Mercure Bristol Holland House

Mercure Bristol Holland House 4 stars

Customer review rating (ALL Rating) 4.0/5 1,315 reviews

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Hotel extras

  • Central location with excellent transport links and on site car parking

  • Well equipped and versatile meeting and event space.

  • Adaptable meeting and event spaces. Great for training, conference and exhibitions.

  • Short walk from Bristol Temple Meads train station.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

ALLSAFE approved hotel

Hotel location

Mercure Bristol Holland House

Redcliffe Hill
BS1 6SQ BRISTOL
United Kingdom

GPS:51.447341, -2.591025

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN BAR & KITCHEN

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.

Our accommodation(s)

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,315 reviews

TripAdvisor Rating  3.5/5  3,462 reviews

A bad experience

TripAdvisor rating 2.0/5

welshjon1 Families - TripAdvisor review

This hotel looks shabby on the outside but slightly better inside. The major issues are: - stains on the bed - shower missing a door - no children’s cots/beds Most of all, be aware this hotel forces you to pay 17 pounds a night for parking! This is a total rip off and not mentioned anywhere. All in all, consider this hotel if your out for a stag do and you don’t mind the state of the place. Avoid with a family, car, holiday or city break.

Well located, our second visit

Customer review rating 4.0/5

Jennie K. Couples - Confirmed reviews ALL

Nice upgraded room but spoilt by the ‘wake up call’ from the very noisy housekeepers as their store was directly opposite our room. Some items missing from the menu at dinner. Friendly enough staff. Good buffet breakfast.

Dear Jennie, Thank you for the great review of our hotel! We are glad that you enjoyed your room and apologies for the housekeeping waking you. We are pleased the team were friendly and the breakfast good.. We look forward to welcoming you back in the near future. Kind Regards, Chris Falcus General Manager

Great location!!

Customer review rating 4.0/5

Kathryn P. Friends - Confirmed reviews ALL

Our stay was excellent apart from the fire alarm going off loads of times on the Friday night. The hotel was clean, our room was well equipped and spacious. Breakfast had a great selection of fresh food and the staff were very good.

Dear Kathryn p., Thank you for taking the time to share your review. We are pleased that overall your stay was excellent and breakfast was good. Our apologies that the deliberate activation of the fire alarm and the inconvenience this caused. We hope to welcome you back to our hotel very soon. Kind Regards, Chris Falcus General Manager

Good location

Customer review rating 3.0/5

Cardiff Couples - Confirmed reviews ALL

Good location for harbour side and easy to get to with adequate parking.

Dear Mark, Thank you for taking the time to share your review. We are pleased to learn our location was good for you. We hope to welcome you back to our hotel very soon. Kind Regards, Chris Falcus General Manager

A little disappointing

Customer review rating 2.5/5

Rex Couples - Confirmed reviews ALL

Dear Mr Falcus Thank you for the opportunity to give Mercure some feedback, following our stay 23 to 26th Sept. We have been trying to find a way to register a formal complaint with no success. The Manager we spoke to at the reception desk on 24th was unable to provide us with a copy of your complaints policy or the email address for complaints or the name of the person best placed to receive it. However in sharp contrast, you do have on the internet some warm slogan words. Unfortunately, in realty the telephone number for customer service goes unanswered, and worst of all the number for Head Office is not a functional number. Particular Issues I wish to call to your attention are: 1) 24th Sept Early hours – Fire Alarm Incident. (Understood later to as a result of vandalism). As a Health and Safety professional (MIOSH) I suggest that there is a Fire Safety Issue to be looked at, as all staff participating seemed untrained in how to deal with the incident. The Duty Manager said, he could not reset the alarm and was waiting for the Fire Brigade to do this. They were never seen. After first incident which went on for some considerable time, before we were told to return to our rooms. The alarm again sounded and we all again assembled at reception. Being mindful of the Grenfell Tower incident when some persons were given bad advice and told to return to their rooms, there was much concern and of lack of confidence. The Manager delivered his less than clear remarks from a corner position with security and hotel staff in a group round him. One guest got very agitated about what she considered to be a flippant remark by a staff member. There was no attempt at calming people down with a meaningful authoritative calm communication. 2) Room Servicing (Quality) Servicing routines over 4 days were random in thoroughness. Including instances of failure to remove champagne flutes, wine cooler, replacing towels, restocking minibar and beds not properly made up. 3) Reception Desk. (Unsafe Information provided) On 25th Sept there were Road Closures as a result of Marathon Event. Some roads were closed and diversions in place. A Notice on reception desk and information confirmed by receptionist stated that in order to leave the hotel by car it was necessary to turn right and travel the wrong way i.e. wrong lane down St Mary Redcliff Hill. Fortunately, before going to our car we thought it wise to verify the traffic situation. We found that this was not the case and in fact traffic was flowing normally up the hill. We pointed this out to the receptionist who rapidly removed the notice. Had we not verified the traffic situation, a very serious accident could easily have taken place with attendant injury and probably prosecution of drivers. 4) Training. Overall your staff seemed most helpful and friendly. However it does seem that despite their willingness, their lack of training results in a performance which is somewhat less that your organisation aspires to. On a more positive note: 5) Restaurant We dinned three times at night and found your chefs meals very well presented and particularly tasty. The wall mural is particularly impressive. We will be providing our comments to Trip Advisor and Secret Escapes We hope that you find our feedback, of some help in moving forward. Yours Sincerely

Dear Rex, Thank you for the detailed feedback from your recent stay with us. My apologies that your experience with us was not better. Unfortunately there was a deliberate activation of the fire alarms on multiple occasions. Although this was eventually resolved it created a unique circumstance which we have learned from. We have implemented updated processes taking into account this unprecedented event. I have taken the liberty of sharing your feedback with the whole team so they can review and seek to improve the service we offer. Once again thank you for taking the time to leave your feedback. Kind Regards, Chris Falcus General Manager

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Other web-users rate our hotel

  • 1,020 reviews 8.5/10 Location
  • 2,112 reviews 6.2/10 Room
  • 1,413 reviews 7.2/10 Service
  • 31 reviews 8.5/10 WiFi
  • 909 reviews 3.8/10 Cleanliness
  • 714 reviews 8.3/10 Breakfast
  • 453 reviews 4.1/10 Amenities
  • 442 reviews 5.2/10 Value

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