Novotel Abu Dhabi Gate Hotel 4 stars

Customer review rating 4.4/5 2,071 reviews

ALLSAFE approved hotel

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Novotel Abu Dhabi Gate
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+ 26 Services

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes' drive from downtown

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • ABU DHABI INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • GolfPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 4 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street
Rabdan Area
PO Box
92156 abu dhabi
united arab emirates

Tel: +97125089999

Fax: (+971)25089990

Check-in from 14h00

Check out up to 12h00

  • By plane

    ABU DHABI INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By plane

    AUH At 20km / 12.43 miles

GPS :24.39591, 54.51804

Our accommodation(s)

We are a 4-star hotel featuring 224 modern superior rooms, suites and 1 bedroom apartments with kitchen that are designed to satisfy the needs of leisure travelers and business guests alike with various sleeping options like single, twin and sofa bed

Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Superior Room With 2 Single Beds

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Superior room with 1 Double bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with 2 single beds and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

GABBIANO ITALIAN RESTAURANT

Type of cuisine: Italian

Enjoy a traditional & contemporary Italian experience with an outstanding selection of our a la carte menu & seasonal specials. Open daily for lunch from 12pm to 3pm & dinner from 6pm to midnight. Location : Lobby

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELGIAN BEER CAFÉ

Type of cuisine: International

Discover the true charm of a Brussels Cafe in Abu Dhabi. This authentic bar & restaurant boasts an extensive menu of delicious Belgian cuisines along with many famous Belgian Beverages. Enjoy the Belgian good taste in all aspects with 'Live music'.

Menu (PDF)

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HORIZONLINE RESTAURANT

Type of cuisine: International

Our restaurant serves in the morning an extensive quality breakfast buffet with oriental specialties. For dinner we offer an international buffet with a wide variety of food on 7 days a week. Indoor and outdoor dining is offered.

Menu (PDF)

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA CAFÉ

Type of cuisine: Cafe

The Aroma Café is a great place to meet friends & colleagues. Offering freshly made coffee & tea with selection of pastries, cakes & light snacks. Open daily from 8 am to 11 pm.

Lunch

08:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL NASSEEM POOL BAR

Non contractual photo

Our modern and trendy pool bar is located on the 2nd floor and features snacks, all kind of fancy drinks and a Shisha lounge. There are many comfy sofas and seating to relax and enjoy the nice view and weather.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 76

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Gate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,071 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,225 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Enjoyable Stay

TripAdvisor rating 5.0/5

wael2010 13/04/2021 TripAdvisor review

Staff are amazing, specially room service Raj I think and all HK, everyone was doing treat job and trying to exceed my expectations at all times. Only one point although it's not recommended to provide water due to Covid restrictions but, still you need to keep some water bottles around to avoid dehydration. Thanks to all

good stay

Customer review rating 4.5/5

Ghada Families - 10/04/2021 Confirmed reviews ALL

We a lot of fun, the receptionist was very well treated and very good at talking to us and receiving us, and the pool was very good ,the staff also wonderful smile and cleanliness , attention is very good , thank you

Dear Ghada M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Location and staff

Customer review rating 4.0/5

Hossameldin G. Business - 27/03/2021 Confirmed reviews ALL

Adequate amount of staff for help and near location to my work

Dear Hossameldin E., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive valuable feedback from our guests. Our Restaurant Manager have reached out to you to better understand your concerns with regards to your comments about food and beverage. Please be assured that we have noted your comments for our further review and improvement. We truly believe that guest feedback is essential for us in improving our level of service and meeting our guests’ expectations. Thank you again for sharing your experience. It was a pleasure to being of service to you and hope that we will have the pleasure of welcoming you back again in the future. Sincerely, Hotel Management

Another excellent stay

Customer review rating 5.0/5

Peter W. Business - 11/03/2021 Confirmed reviews ALL

I'm a regular guest now, and I really appreciate and enjoy the very good service from all staff, and the safety in relation to the COVID-19 rules. Rooms are cleaned to perfection daily, and if something is missing, it's provided within minutes. Breakfast variety is nice, and the food at Belgian Cafe is also something to look forward to. Will be back soon.

Dear Peter W., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

NICE HOTEL CONVENIENTLY LOCATED

TripAdvisor rating 5.0/5

Offsetlinks Business - 28/02/2021 TripAdvisor review

I came to Dubai to attend the exhibition IDEX. The hotel is nicely located vis a vis the exhibition hall. Only one remark : the choice of restaurants is limited. Apart from that, no comment I was fully stisfied with my room, the food and the staff

Dear Offsetlinks, Thank you for choosing to stay at the Novotel Abu Dhabi Gate Hotel as your preferred accommodation among other options in the vicinity during the IDEX. It is certainly a delight knowing that you had a lovely stay with us, highlighting our convenient location in close proximity of the exhibition venue. Happy to hear that you were fully-satisfied with your experience despite your comment of having limited choices of restaurants. It was a pleasure to being of service to you and hope that we will have the pleasure of welcoming you back again in the future. Sincerely, Hotel Management

Short and good stay

Customer review rating 4.0/5

Jv G. Business - 24/02/2021 Confirmed reviews ALL

Non particular comment but overall stay was good

Dear Jean Valery g., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive valuable feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing staff and very comfy place

Customer review rating 5.0/5

Walaa Solo - 24/02/2021 Confirmed reviews ALL

Reception staff at novotel gate were very friendly and welling to help and serve you better. The room was clean and comfy. To be honest all hotel facilities are clean and safe. Also, restaurants there are good.

Dear Walaa Kamal M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

great stay at Novotel

Customer review rating 5.0/5

Hazem Business - 22/02/2021 Confirmed reviews ALL

was perfect neat and clean and big space and nice facilities , great staff specially in front desk Ms.Tatyana she was amazing and so professional .. thank you

Dear Hazem M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Well located

Customer review rating 4.0/5

Ana Couples - 06/02/2021 Confirmed reviews ALL

Wifi in the room we stayed was too weak

Dear Analiza Seniddo F., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. We are sorry to hear that there were some aspects of your stay that did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Novotel stay

Customer review rating 3.5/5

Mike Business - 05/02/2021 Confirmed reviews ALL

Great rooms, friendly staff.

Dear Michael M., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. We are sorry to hear that there were some aspects of your stay that did not meet your expectations, particularly the breakfast. Please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your concerns were relayed to the relative department for improvements and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Magnificent

TripAdvisor rating 5.0/5

khalidb904 Business - 27/01/2021 TripAdvisor review

The customer care, attention to detail, provided services and hygine including the belgian cafe were all top notch, even with the reduced manpower the staff in general are willing to go the extra mile.

Dear Khalidb904, Thank you for your recent stay with us here at the Novotel Abu Dhabi Gate Hotel and for taking the time to share your magnificent feedback with us. We are very much delighted to hear that you generally enjoyed your stay with us. Appreciated your kind words and compliments which are great source of encouragement for us to continue our dedication to provide excellent service at all times. We look forward to welcoming you back in the near future. Sincerely, Hotel Management

Well Located and nice service

Customer review rating 5.0/5

Fatema Families - 26/01/2021 Confirmed reviews ALL

Clean rooms and welcomed staff. I highly recomend it for families.

Dear Fatema A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

excellent

TripAdvisor rating 5.0/5

mjcheeran Business - 24/01/2021 TripAdvisor review

SAFTY has been satisfactory which was the prime concern. May be disposable pillow covers will increase confidence of discerning guest whose focus is safty safty. and safty alone. disposable cutleries for room service is a suggestion. Overall good experience

Dear Mjcheeran, We sincerely thank you for choosing to stay at the Novotel Abu Dhabi Gate Hotel and for sharing your valuable feedback with us. Glad that your over-all stay experience live up to your expectations. Please be informed that due to the Covid-19 pandemic, we have taken precautionary measures to keep safe the health, safety and well-being of our guests and staff. Rest assured that the pillow covers and bed linens as well with the cutleries undergone thorough sanitation and cleaning processes. We hope to welcome you back in future for another pleasant experience. Sincerely, Hotel Management

Long stay in Novotel Abu Dhabi

TripAdvisor rating 5.0/5

ahenao72 22/01/2021 TripAdvisor review

We had the chance to stay for more than a month in this Hotel, and i only can say it was amazing. The staff was more than expected and went always a but beyond our expectations. The food was totally yummy and my wife and kids had a fantastic time during the whole stay. Thank you Novotel, was indeed amazing staying more than a month in this premises.

Dear Ahenao72, We really had a great time reading your wonderful feedback! Thank you so much for sharing a positive review following your fantastic long stay experience at the Novotel Abu Dhabi Gate Hotel. We truly appreciate you for commending our amazing team who went over and beyond your expectations. Your kind words and compliments are indeed a great source of encouragement and motivation for us to continue providing services to the very best of our abilities. It will be lovely to welcome you back for another longer stay at Novotel Abu Dhabi Gate Hotel. Sincerely, Hotel Management

Beautiful 1 night stay

Customer review rating 4.5/5

Olugbenga A. F. Solo - 20/01/2021 Confirmed reviews ALL

Comfortable room with entertainment and excellent location eg closer to the airport.

Dear Olugbenga Akinlade F., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Acceptable

Customer review rating 3.0/5

2 D. S. Solo - 19/01/2021 Confirmed reviews ALL

Requested a non smoking room whenI made the booking, High floor. Got a 6th floor facing the highway, I asked for a quieter room, I got moved to a smoking room. Why we don’t get told that room is not available when making the booking? Hotels play games with room allocation, not happy at all

Dear Hillal S., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. It is our deep regret that your experience did not meet your expectations. We are sorry if we were unable to accommodate your preferences as such requests of non-smoking room or pool view room cannot be guaranteed and is subject to availability at the time of check-in. One of our Management Team member had reached out you to better understand your concerns and the same was explained to you. We sincerely thank you for your kind understanding. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are saddened to note about your unsatisfactory experience and we hope that you will give us the opportunity to better serve you in the future for a more positive experience. Sincerely, Hotel Management

Exceptional service and awesome breakfast!

Customer review rating 4.5/5

Keith Couples - 15/01/2021 Confirmed reviews ALL

Front desk staff were extremely helpful, professional and proficient Great pool and comfortable, ckean, modern room Aslo praise must go to the breakfast staff and chefs, as the breakfast was so tasty and fresh and service staff so helpful One of the best hotel breakfasts in a longwhile Keep up the good work!

Dear Keith D., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good stay

Customer review rating 4.0/5

Ibrahim Solo - 11/01/2021 Confirmed reviews ALL

My stay was short but i enjoyed every second of it , the location and the staff are always ready to help out in everything but i hope they had masks in the room for the guests

Dear Ibrahim Ali Rashed A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With reference to your suggestion to have the face mask to be placed in the room, kindly be informed that we have sanitizing kit which includes a face mask, pair of gloves and small hand sanitizer available on request. As part of our Covid-19 precautionary measures, these items are not present in the room but available on request only. We hope this information will be useful for any future visit Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good

TripAdvisor rating 4.0/5

anwarhelal Business - 10/01/2021 TripAdvisor review

Hotel is good and rooms are nice. But the pillows are not comfortable at all and i had pain in my neck in the next morning. My check-in procedure was not good and it took around 30 min to get my room.

Dear Anwarhelal, Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. Although we are delighted to see that the hotel and rooms features were to your liking, we regret to note that there were some aspects of your stay that were less satisfactory. Please be informed that the pillows we provide conform to the brand standard of Novotel, however we apologize if it fell below your satisfaction. Upon knowing your challenge about your check-in experience, we have investigated and found that the delay was because of the payment procedure which has to be done thru burning of your loyalty points and paying the remaining by cash. We are sorry if the check-in formalities took a bit of time but we did try our level best to facilitate the process as fast as we could. We thank you for your kind understanding. It was a pleasure to being of service to you and we really hope to get another opportunity to host your stay in the future. Sincerely, Hotel Management

Nice Hotel - not the best breakfast

Customer review rating 4.0/5

Dan Couples - 04/01/2021 Confirmed reviews ALL

The hotel was clean and well presented. Staff were friendly, helpful and professional. The breakfast was OK but the eggs were awful - Mushrooms do not agree with me and I mentioned this to the guy cooking eggs at breakfast so he offered to 'remove them'. I thought he meant to not 'Include' them but he literally meant he would pick them out of the other vegetables which inevitably left numerous pieces of mushrooms in my breakfast. Not a great start to my stay but otherwise the hotel was lovely and everyone working there were great.

Dear Daniel James B., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. We are sorry that your breakfast experience did not meet your expectations; please allow us to express our sincerest apologies for the inconvenience. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have noted your concerns about your breakfast preference and are taking the appropriate measures to prevent future occurrence. We do hope that this incident will not deter you from coming back to our hotel in future. We really hope that you will give us the opportunity to look after you better in the near future, as we really want to make it right next time. We thank you for choosing to stay at the Novotel Abu Dhabi Gate Hotel. Sincerely, Hotel Management

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