compte votre observation au sujet du wifi dans le hall de notre hôtel qu'il faut améliorer. Muni étant notre fournisseur internet, nous aurons besoin de votre aide pour cette amélioration. En 2019, nous avons augmenté notre débit de 2 à 8 MO, mais le résultat n'est pas très satisfaisant. J'espère pouvoir faire votre connaissance à votre prochain passage dans mon hôtel. Dans l’attente de vous accueillir de nouveau, je vous prie de croire, Monsieur R., en l’expression de mes sentiments les meilleurs. Solange BWAME Directrice Générale

No words to describe the excellent service.

Customer review rating 3.9/5

Umesh K. Business - 21/12/2019 Confirmed reviews ALL

As usual I always have the best service provided and I would like to personally thank Mr .Koffe for his ever pleasing smile that he gives when see a person.

a perfect one

Customer review rating 3.9/5

Jamal J. Solo - 16/12/2019 Confirmed reviews ALL

I really felt at home

Pleasant

Customer review rating 3.9/5

Umesh K. Business - 17/11/2019 Confirmed reviews ALL

As usual I am always happy staying at the Ibis.They always Welcome me with a warm smile and are always very helpful.

Mr

Customer review rating 3.9/5

Charl M. Business - 04/10/2019 Confirmed reviews ALL

Very good service as always and very friendly staff

Dear Mr M., We would like to thank you for choosing Ibis Bata once again and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting each of your stay needs and wishes year after year. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely,

Mr. Pedro

Customer review rating 3.9/5

Pedro G. Business - 30/09/2019 Confirmed reviews ALL

Overall need improvement in Internet service, some floors work the Internet and after I complain two days later no progress. So I have to move floor.

Dear Mr Pedro Juan G., Although we sincerely regret your disappointment with our internet service. We recentely upgraded our internet speed from 2MO to 4MO. Thank you for sharing your comments as it will help us to contact the provider and act immediately so as to enhance our future guests' experience among us. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

always feel at home

Customer review rating 3.9/5

Jamal J. Business - 25/09/2019 Confirmed reviews ALL

i really enjoyed my stay in ibis when ever i am in bata. the workers are very respectfull and the place is always tidy. to be hornest the only issue i have is not really an issue. its about break fast. i usually go out for business at 5:30am and break fast sometimes not ready at that our. thank you God bless you

Dear Mr Jamal , We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your comments about the early breakfast time , we will sensibilize our staff to respect the time of the early breakfast which is 4.00AM. Thank you again for sharing your experience, and we hope your next visit will notice the change. Best Regards Solange BWAME General Manager Sincerely,

Excellent

Customer review rating 3.9/5

Francois F. Business - 02/09/2019 Confirmed reviews ALL

Like a family.

Cher Monsieur F., Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Solange BWAME Directrice Générale

Short Comfortable Stay

Customer review rating 3.9/5

Umesh K. Business - 23/08/2019 Confirmed reviews ALL

Though I stay for a very short time at the Ibis Bata,but nevertheless it is very comfortable, especially the warm smile of Mr Kofe at reception just takes the tiredness away of two days air traveling.

Dear Umesh K., Thank you for the great feedback of your recent stay experience at Ibis Bata. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

Mr

Customer review rating 3.9/5

Anonymous Business - 08/05/2019 Confirmed reviews ALL

The service is great at the hotel. Checking and check out were quick and easy. Breakfast was acceptable. The rooms are still not up to what the charges are. I guess this will never change as it is the design of the hotel. The internet is not fast enough. You can barely connect to wifi from the third floor.

Dear Salvador Nkili N., Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We were most concerned to read your remarks on the breakfast, which we recentely changed, by including more products. Nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Regarding the wifi, we have increased the speed of our wifi from 1MB to 4MB, in order to make it faster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

The hotel desperately need to be upgraded

Customer review rating 3.9/5

Shaun W. Business - 19/04/2019 Confirmed reviews ALL

Hotel is very dated, needs improvements and upgrades.

Dear Shaun James W., Thank you for taking the time to tell us about your experience at the ibis Bata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our guest's comment provide us with an opportunity to see our hotel through their eyes giving us insight into any service for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Solange BWAME General Manager

Conviviality

Customer review rating 3.9/5

Francois F. Business - 11/04/2019 Confirmed reviews ALL

Lovely team always taking care of customers

Monsieur F., Merci pour vos conseils et remarques, que vous ne cessez de nous prodiguer à chacun de vos séjours. Nous avons pris en compte votre remarque concernant notre internet. Nous y travaillons avec notre opérateur afin de l'améliorer, pour le bien de nos précieux clients. Nous vous invitons également de faire vos commentaires sur tripadvisor, qui est l'une des plateforme la plus visitée en terme de réseaux sociaux. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur F., en l’expression de nos sentiments les meilleurs. Cordialement Solange BWAME Directrice Générale

It was a great experience. I enjoyed

Customer review rating 3.9/5

Juan M. M. E. M. Business - 06/04/2019 Confirmed reviews ALL

Clean and tidy room. Good food in the restaurant

Dear Juan Mario Mokoko Ekifang M., Thank you very much for your positive feedback. I will share your comments with the team. I am sure that it will serve as an encouragement to all of them , to continuous improve the quality of our services, in order to satisfy our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager

Simply confortable

Customer review rating 3.9/5

Noel Business - 13/03/2019 Confirmed reviews ALL

Getting well rested after a tiring day, but no much thing to do inside the hotel, such as gym or exercise room to unwind and get some physical.

Dear Noel T., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your exercice, we only have swimming pool. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager
Customer review rating 3.9/5

Anonymous Business - 07/03/2019 Confirmed reviews ALL

Acceptable

Monsieur H., Nous vous remercions d’avoir pris la peine de nous écrire à la suite de votre séjour à ibis Bata. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis compte vraiment. nous pouvons donc vous assurez de faire le necessaire pour ameliorer la qualité de nos services. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire,Monsieur H., en l’expression de nos sentiments les meilleurs. Jose Rondo Comunity Manager Ibis Bata

I enjoyed my stayed.

Customer review rating 3.9/5

Nkili Business - 05/02/2019 Confirmed reviews ALL

As usual, the personnel is great. Checking in and out was fast as usual. Very friendly people working at this hotel. But as for the Hotel itself: The rooms still have the same smell, the internet is not very fast, the food in the menu still not the best.

Dear Mr Salvador Nkili N., We very much appreciate your comments regarding your stay at the ibis Bata. It is always a pleasure to receive positive feedback. I will share your comments with our team. The new card menu will be in place very soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Solange BWAME General Manager
Customer review rating 3.9/5

F. R. 2. Business - 26/01/2019 Confirmed reviews ALL

very good despite a flooding of my bedroom at the middle of the night by AC

Monsieur M. F., Je profite de cette plateforme pour vous souhaiter les voeux les meilleurs de l'année 2019. Je vous prie de me faire signe lors de votre prochain séjour. Mon numéro de téléphone: 551 00 47 77 Cordialement Solange BWAME Directrice Générale
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