Aparthotel Adagio La Defense Kleber

I've been used to great service at Adagio in general and specifically at Kleber, but not this time. I was unable to have a quiet/decent night of sleep 5 nights in a row - out of the 9 of my stay. Whereas the hotel was contacted every night regarding the noise from the upstairs room. The issue was only addressed the 6th night, following a detailed complain email. Having stayed there several times within the past 3 weeks (back every 2 to 3 days) to get some quiet time, when I live only a few minutes away from that hotel and being on top of that a silver ALL member, I would have expected more reactivity. Customer service is key in this time, especially with the given sanitary situation and people choosing specific hotels over others and their deals is because of an expectation of standard. ALL/Accor seems to be failing to understand this lately. When a member of ALL customer service France tells you she can't send you an email because her shift is ending and she has to leave or that 2 weeks later, after you follow up on the request, for that same representative to candidly and with nonchalance bring you back - as a solution - to the very first step you did 4 weeks prior, so literally not addressing your issue, you can only wonder why you spend your money in this group if your investment and loyalty is not valued? Anyhow, back to Kleber and its amenities - past the lack of reactivity this time regarding the noise and lack of sleep. - The rooms are nice with sunny balconies, which are always a definite plus for this hotel. The other Adagio in the area, except for Puteaux, do not have balconies. Furthermore, Puteaux's adagio's balconies are not sunny. - The COVID sanitary rules are followed. It is advised 2 people at a time in the elevator. Some people do not wear masks and would want to squeeze in with you. In my case, I just left them the elevator and waited for the next one. Hydroalcoholic gel is available at the entrance. It could be nice to have it on every floor too. - Breakfast is not worth it, at this time, if you're there for a long stay. For a weekend, why not? Otherwise, I would advise skipping it until healthier choices are suggested (adagio normally serves really nice scramble eggs with ham and bacon, fruits, freshly pressed orange juice). Right now, it is only sugary food (cake, brioche, packaged orange juice). For 15 euros, you have plenty of choices around the hotel - supermarkets, restaurants to cook yourself, be delivered or for takeaway

1. Outdoor temperature 38. Arrived late . No ac in the room working . Called reception. Nothing she can do until tomorow. 2. Day 2: technician was supposed to come but did not. Asked why. No answers. Still hot as hell in room. I was hesitating to go down in the basement to sleep in my car where it was cool i guess. Just fell lazy and ended up for the 2 night sleeping in the bath tub with cool water .... unacceptable. 3. Day 3. Technician came according to reception.... no progress in the room. Good thing is thunder storms made it cooler outside. But ac still just venting, not cooling. News thing is now water is leaking from the roof to the floor.

We stayed here for 3 nights with our family of 5. Cleanliness was poor, light switches were faulty, there was some wiring exposed in the kitchen and the standard of this accommodation was about 2-2.5 stars. Very disappointing. Do not stay here!

I really do not recommend this hotel for various reasons : 1.The elevators never work. The only thing they have to say is that they are not in service without even given you a proper answer or a solution. 2.They air conditioning too. They said that they were "fixed" and back in service but no, they were no difference. The AC didn't work during my whole stay and it was 30 degrees outside. We had to open the windows at night, let the noises from outside and the bugs get in. 3.The rooms are very dirty and old. A lot of the equipments didn't work and the beds were really dirty ( stains, smells ). 4.The staff are incompetent,very rude and impolite. The staff would randomly come during the afternoon to clean your room while you are there resting just to clean the room ( even though it's supposed to be in the morning while the clients are out ). The room service was terrible too, they do not refill the toilet papers do not replace any of the towels and the bed sheets.I do get it that you only get room service every week but for a weekly room service, it is really lacking. For such a very high price, I am tryly disappointed. This hotel truly disappoints and I really do not recommend it.

When you stay in Accor hotels you expect some minimum standards to be fulfilled. This place simply doesn't reach a minimum. Reception, corridors, and the room were EXTREMELY DIRTY. Only the old woman at the breakfast was professional. The rest of the staff we met seemed to be there on holiday...