Novotel Mumbai Juhu Beach 5 stars

Customer review rating (ALL Rating) 3.5/5 1,501 reviews

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Novotel Mumbai Juhu Beach - Image 1
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Balraj Sahani Marg, Juhu Beach, 400 049 MUMBAI, India

Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gadda da Vida - Chic sea beachside lounge

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Telephone
Fax +91 22 6693 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,501 reviews

TripAdvisor Rating  4.0/5  4,444 reviews

Certificate of excellence 2024

Feedback of service

TripAdvisor rating 5.0/5

Jayshree K TripAdvisor review

Ashraf has been the perfect person to service our room. He was very patient and gave fantastic service. Very helpful and left the room very clean and tidy. We were on the 4th floor Room 407. I rate him 10 out Of 10. Ashraf was very attentive and made sure the room met the standards required

Pleasant stay and staff are very helpful.

TripAdvisor rating 5.0/5

Komal A TripAdvisor review

Shubham from housekeeping really looked after us and kept our rooms clean to highest standard. He surely needs to be considered for promotion. All the bedding was clean and any request for extra bedding was alway fulfilled. Please consider promoting him as he is very hardworking.

Housekeeping: Highly recommended Shubham

TripAdvisor rating 5.0/5

Escape769438 Families - TripAdvisor review

Shubham the house cleaner is an amazing and polite person. He was very helpful. Shubham did a fantastic cleaning and bed making in our room. We stayed in room 508. I highly recommend him and he definitely deserves a promotion. Keep it up Shubham.

Utterly awful front desk

TripAdvisor rating 2.0/5

SafariLondon TripAdvisor review

This hotel used to be a stand out once upon a time. The estate feels tired now, but that can be made up for with excellent service and staff. Alas, not the case... First the good bits - the restaurant staff, house keeping and poolside were all nice, friendly and helpful. Courteous and attentive. Unfortunately, all those good bits were completely and utterly overshadowed by the attitude and conduct of staff at reception/check-in. They were rude, inattentive and lackadaisical. Made me - and many others - feel like we were an inconvenience to their social lives. At a busy time I queued up for 15 minutes, to be "seen" by a girl in reception who barely looked at me, as she was so obviously busy with WhatsApp on her mobile phone. And this was not a one off - this sort of thing happened at each interaction with the reception desk. They also messed up our reservation dates, all because of an additional day. Despite umpteen explanations to all categories of staff, they could not fathom a way to understand how one day can be added to a reservation, even though we had done it correctly. The whole thing was an utter shambles and left a horrible memory for us. Never again, which is a shame because the other members of staff were nice enough. The front desk was was incompetent, arrogant and frankly worse than useless. Sorry not sorry!

Good hotel, many irritants

Customer review rating 2.0/5

A Families - Confirmed reviews ALL

1) Reservation process of terrible. Reservation Manager refused to get on a call to answer some questions I had about travelling with my dog. Instead just send me a pet policy pdf. Refused my request for a call twice in writing, over email. 2) Reservations number was never answered. IVRS system would pass the phone and would keep ringing. 3) I was charged higher rates for my pet's food. Menu said Rs 399, but I was charged Rs 549 without informing me. And on one day, for the same food, I was charged Rs 1048. 4) I had requested clarifications about this on the evening before checking out so that my early check out in the morning is not delayed. No clarification was provided and I had to wait 30 mins at checkout. No resolution was provided, so finally I left by false invoices. 5) I had provided a GST number while checking in. The invoice was no kept ready with that GST number. I had to provide it again while checking out. 6) Shower had only hot scalding water. The mixer was not working. 7) Wifi was fluctuating constantly.

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Other web-users rate our hotel

  • 1,090 reviews 9.5/10 Location
  • 1,982 reviews 7.2/10 Room
  • 2,683 reviews 6.5/10 Service
  • 26 reviews 5.6/10 WiFi
  • 705 reviews 5.1/10 Cleanliness
  • 511 reviews 5.9/10 Amenities
  • 439 reviews 5.1/10 Comfort
  • 382 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.