Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating 4.3/5 4,137 reviews
Mercure Resort Hunter Valley Gardens
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320
pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Our accommodations

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Accessible room

Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 36
  • Views: Patio, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS BAR

Photo non contractuelle / Strictly non binding

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 264

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,137 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,112 reviews

Well located

Customer review rating 4.3/5

Ann B. Couples - 13/02/2020 Confirmed reviews ALL

The resort is badly in need of an upgrade. Housekeeping was poor. Mismatched glasses, not replaced with fresh ones, empty tissue box, not replaced. Cracked tiles. The dinner on the 10th February, was very enjoyable and efficient, pleasant waitress. Bar/attendant too was efficient and friendly. On the 11th, bar service not so good. Coffee non existent at breakfast on the 12th as the machine broke down. Eggs ran out at breakfast on the 11th and arrived too late. Reception staff were fine.

wecoming experience

Customer review rating 4.3/5

Daren Business - 13/02/2020 Confirmed reviews ALL

As i was on a working visit and was working in room i found the room service menu was limited and coffee making facilities needed decafe coffee to be provided. Dissapointed water was $4 / bottle and no complimentary water was provided. Aside from those minor points the stay was pleasant and the staff i did interact with were pleasant and proffesional.

Good location

Customer review rating 4.3/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

We enjoyed our stay. Friendly obliging staff.

Loved it

Customer review rating 4.3/5

Kathleen Families - 12/02/2020 Confirmed reviews ALL

Enjoy it everytime

Great resort with so much to do close by

Customer review rating 4.3/5

Sally M. Families - 12/02/2020 Confirmed reviews ALL

We had a fantastic weekend and the team were very helpful with all our interactions. We stayed for a Friday and Saturday night eating in house both nights. The good was amazing, we all enjoyed it very much. The waitresses were both great both nights. My observation was this, there were 2 wait staff to run the bar, lounge and restaurant. Their role was to take food orders from the bar, lounge and restaurant as well as support room service orders to the kitchen. Besides this they had to take drink orders make cocktails/drinks deliver all the food to all areas and clear tables for glasses and plates for all areas. It was busy in the bar, lounge and restaurant and they really wasn’t enough staff on the complete the duties that the holiday makers needed. We would have had more drinks both nights if there had been enough staff to take our orders and make the drinks.

Perfect location

Customer review rating 4.3/5

Paul H. Friends - 12/02/2020 Confirmed reviews ALL

We enjoyed our easy drive from the hotel through the nearby wineries. Loved the hotel restaurant, as well.

Great location for touring the vineyards.

Customer review rating 4.3/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Hotel and rooms are getting a bit dated now. But overall our stay was a pleasant experience.

Beautiful stay... gorgeous location

Customer review rating 4.3/5

Michelle Families - 11/02/2020 Confirmed reviews ALL

Fantastic. I was traveling with my 90 yo frail grandmother. I was extremely anxious as she hasn't travelled before and wasn't keen. I cannot give enough praise to the staff who went above and beyond to accommodate our special needs and the facilities in our disability bathroom were great. She asked when we could go again.

Welcoming

Customer review rating 4.3/5

Jullie Couples - 10/02/2020 Confirmed reviews ALL

We continue to return to the Hunter Valley and stay at the Mercure Resort when we want to celebrate. The friendly helpful staff ensure we feel welcome. Being able to relax and enjoy the food and wine choices. Location in easy walking distance to Hunter Valley shops and gardens.

A great place to stay visiting Pokolbin. In the middle of the wine country.

Customer review rating 4.3/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

We had a good weekend. The room was on the ground floor and a reasonable size very comfortable. The breakfast was really good a lot to choose from and nice scenery while having breakfast. We had tea in the lovely restaurant which was nice. A little bit expensive but very nice.

Great stay

Customer review rating 4.3/5

Monique Couples - 10/02/2020 Confirmed reviews ALL

We enjoyed our stay. The only downfall was when we entered the room it had a strong bleach smell and the bathroom floor had a residue on it which we assumed was from a cleaning product.

Relaxing location

Customer review rating 4.3/5

Kylie Friends - 09/02/2020 Confirmed reviews ALL

Rooms great, pool area not bad, but needs to have the scum cleaned off from around the edge, especially when you see people can write in this area. Recommend to have the filter on more to get the floating bugs etc off the surface. Restraunt food was lovely, however don’t like the fact that you have to either have a 2 course or 3 course option and if you want less you need to sit in the bar/lounge area. Absolutely love the bar/pool table area with the old records this area when you can select from a wide variety.

Customer review rating 4.3/5

Romeo Families - 08/02/2020 Confirmed reviews ALL

Hotel is great for me and the family as we always like to stay in the same room with the direct pool access. The weather was great although I had concerns in driving there due to the fires at the time. It turned out to be ok. Few things I would like to mention about our stay There should be a member of staff coming outside regularly topping up the ice and the ice water near the pool and maybe offering a poolside menu or taking drink orders as many times I wanted to order food and get drinks for the kids but had to order room service and then deliver it to the pool. I was also declined to eat dinner in the restaurant on my first day as I was asked if I had a reservation. I didn’t as I just arrived and checked in. I didn’t think much of it until I ordered the other menu and sat outside the restaurant near the fountain with my wife and 3 kids and noticed the restaurant empty with only a few diners . Didn’t make sense as to why I needed a reservation when there was empty tables everywhere. Anyway We ordered and ate outside with the mosquitoes and moths. There was one lovely staff member we bumped into while doing the walk of shame after being declined dining in the restaurant. She asked did we get turned away from the restaurant and if we still wanted a table to let her know. Anyway apart from that we had a great time . Kids love coming there and always look forward to staying in the same room. There were no fireworks this year but considering the smoke and fires it was expected. We love coming there when we can.

excellent place to stay

Customer review rating 4.3/5

Roslyn Business - 08/02/2020 Confirmed reviews ALL

everything is always so clean and the staff are really lovely. I was given an upgrade for my stay plus night and thoroughly enjoyed myself.The restaurant is delightful and the food fantastic as are the wines. just a top place to stay. The hotel is close to lots of things to do and see.

Well presented, relaxed surroundings, good value

Customer review rating 4.3/5

Michael Couples - 08/02/2020 Confirmed reviews ALL

Staff excellent, room well presented but could do with some upgrade like carpet and bedding. Cosy and relaxed atmosphere. Had excellent dinner meal. Only letdown was breakfast. Warm foods were tasteless, coffee machine made a bad brew, water/milk only. Enquired about a proper coffee made by staff but this was extra charge. Would not have breakfast again.

Customer review rating 4.3/5

Don Couples - 08/02/2020 Confirmed reviews ALL

Comfortable quiet room. Great garden and pool/spa. Good central location

Customer review rating 4.3/5

Robert J. Business - 07/02/2020 Confirmed reviews ALL

Staff-fine Room - old and tired. Needs refurbishing . Spiders and Cockroaches present. Food - enjoyable but not enough wait staff

Dear Robert , Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have plans in place with our owner to do some upgrades over the next two years, and hope this improves your experience going forward. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence of short staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Well Located

Customer review rating 4.3/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

Customer service was excellent. Our room was very comfortable with an outside courtyard. The pool area is very nice and relaxing and the restaurant is brilliant.

Dear Grace, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Lovely room, great location.

Customer review rating 4.3/5

Ruth Couples - 07/02/2020 Confirmed reviews ALL

Had a wonderful stay, lovely room, excellent and helpful staff at check-in and restaurant. close to Hunter gardens and numerous wineries.

Dear Ruth, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Hunter Valley Gardens
Customer review rating 4.3/5

Hoon Business - 06/02/2020 Confirmed reviews ALL

everything was ok, except hotel charged for water when there was no water provided. other hotel provide complimentary 2 x water and this is what I thought was a standard hospitality.

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